From You FlowersReviews 147,207

I never worked so hard getting flowers delivered in my life! Sent flowers to my 87 year old aunt for her birthday. Surprise ruined when they weren't delivered that day. I called fromyouflowers.com. They gave 20% discount & said would be delivered next day...but they were not. They had trouble locating the address on googlemaps.com. They had not put my phone number on the order sent to florist so florist could not call me for address clarification. My aunt was very disappointed as she had waited in house all day for them. I called you again and rep gave free upgrade & said would notify florist of it & also tell florist to find street and then find address. I requested florist phone number & called florist & told her the address I gave was correct & owner had lived there over 20 yrs. This time she was able to locate the address by using a different website. It was too late then to deliver so had to wait another day for delivery. Also, florist had not received note from FromYouFlowers to upgrade order to next larger size. So I had to call you again to get the upgrade info sent to florist, then called florist later to make sure they got it. To order, I filled out online form with recipient's and your phone numbers on form. Then you guys sent a different order form that did not include my phone number in case florist needed to clarify something. Therefore, recipients phone was called only. She is sickly 87 yr old living with her daughter who was out of town. My aunt doesn't always answer the house phone because she is very ill and stays in her bedroom most of the time. If you had put my phone number on order to florist this problem could have been avoided. But my aunt said the flowers were beautiful and the arrangement was very big. If I weren't given the upgrade I would never have done business with you again and never recommended your service. Spent a total of about 1.5 hours on phone calling you and florist over a 3 day period. Very disappointed and frustrated during the 3 day process trying to get flowers delivered and upgrade processed thru to florist. Seems there is a communication problem between you and florists. But its over and your customer service did try to compensate me for the big hassle it turned out to be. So I will do business with you again.

The most horrible arrangement and customer service I've ever experienced! I live in Canada and ordered my mother a bouquet for Mother's Day to where she lives in Florida. The flowers were brown on the edges, the bouquet cost me $80.00 Canadian and had at best 6 flowers in the vase. It didn't come wrapped up, they just placed the vase on the ground at her house! TERRIBLE customer service when I called to complain! Don't order from these people!