From You FlowersReviews 147,210

The gist of my story is this - please read below if you want to know the details.

So, all in all, the ordering online was great, they have a great selection and great prices. However, the products delivered are not always what is ordered - be sure to check with the recipient to make sure what they got is what you ordered; and getting in touch with them to correct a problem or just for customer service is all but impossible. So, it's a split as to how I would rate the experience. Once she took ownership of the problem, she did a good job of fixing it, but getting to that point was PAINFUL.

I ordered two planters going to two different recipients. One was delivered on time, but instead of the plant being in a planter, it was delivered in a basket and it had flowers - which were not shown in the picture I ordered from. That would be OK, except the reason I chose that particular item was because of the butterfly in the planter - butterflies hold a special meaning for my friend who just lost her grandmother and I wanted to give her something that would live for a while and then she could re-pot it and be able to use the planter for either a new plant or whatever...the thing that mattered was THE BUTTERFLY. What my friend received - even though it was delivered on time, it came in a basket and the butterfly was kinda superfluous - NOT at all what it looked like in the picture. It was pretty, just not exactly what I ordered. However, I was not going to bring it to the attention of From You Flowers because I did not want to go through the hassle. That is on me.

Then, the second item I ordered was supposed to be delivered on Tuesday, and this is where my experience goes completely off the rails. I was tracking the shipment - apparently, to get to my dad's wife in TX, the planter was shipped from CT and was being delivered by UPS (why they don't use a local florist IDK?). So, the order was sent out on Tuesday morning, but they could not find the correct address so they were in a holding pattern. Well, that holding pattern stayed that way most of the day (from 8 am til 330 pm), so I decided I would call and try and rectify the problem (maybe I put the wrong address?).

I called the number and was on hold (with a message saying "Your call is very important to us; please continue to hold until the next available representative can assist you") for over 30 minutes until I finally gave up. I decided to send them an email and see if that got better results. I told them I was unhappy with the fact that I was not contacted to figure out what was wrong with the address and my order was sitting in limbo and I was trying to call them to fix the problem but I could not talk to anyone when I was on hold for over a half hour. I got a response 3 hours later stating they were sorry for the inconvenience and they were sending me a $15 coupon on my next purchase.

Well, that made me even more mad! I sent them a reply stating that a gift certificate was not going to do me any good since I was never going to do business with them again - I need a company I can communicate with in case of problems, etc., and that not only did I not want their coupon, I wanted to cancel the order since they had not gotten around to delivering it anyway (this is 48 hours after the order was to be delivered), and I wanted a full refund of that purchase and I wanted a discount on the planter that went out on Monday that was delivered in a basket. This was at 1130 am. By 3 pm, they called me and said she would be happy to give me a refund on the one that was undelivered, or she could guarantee that the planter would be sent the next day. I said that would not work for me because the one had been sitting in some warehouse somewhere and was probably all shriveled up and dead. She said she would send out a BRAND NEW ONE and guarantee that it would be delivered the next day. I said if she could GUARANTEE that, it would be fine to stay with the order. We were discussing the problem, and I happened to mention the address and she informed me that I had put the wrong address into the form. So, the bad address was MY fault. But they had my phone number and never contacted me to find out what the correct address was, and she did not verify it either. So, although it was originally my fault, they dropped the ball as far as trying to rectify the situation.

I then told her about the Monday delivery not being in a planter but in a basket, and she gave me a 20% refund for that.

So, all in all, the ordering online was great, they have a great selection and great prices. However, the products delivered are not always what is ordered - be sure to check with the recipient to make sure what they got is what you ordered; and getting in touch with them to correct a problem or just for customer service is all but impossible. So, it's a split as to how I would rate the experience. Once she took ownership of the problem, she did a good job of fixing it, but getting to that point was PAINFUL.

I

Some of the flowers in the very small arrangement became wilted the next day. Fresh water was added soon after delivery so water was not a problem.
This was supposed to be a $29.99 arrangement on sale for 19.99; not the case.
The gift card was hand written and the printing on the card was very elementary level and unprofessional.
I would not have known this however I ended up needing to make an emergency trip to the hospital in Prairie Du Sac, WI. My mother lives in Our House Senior Living on 2nd St in Lodi Wisc and has since returned there.