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From the business
At FromYouFlowers.com, we believe in the power of choice and affordability to brighten every occasion. Our mission is to offer an expansive array of beautifully crafted floral arrangements, plants, and gift baskets, delivered today. With a commitment to quality, speed and freshness, our diverse selection caters to diverse tastes and preferences, ensuring every gift is as unique as the recipient. We strive to make thoughtful gestures accessible with competitive pricing that doesn't compromise elegance or impact.
We offer the convenience of same-day delivery, ensuring your heartfelt gifts arrive precisely when they're needed most. Whether it's a birthday, anniversary, or just because, FromYouFlowers.com stands as your trusted partner in delivering affordable gifts that brings smiles and warmth to any moment.
From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
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Absolutely horrible. Below is my Yelp Review.
Placed an order for flowers at 11:14am. I was GUARANTEED delivery within 4 hours, not to mention, I PAID for same day delivery. 6 hours later, after 5pm no delivery and customer service has stopped responding to my requests. The young lady I wanted flowers delivered to has gone home. I am waiting to see if anyone will EVER respond to me on a full reimbursement. I see one person has given them 5 stars. Well, continue to use this company in Miami, but not in NYC. They will definitely FAIL you as they have FAILED me.
Update:
So, because customer service REFUSED to respond to me, I actually had to call in while i'm at work. They offered to deliver the flowers tomorrow. Tomorrow? They offered no explanation as to why they were not delivered. They offered me 30% off and to deliver them tomorrow. If I wanted them delivered tomorrow, I would have asked for them delivered tomorrow.
This is a company to stay away from if you actually need something delivered in a timely manner. This was more distributive to my personal life than I care to go into. Guys, you cannot depend on these people. Moral of the story, do not use this company, for any reason whatsoever.
Update 2:
I chose to have the flowers delivered tomorrow. With a 30% discount. Something is better than nothing, and they have a set up I know she will really like. But just the same, I am not happy and will not be using this service again. Customer service was unbelievably disrespectful by not responding to me. Before this issue, I had a few question before and they all responded within a timely manner, now all of a sudden, silence. Basically, this company strikes me as uncaring, unprofessional and an attitude that they will just do anything that they want to when they get your money.
Suggestions for the company:
Improve your same day delivery service, or at least get it to work
They promised by noon tomorrow. Lets see if they can get that right. They have a whole 18.5 hours to complete this task. Lets hope it's enough time.
Update 3:
So, they tried to deliver the flowers last night at 7:32PM (02/04/2016, when they should have been there no later than 3:14PM) even after they said that it would be delivered the next day. Then I get an email saying that my order was canceled. I replied that the last thing was to have my order sent on 02/05/2016 before noon. It would also seem that they used the same exact flowers from the day before, not even bothering to use fresh flowers. They were wilted and discolored.
Nice arrangement and delivery sent on time.
The person that recieved the flowers waa very pleased
Easy shopping experience with exceptional product at comparable prices.
Súper
So far, so good aside from the pictures not actually being what the recipient receives
My friend loved the arrangement. Thank you
Shipping is too expensive
I was totally satisfied but DO NOT WISH to have my name and comments displayed!
No one else would deliver same day online! Thank you!
They got where they needed to be when they needed to be there and they were beautiful! :D
Have not yet had a problem
Excellent service as always
Ended up not getting sunflowers like I ordered, but a we came to a great resolution. My friend was very happy to receive them!
The arrangement was beautiful was full and gorgeous but they were in the picture a orange but were a little yellow looking I thought and the blue were a little purple. The florist did a great job I guess I was expecting more bright orange and blue instead of a orangeish and blueish.
The flowers arrived late for the wake, the flowers arrived at 10:06, the wake began at 10:00am.
Lovely bouquets. Web site is easy to manage your way around. Hope the actual product is just as pleasing.
Arrangement seemed to have pleased the recipient. Could not tell the actual size from the picture.
Quick and easy, love the local 4 hour delivery.
Good customer service, prices are a little high. Website order tracking needs improvement
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members