From You FlowersReviews 147,199

I believe the person I spoke to was Debbie on the phone while I was making my order online. I am just happy that my daughter will be able to receive her roses on her birthday.
Today is the 12th of November. My daughter did not receive the 2 dozen rainbow roses that I ordered. It was human error. They put the correct card saying it was 2 dozen rainbow roses but in the wrong arrangement. She received 9 tulips, 4 roses and flowers. She did get the vase and chocolate. I was told that I would get 30% returned back to my card and 10.00 gift card on my next purchase. I just think I should have gotten all of my money back except for the chocolate because my order was wrong. I know the representative did offer to send the roses again but her birthday was today. I paid extra and she still didn't get her roses. Although the staff was helpful but I don't know if I would use your company again.

I paid extra for the expedited service, with guaranteed delivery before noon. I called at 11:50, but was kept on hold until noon. Delivery had not occurred. The agent acted as if refunding the expedite fee was some big favor. Eventually she offered a $10 gift card to make up for my "inconvenience. The thing is, had cost been a factor, I would not have paid extra in the first place. But she assured me that it was on the truck for delivery. At 1:15, it was still not delivered. I called again. I was told it would be delivered in "10 minutes at most.". At 1:40, the delivery man called me for directions, despite having an address right to the room number. When I expressed displeasure that my gift was STILL undelivered, he asked if I was cancelling the order. I told him "no", vehemently. The gift was finally delivered at 2:00 pm, two hours after the "guaranteed" delivery time, and five minutes before my daughter was schedule to spend the rest of the day in conference.

Site was easy to shop. The one thing I wish is that I could have chosen a ribbon color for the basket. It is for my niece's volleyball state tournament and wanted to have her school color on the basket. I called customer service and asked if they would put the blue ribbon on when tying up the cellophane. When I called the hotel where it was delivered, I asked the front desk girl if there was a blue ribbon on the basket. She said no, that it was fall colors on the ribbon. It's not huge deal, but for the price, it would be a good feature to offer a ribbon color choice.