From You FlowersReviews 147,211

I used this website to order flowers (for out of town delivery) because they claimed to provide "same day delivery" if order was placed by 3:00 PM. I placed my order by 12:00 noon on Saturday. I wanted the flowers to be delivered sometime that same weekend since they were for my son's fiance who was just coming home from the hospital. The website was easy to use and I placed the order with no issues. However, shortly after I submitted my payment information, I was contacted by customer service and told that they could not be delivered on Sunday, but they would be delivered Saturday instead. OK, no problem, even better. A few hours later, I got another call stating that they could NOT be delivered on Saturday either and would have to wait until Monday. I was not happy at all since I paid a $14.99 delivery fee for a rush order. I contacted customer service and was told there was nothing they could do about the delivery time OR the $14.99 delivery fee. They gave me a $10 email gift card for a future order. I doubt it will ever get used, as I am reluctant to use this website again.
One positive, the customer service woman was polite and did try to resolve the issue, but in the end, there was nothing she could do. So much for my "rush order"/same day delivery. Next time, I will look up a local florist and call them directly.

I am aggravated that at the check-out there is an unexpected not previously mentioned $14.99 handling fee. After I picked out what I wanted -wrote the card etc. I don't want to go through it on another site-so I feel suckered-I bought the flowers this time but I won't be back. If I had another $15 to spend I would have gotten bigger flowers-it just is wrong in my opinion. I picked this site because of the price of the flowers but when you add the fee I am not getting any kind of deal at all. Just be honest about the fee and make it obvious before you take my credit card info.

I will have a better idea of how to rate when she sends me a picture of what she actually receives. The websites always look great, but ordering so far is easy and user friendly. The bouquet was smaller than I thought it was going to be with 3 roses with one sprig of what was shown on line and one sprig of another white flower, not really an "arrangement", just put on a vase with a bow. As I thought, the picture online looks nicer than what you get. She was grateful to receive them.