On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
At FromYouFlowers.com, we believe in the power of choice and affordability to brighten every occasion. Our mission is to offer an expansive array of beautifully crafted floral arrangements, plants, and gift baskets, delivered today. With a commitment to quality, speed and freshness, our diverse selection caters to diverse tastes and preferences, ensuring every gift is as unique as the recipient. We strive to make thoughtful gestures accessible with competitive pricing that doesn't compromise elegance or impact.
We offer the convenience of same-day delivery, ensuring your heartfelt gifts arrive precisely when they're needed most. Whether it's a birthday, anniversary, or just because, FromYouFlowers.com stands as your trusted partner in delivering affordable gifts that brings smiles and warmth to any moment.
From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very nice selection and easy to order. The arrangement received did not look exactly like the advertised picture. Also it arrived in a plain clear vase; it was to be in a lavender or purple vase. However, flowers were beautiful.
Loved getting free shipping!
Thank you
Pricey
I like that I can use PayPal and the flowers were beautiful. I paid extra for the flowers to be delivered by 1200 but were not delivered until 1310 which I was not happy about.
I'm hoping the flowers are as beautiful as the photo suggests
--------
Although the recipient said the flowers were nice, the delivery was not made to the correct door as directed in address without doorbell. If I didn't follow up with her, the flowers would have sat all day in heat & humidity. When I called customer service I received excuses and blame that due to the type of flowers I ordered it was somehow my fault-!?!?!?! 2nd person on phone, supervisor named Stephanie was no better, providing more excuses, poor apologies, and did not honor my request to speak with someone more competent & professional until I raised my voice. 45 minutes into my phone call I finally had the opportunity to speak with Rachel who was fantastic but only because I had to plead with first two reps who wasted my time and poorly represented your business.
N/a
Easy
Amazingly easy and so convenient.
I found it cheesy that you first tried to sneakily layer on the delivery fee after the "Free Delivery" banner on Google drew me to the site in the first place. Then when I backed out on the deal, you e-mailed saying wait, come back, it's free delivery for real this time! I took you up on it, so it's clearly a decent business tactic, but it doesn't make it any less sleazy.
I also don't care for the emerging practice among florists of showing you a bouquet and price, then immediately clicking the up-sell option, forcing you to click back on the price originally shown. Not to mention how annoying it is to have the website tell you, "well, at the price we advertised you'll get a $#*!ty version that looks nothing like the one you chose, and only if you spend $20 more will you get anything approaching the appearance of the one we told you we'd sell you for $20 less. It's insulting.
The flowers were beautiful but were really expensive for the product that arrived. And they arrived late after I paid extra for them to be there before noon. Not the end of the world but it would have been good to have some communication about that.
The experience was good so far
Would appreciate better pictures of a florist designed dish plant - could florist send a photo of what is delivered?
Quick and easy - if the flowers are as beautiful as they appear in the picture, 5 stars all around for sure.
IT WAS QUICK AND EASY AND A HUGE INVENTORY TO CHOOSE FROM. I WILL DEFINITELY SHOP HERE AGAIN!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members