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From You Flowers

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

At FromYouFlowers.com, we believe in the power of choice and affordability to brighten every occasion. Our mission is to offer an expansive array of beautifully crafted floral arrangements, plants, and gift baskets, delivered today. With a commitment to quality, speed and freshness, our diverse selection caters to diverse tastes and preferences, ensuring every gift is as unique as the recipient. We strive to make thoughtful gestures accessible with competitive pricing that doesn't compromise elegance or impact.

We offer the convenience of same-day delivery, ensuring your heartfelt gifts arrive precisely when they're needed most. Whether it's a birthday, anniversary, or just because, FromYouFlowers.com stands as your trusted partner in delivering affordable gifts that brings smiles and warmth to any moment.


fromyouflowers.com
Founded in 2002
Old Saybrook, CT, United States
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From You Flowers Reviews Summary

The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.

This summary is generated by AI, based on text from customer reviews

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1,334,817 reviews

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Wendell H.
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Easy to use...
January 12, 2014

Easy to use...fast...very good job!

Date of experience: January 12, 2014
Rachelle U.
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I was not expecting a large shipping fee
January 12, 2014

I was not expecting a large shipping fee. It should be mentioned earlier but I am not too surprised. I've never ordered flowers before and I'm glad you do same day delivery! Will definitely use from your flowers again when I want to send flowers! The flowers arrived earlier than excite red and they were in great condition! The prices are very reasonable, especially compared to other sites!

Date of experience: January 12, 2014
michael l.
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Flowers arrived at 630 pm 1/2 hr after time expected- flowers arrived with no baloon and had to have baloon delivered next day- this is unacceptable- I have ordered from other sites and never had this issue- i will never order from your site- i would recommend a different florist in the deland area to do your flowers - i had to call customer service 3 times regarding this order the first associate was nice the second was very indifferent- didnt care that we were not satisfied- the 3rd i basically told off due to the shoddy service from the florist.

Date of experience: January 12, 2014
David H.
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Quick easy lots of selections and most important no hidden charges like some other sites.

Date of experience: January 12, 2014
Gozel K.
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Fast and easy
January 12, 2014

Fast and easy

Date of experience: January 12, 2014
Marlise H.
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So far excellent, I hope you deliver only the best and freshest flowers
I checked with the recipient about the quality and freshness of the flowers and both were excellent

Date of experience: January 11, 2014
Debra D.
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Very pleasant experience
January 12, 2014

Very pleasant experience. And when I had a question, I was taken care of very quickly and efficiently.

Date of experience: January 11, 2014
Ona R.
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Good prices, a lot of choices to pick from, and most of all it was easy.

Date of experience: January 11, 2014
Chester B.
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Flowers arrived on time and were well worth the money. I will definitely order from this site again. Thanks!

Date of experience: January 11, 2014
W J.
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Not only did the flowers arrive a day late, but the driver didn't deliver to the correct address, (I was very detailed with address and location, I couldn't have
Been any more clear) a coworker from another building brought them over to the recipient.

The arrangement was MUCH smaller, it was NOT worth the premium price; it wasn't what was described in online picture; instead of pink roses, they used creme. I
Selected this arrangement for the "pink" roses.

In addition, the card was handwritten with spelling errors and poor penmanship. I specifically called FYF and asked that someone with legible handwriting sign the card as I experienced a similar instance with my last flower order.

FYF should opt for print instead of handwritten messages as their competitor does.

Overall, I was not satisfied with this arrangement or delivery service!

Date of experience: January 11, 2014
Beth B.
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Flowers were sent to my step-mother
January 11, 2014

Flowers were sent to my step-mother. My father reported that they arrived at 2:30 today, Texas time. He said the flowers were beautiful and the candy was yummy.

Date of experience: January 11, 2014
Susan B.
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This was the FIRST time I used this floral delivery service. The ordering was easy. I selected SAME DAY service with the "expedited" option for an xtra $*.** so order would be delivered within 3-4 hours.
Unfortunately, this did NOT happen. I received an apologetic email 1 hour after I placed the order saying they were UNABLE to deliver within that time frame. I had to call customer service to get a refund for the $*.**. In addition, I had to email the service TWICE regarding the delivery time of my order, as I NEVER received confirmation that the florist EVER received the order. I finally got a rep on the phone who followed up for me reassuring me the order was on the way. After. 5 hours I got an email saying my order was delivered. This company needs to work on more effective email / text communication for its clients in the tracking of ones order progress and delivery. Much time was wasted emailing and calling their toll free number.

Date of experience: January 11, 2014
margaret r.
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Fantastic..
January 11, 2014

Fantastic.i forgot my friends bday and got to send these asap

Date of experience: January 11, 2014
DONNA R.
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Recipient would not have known her flowers arrived if it wasn't for a visitor. The flowers were placed at the front door in a vase. The cold weather could have killed them. Deliverer did not knock on the door or rang the doorbell. Other than delivery; completely satisfied.

Date of experience: January 11, 2014
Mike p.
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Sunflowers were not great
January 11, 2014

Sunflowers were not great

Date of experience: January 11, 2014
rachel P.
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Great prices!
January 11, 2014

Great prices!

Date of experience: January 11, 2014
Danny E.
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Was not able to find easily the delivery service fee until the end of the transaction. Everything else pretty good so far. The flowers arrived this morning with a very awesome carrier that was very polite and had a great smile. The flowers were beautiful. My wife loved them and so did I. Very pleased with the service and will recommend and use fromyouflowers.com again. Thanks!

Date of experience: January 11, 2014
Deedee G.
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Flowers are being sent to a separate address
January 11, 2014

Flowers are being sent to a separate address. I will not know how order was received until I hear from them. Order was received in perfect timing.

Date of experience: January 11, 2014
Saturnina P.
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Service Charge should be upfront
January 11, 2014

Service Charge should be upfront. Knew there would be a charge, but it would be nice to know how much before getting to the very last screen.

Date of experience: January 11, 2014
Kristina K.
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So pleased with the fast same day service at a reasonable price!
The recipients were very happy with the gift basket and were very thankful.

Date of experience: January 11, 2014