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From the business
At FromYouFlowers.com, we believe in the power of choice and affordability to brighten every occasion. Our mission is to offer an expansive array of beautifully crafted floral arrangements, plants, and gift baskets, delivered today. With a commitment to quality, speed and freshness, our diverse selection caters to diverse tastes and preferences, ensuring every gift is as unique as the recipient. We strive to make thoughtful gestures accessible with competitive pricing that doesn't compromise elegance or impact.
We offer the convenience of same-day delivery, ensuring your heartfelt gifts arrive precisely when they're needed most. Whether it's a birthday, anniversary, or just because, FromYouFlowers.com stands as your trusted partner in delivering affordable gifts that brings smiles and warmth to any moment.
From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
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The customer service phone wait time was extremely long but so worth the wait!
Especially calling twice in one day was a bit overwhelming. I waited 21mins 28secs for the first call on a Fri and got through about 2:30pm and the representative was really nice and knowledgeable. I had to place a second call to confirm things which was placed within 20 mins later or at the next hour at 3pm just about and waited this time 37mins 15 secs to be placed on the phone with a representative who seemed very unprofessional or new among other things which at first made me a little worried of my order but I thanked the operator anyways for there time and wished them a well day.
I sent in a track flower request around 8pm because I did not recieve a e-mail as requested for same day deliverly and around 9pm a representative named Suzanne contacted me.
The order I placed had a few issues:
-The flourist the order was orginally sent to did not deliver to the area.
(Military Base community/RanchLikeSpace.)
- The order also did not go out on the same day as requested and paid.
-There was also no notification or contact to inform me of the above.
Suzzane's customer service was beyond amazing and because of it I would purchase again. Not only did she keep apologizing for something that wasn't her fault might I add, I was refunded back the sameday shipping and handling fee including a purchase upgrade which made me feel really good and cared about! She then reassured me that everything was okay and rewarded me with a gift card for my time and inconvenience going the extra mile with a smile you could hear through the phone.
My order was delivered the next day over. Although via pictures from the recipient the option I had ordered, was not even close to it or the image, (assuming the flourist didn't have the flowers needed and colors in stock) it was still equally beautiful, full and a very nice overall arrangement selection. The bride I had sent them to was very happy with her surprise gift.
Suzanne, the customer service representative from Rachel's team was a delight. She was very polite and kind, spoke clear and professionally. She was very knowledgable, quick in resolving and offering, understanding and gave me not only 100% but a 110% customer service experience.
Thank you, so much again!
Kindest Regards,
Aja Moore
Easy but still expensive.
Everything was wonderful! Thank you so much!
This is the only way I buy flowers from now on
Excellent
However my 2nd order I gave the wrong date for delivery & did not get confirmation for the new delivery date yet
Paid for delivery on 30 Sep. Couldn't be accomplished. Flowers were delivered on Saturday, not sure of the times it was a gift, but the bouquet was supposed to be upgraded in consideration of the failed delivery Friday. Bouquet that was delivered was adequate but fell short of expectations.
I was not expecting the 15.00 handling charge added to my flowers. I picked a 35 dollar flower, was told if I input my email, I would get 20% off, and then it turned out that the 20% off was actually already "taken off," which was annoying, but whatever. But then at checkout it added a 15 dollar handling fee and a 3 dollar shipping fee. Total 54. Not impressed with the surprise 15 addition and the phony 20% off.
Like your choices
Easy to order online. Delivery on time. Beautiful arrangement
The flowers were sent to a friend and she loved them. Thank you.
Great selection!my mom loved them!
Delivered on time and looked great!
Flowers were easily ordered, delivered as promised, and reported to be lovely.
Not exactly the flowers I saw on sale an thought I was getting however being my daughter loves all types of flowers and they put pink carnations in with the daisy I was very satisfied. Thank you!
Flowers did not look like the ones pictured on your website.
Great service and lovely flowers. You delivered them just in time to his discharge!
The flower arrangement was beautiful but the time on delivery was not to my liking it was late in the evening so had to sit outside for awhile before the recipient was home from running evening errands.
I purchased the medium size bouquet. From the picture I received from the recipient, it looked rather small and the flowers in the bouquet were sparse.
It was Okay. Though I wish I could've had it delivered to my residence instead.
Completely satisfied.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members