On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FreshwaterSystems Reviews Summary
FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
We monitor reviews for authenticity
It was my error but they took care of it for me. Nice customer relations people are becoming a rare breed.
I discovered Freshwater Systems on line and I order Filters for my well as I need them at a Great Price and Excellent Delivery. Best site for water systems, I will use them as long as I live!
Fast delivery. However the package was quite beat up. It contained the UV light bulbs I ordered. The bulbs appeared to be ok. Sure could use a break on the price of those bulbs.
Had a easy time finding what I needed. And you had everything at a great price. I would shope here again and recommend you to my friends.
Ordered and waited for almost 10 days. The delivery status was not being update by FedEx. Customer service department wanted me to wait until FedEx relocate the package instead of sending out new package to me.
I placed my order online on August 19, but didn't find out until a week later, after calling to see what was happening, that my product was on backorder. No email, no phone call from Freshwater Systems telling me that it was backordered. This process would repeat for a month. I would have been satisfied if customer service took a more proactive approach and let me know the status of my order, instead of me having to call week after week to see what was happening.
When my product finally arrived - a dual airgap - it was just as described. Seems to be very good quality.
My only complaint was either freshwater or me made a mistake, in that the FIRST tank I received was the wrong size.The day I received the tank, I sent it back (at my expense) and ordered the correct size. (which I received yesterday.) The man who took my second order never mentioned that I needed permission to return the first tank. I called a few days after I shipped back the first tank to ask a question and the person I spoke to told me that I should have gotten something from Freshwater before shipping, but he would watch for it.
The water filter I ordered came super fast, fit perfectly, and was half the price of the original. Highly recommended!
After ordering a transformer & UV light for a freshwater drinking system. I was sadly disappointed in the delivery timetable. What I thought would take a couple of weeks turned into months with constant rescheduling. I could have ordered the same system from China direct and got it faster, but I thought I was going with a reliable company. Even though individuals were warned not to drink from the defective tap, some did and developed intestinal problems. The delay should have been advised with the ability to cancel the order immediately. Now we have a lot of apologizing to do.
The filter was damaged on one end. I tried to send picture of it and the box it came in but the email address the agent gave us came back as wrong.
I wanted a new filter.
I have not installed the product yet so this is not a performance review. I ordered a Puro RO system and an additional set of cartridge refills. All I got was the refills. My order showed has having been completed. When I called, the error was acknowledged. And the RO system itself was sent out and I received it a week later. Given the difference in size, price, weight etc, it seems "sloppy" handling.
I ordered a bronze shut-off valve (exact replacement for the live-well shut-off on my boat. Price was reasonable and delivery was quick.
Everything needed for a full filter change was included. Shipping was super fast. I'm happy with my purchase, and will buy again.
The unit arrived promptly. I installed it and have been checking it every few days to see if it has enough capacity. So far everything seems fine, but I left room to install a parallel unit if required.
Fast shipping and product as described. Will use again.
Shipment was missing a couple items, online chat with Kelly resolved the issue in a few minutes, they are shipping out replacements. Simple and straightforward resolution.
I bought some filters and housings to upgrade my well water system. Prices were better than other sites and the quick shipping and service was great. Thanks!
The pump I ordered was back ordered, so I had to wait a week. No big deal. Then I received my pump and it did not come with required fittings. I called Freshwater Systems to see if maybe I made a mistake and needed to order said fittings. After two days of continuous calling and waiting while no one ever answered I left a voice message. Still haven't heard from anyone!
From the business
Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members