From You FlowersReviews 147,189

The only reason they receive one star is that choosing zero stars is not an option! I ordered a sympathy basket to be delivered to a funeral home for a one-day wake. I got an email stating they were delivered. I was at the wake and there were no flowers there. I called three times and they were insisting the funeral parlor must have stolen the flowers. Every time I spoke to someone the story was different about the time of the delivery, etc.
The funeral director checked cameras and there was no delivery! I eventually received a refund, but unfortunately the family of my dear friend who passed never received the flowers!

Sympathy basket ordered. Confident because only good reviews are revealed. Immediately charged and promptly got a call the order needed substitution. Before agreeing I asked for a picture by text or email of the ornament. Refused. This carried on an entire day by emails and phone calls. I offered 3 solutions. I had picked another florist & arrangement, they could give me a florist to pick an arrangement, or they should allow me to go to another vendor. Fast forward 10:30 p.m. & no word as to what was happening. I call to cancel as services were next day. Chesca offers 20% refund and a commitment (I questioned 3 times) that the order would arrive EXACT and on time. Flowers were delivered on time. Family arrives & the arrangement is nothing like what I had ordered. Another call needed to be placed. Keep in mind these service representatives are some that are not easy to understand but I reach JP this time. She 1st tells me there is no immediate supervisor then after checking reference material while I hold she returns to say protocol is to have the supervisor call you back. She will "lay it in a supervisor's chair." How would I like to proceed? Now I await a refund 3 days from now if that is even true and Grandmother's funeral will be but a memory. Total fiasco when you need it least. Those lucky ones that get the arrangement they order are lucky. For service alone, I will never be a repeat buyer. Buyer beware.