Frontier CommunicationsReviews 172

Dealing with Frontier is always a pain. Finding someone that really helps and speaks clear English is always difficult. Finding someone that gives you accurate and complete information is about impossible. Billing language always seems to be changing so that you are never really clear on what the charges on the bill really mean. The person on the other end spends more time telling you to wait than to really getting you accurate and clear answers to your questions. And if you show any discontent with them or their practices - they get all huffy with you - making you feel like the bad guy. I'm really tired of Frontier.

Frontier is a textbook case of how to lose customers and go out of business. Recent bankruptcy was just the beginning. For example. Virtually every phone number I called has been disconnected, so that only calls to an automated system are allowed. Despite the system saying, "You can talk to me like a person" it actually does everything possible to keep you from talking to a live person. I suspect this is because so few real persons actually work for Frontier any longer. You can reach a live person if you are wanting to pay a bill, but other than that, forget it. I've been trying for over two months to ADD additional services, and find not only does the phone system not allow you to contact anyone, the "Live Chat" system does not work as well. The only reason I want to upgrade is that we only have two providers in our area, and the other is just as bad. I guess I'm being forced to go to a streaming service along with multitudes of former Frontier customers. No wonder they have financial problems.

No internet or phone since 12 April, now 26 April customer support said it would be two weeks before tech could come out. This is a on going problem when it works it goes up and down up ten minutes down thirty. They can never fix the problem have had them out numerous times with same results problem remains. STAY AWAY FROM FRONTIER.

New internet with phone service installation from an existing landline from Frontier.
Technician was late, he was assigned too many service calls. He worked over two hours, phone and internet worked when he left. Ten minutes after leaving the router rebooted, no more phone service. Called customer service, no help; forwarded me to wrong department (landline); forwarded me to fiber department, said they couldn't help; forwarded me to DSL department, wrong department, tried to forward me to bandwidth department, disconnected the phone. Call Tech Support again, waited, left a call back number, 30 minutes later, technician called and said I did not accept Term of Service, first time this was mentioned even though I spoke to four departments. Went online accepted ToS. Still no phone. Technician said the problem is on the line outside of building. Since this is Friday evening, there is no on-site technician over the weekend. This means a whole weekend without phone service until Monday afternoon. After nearly two hours on hold and speaking to five customer service and technicians, I will not have a phone until after the weekend.

Frontier charged me extra for the technician work that came out to my house however the problem was not my fault the problem was modem which was provided by Frontier. Modem was changed and my internet got back on. After that I am getting charged extra because of the folse statement of the technician. Representatives don't listen to you as well as supervisor, they just read rhe statement provided by techs. Poor customer service, poor internet service and speed. Frontier is very big mistake do not recommend anyone.

Worst installation experience ever. I had to waste more than 8 hours stuck at home waiting for their technicians to come, who did not come in the end, on separate two occasions. They have absurd scheduling date format which is something like 3/8 1-5pm, forcing you to wait for hours if, for some reason, they do not come. When they did not come, I contacted their customer service and was rescheduled to a week later, which was 3/14 1-5pm, and was told they left because a long fios cable had to be installed first for safety reasons for my home location. A cable technician came on 3/12 and installed the cable, and told me the installation will be completed as scheduled on 3/14. Second technician never came and when I contacted their customer service again, I had to struggle for two hours with their operators to no avail. In the end, I was abruptly disconnected as if the operator intentionally disconnected, which was the worst experience ever in my life. At this point, I simply gave up on them. Never contacted again until I got a call two days later telling me they had 5/14 as scheduled date on their record and they can reschedule it to 3/17, which is tomorrow. WHAT THE HECK? Why scheduling and installing is so difficult, long, and complex with Frontier? Spectrum had to do similar cable installation for my home but I never had any issues with them. They even had to come several times to fix the cable and reinstall when it was naturally cutoff. Spectrum technicians will come on time and simply do the work and leave (they also do not have weird scheduling format like 1-5 pm). I only wanted to switch from the cable internet to the fios internet to see how they differ. I never expected it would be this difficult.

I had frontier internet for 6 years as they were the only provider in my area. You do not get the speeds you pay for. With a dsl connection it should NEVER disconnect yet it did constantly. I live in Wisconsin and their main line was cut on a road rebuild site the entire Northeast of the state was without service and frontier had no idea it was out. I was without internet n phone for 3 days. Called customer service to ask for a credit n got a rep who barely understood English. Didn't give me a credit. The same thing happened a week later, their main line was cut. And I phoned them again. Telling them if you had any brains you would send a field crew out on the road rebuild making sure your lines don't get cut. Bad experience. Don't use them. Their internet service is awful. Thankfully a small start up has service in the area. Just got it. My computer works faster, sites load as they should. If frontier wants to offer crap offer dial up.or maybe their dsl IS dialup in disguise. Bad, bad, baf

I'm very satisfied with my service the failure comes with a useless website calling them is a nightmare!

Decided to get landlines due to power outages. Had landlines 8 years ago, but since then a tree fell and took out lines from pole. Had appt. With tech for between 1 and 5. Of course no show. Called "customer support " lol they said I had service! So tech was canceled I was transferred from person to person, from country to country. Explained there were no telephone cables from telephone pole, so had no service. Then was asked if I had a dial tone, laughable at this point! On the cell phone for an hour. Worst company. Totally unprofessional. Hopefully tech will show at next appointment.

Called no service put on hold for fifteen minutes then told me they would connect me directly to a tech support then hung up. Not good...

When I sign up with frontier internet and home phone what they said I was going to pay every month on the contract turn out to be double for the last four months they had me paying what they wanted and when I didn't pay then what was due they turn off my internet and phone within a few days. Their customer service stinks they have people working for them on the weekend from other countries that you can't understand. I don't trust them anymore. I just know that I must pay them what they want to keep my services on. I ended up switching after four months.

Their customer service representatives are untrained and unprofessional. Their equipment is antiquated. They supposedly shipped out a new router on 4 separate occasions, never received. Scheduled service, repair tech never showed. Now 12 days with no internet service at all. Kinda makes online schooling tough. They are the only internet provider in the area, so they really don't give a rats $#*! about their customers. They know you have no other choices.

Someone stole an ungodly amount and emptied my checking account. The rep was so mean & cold he kept saying like a robot your check was returned. I tried to tell him what happened & that I immediately opened a new account but he insisted he wanted me to pay the penalty money with glee like he was trying out to be the grinch. All of the other vendors paid back the late fee after they heard my story. FRONTIER SUCKS! Especially now& it's the holidays come on man!

Just had the Internet down and the problem turned out to be with the optical receiver unit in my house or local connection. The tech support told me the earliest possible service will be Saturday, 4 days from now. I will have to survive with no Internet and no phone service for 4 days. Unbelievable response time!

I started 3 years ago with Frontier Communication with their internet service. The deal was, i would be on a 90mbps internet speed. After doing my own speed test, it showed 55mbps. The way you fix it, you need to put a second port line. For 3 years they have been sending techs to try to fix the issue we all know needs to happen. They leave saying they will do it, but it never get's done. So, after 3 years I'm still at 55mbps, paying $82 a month & they continue to give me the run around. They are full of excuse on way they keep putting up the price, I live in a rural area & they are the only company that provide internet in my area. They know it & take advantage of the folks here by putting up pricing & being bullies to our community. When are the leaders of Sparta, Cookeville TN going to do something about it. Whomever wrights a 5 star review, it's because they work for them or are friends or family of them. They are disgusting, disgraceful company. If it rains heavy or light rain the service goes down. If it a foggy, light or heavy windy day, the service goes down. Enough is enough, someone needs to investigate this company. You have been warned, if you have a choice do not become a customer. No matter how good the deal sounds. They will slowly take your money, because they don't care about you.

I use my desktop with a modem-i know when i need to replace my dsl filter-every time i call, i'm told, we don't have them or MAM, you can go to best buy and buy them and today, right now-i'm listening to that horrible hold music that makes you want to put an ice pick into your own brain-i was on hold for 39 min. And this nice woman (she tried) gave me another phone number and that person told me-we haven't sent those out for over a year? I hung up and am on hold now... i ask them, "can't you just look up my last order and send again?"... we'll see... now-she just asked me if i was in home or office because it's WEIRD TO HAVE 4 FILTERS IN A HOUSE, those 3 (not 4) they sent me last time lasted a long time but she acted like i'm LYING-w. T. f.? I am retired and online most of the day and i know when i need a new dsl fitler. I just asked to speak to a supervisor... holding again... this seems to be ROCKET SCIENCE... and now, i'm told-we only give you the FIRST one free-i have a FRONTIER BOOKLET that came with my modem that says: Some disruption in phone clarity and internet service may occur if devices are left unfiltered. ADDITIONAL filters are available FREE of charge by calling *******430... NO THEY'RE NOT! Still on hold and now, this guy (to get rid of me) said 'i'm going to send you a filter'... what a f'ing joke! This call is now 32: minutes and i don't even know if he's still there... if i have to call again-it will be the highest up person at frontier-whoever that is

To join the Frontier class action, go to http://www.rosenlegal.com/cases-1213.html or call Phillip Kim, Esq. Or Kevin Chan, Esq. Toll-free at *******653 or email *******@rosenlegal.com or *******@rosenlegal.com for information on the class action.
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Frontier Communications Corporation: Rosen Law

I have attempted to have a phone activated in my mom's nursing home and they only deal with Frontier. Over the past five days, I have had to call 9 times and have waited from 11-32 minutes to get a live person. Their service center selection is AWFUL! Each of the 9 times, I was told that the service person didn't complete the task or is the wrong type of technician to repair the issue. Four technicians have been out and still NO service. Additionally, when you call the customer service number, it sounds like they are having a party. This service is laughable! DO NOT USE FRONTIER!

We have had Frontier Communications since July 2019. It has been nothing but a problem since it was installed. We subscribed to their Premiere service and pay over $260/month. Several of the channels did not come on and I would get an error message. I would then have to call Frontier(average wait time 20-30 minutes) to get them to do whatever they do so that I could watch a channel that I paid for. Several of the channels freeze and unable to watch them for long periods of time. I am constantly having to reset the main boxes. I was told that we needed a tech to come out. We had two techs and they said there was nothing wrong. In September while installing new service for another customer, they unplugged our service because we did not show up in their records. We were without tv, internet, phone or security for over 24 hours. When they finally came out to fix what they had done, we were told that the old equipment we had would no longer work and that they needed to redo all equipment. They were at our home for over 5 hours. When the tech left 2 of the tvs had a picture but no sound. We had to call them back again. I completed several of their surveys at their request. Needless to say it was not a positive review. I received one reply asking for more information. I have never heard another word. Unfortunately they are all that is available in my community. They clearly do not care about the customer!