From You FlowersReviews 147,206

PLEASE READ BEFORE ORDERING FLOWERS. My dear friend was at a hospice center in another state as her mother was dying. I wanted her to know she was being thought of during this very difficult time. I decided to send her flowers. Since I had no idea which florist to use in Nashville, I opted to use an online service that would use a local florist. Big mistake. When you get on the website for From You Flowers, it clearly advertises Same Day delivery (if ordered by 3:00). It was 40 min too late for an order to be considered for same day delivery, but I placed an order to be delivered the following day. After you place your order, suddenly there are hidden fees attached to your bill. There was a previously unmentioned $15 service/delivery fee that appeared in the final charges. There was also an unmentioned $3 same day/weekend delivery fee attached to my bill. It was optional. I opted out of the $5 guaranteed morning delivery fee. You can catch my drift. Suddenly the very reasonably priced $29.99 bouquet became a $57.99 expense. I kept the additional $3 delivery charge hoping to ensure that my bouquet would be delivered in a timely fashion to the hospice center. Our card and the address clearly stated it was going to hospice. I placed the order on Monday afternoon at 3:43 pm. to be delivered on Tuesday. At 3:00 Tuesday, I had not heard from my friend or the floral company. It states that it delivers up until 5:00. At 5:00, I received notice that it was delayed and would be delivered the following day (Wed). My friends mother by this time had become unresponsive and was on heavy morphine. I phoned FYF and told them the order needed to be delivered on the day it was promised. The representative did apologize for the inconvenience, but that the floral company only had a half hour left of delivery time. After going around and around, getting my whopping $3 guarantee delivery reimbursed, I gave up and told her that it needed to be delivered first thing in the morning. My friends mother passed away at 6:30 am on Wednesday. The floral arrangement had an attempted delivery at 9:00 am. Needless to say, I am disappointed, frustrated and more than a bit upset. FYF has offered to obviously take all charges off my credit card and send a complimentary bouquet (which they wanted an immediate address for...seriously?) to the funeral home. My friend has no idea she was being thought of and supported by her close friends. The flower company owes HER the apology. This bouquet wasn't being sent for a birthday or anniversary - something that was a mere inconvenience. It clearly stated hospice. It should have been a priority in the eyes of whatever local florist FYF had contracted with. My advice to anyone wanting to send a special bouquet -- CALL A LOCAL FLORIST. You are not saving any money. You will get more personalized service. (I asked to speak to a supervisor and never did get the opportunity to voice any concern to one). And you can have a far better chance of getting what you paid for. My heart breaks for my friend - not only for the loss of her mother, but for the fact that she had to endure the whole experience without knowing she had the support of her closest friends. GO LOCAL.