FreshwaterSystemsReviews 3,922

Arrived on time was packaged fine good service as usual

Very convenient, fast service[shipping] great products & good prices

Item was exactly what I was looking for. Received email confirming order, then another when shipped. Arrived well packed and fit exactly where my previous faucet was. REALLY AFFORDABLE.

I have bought this product before and have been extremely satisfied with it.

This company charges your credit card... even when the stock is not available for 3 months! They need to send and charge at the same time! Not right. Easy, on the order form state BACKORDERED. Simple. That is what most companies do.

Purchased a r/o storage tank that is having some problems. The FreshwaterSystems staff is working on it and assures me all will be well. Depending on the outcome this will move to 5 stars or 1 star.

The water filters purchased were a good price and shipping was prompt.

Started off on the wrong foot, but was made right. Original shipping was fast, replacement shipping was very fast. Communication was quick.

Good experience. I received fair price and prompt shipping. Plan to continue to use.

I recently ordered whole house water filters from Freshwater Systems and was very pleased with the rapid response and price. When they arrived, I found that they were the exact model and manufacturer of one I had previously purchased locally for more than twice the price. I WILL return to Freshwater Systems for future replacements.

Wrong pre and post filters sent to me. Did not even spell my last name correctly!
How do I send back the pre and post filters and will you pay for the return postage due to your error?

I placed my annual order for a filter. I was informed (with apology) that the item was back-ordered. A few days later I was told that the item was no longer available, but that an equivalent was... again with an apology. I ordered the equivalent filter, which was delivered promptly. My five stars are based on customer service (polite, prompt, accurate). I will continue ordering from FreshwaterSystems.

Ordering was simple and delivery was fast, prices were good!

After an hour on the phone the Rep. Still did not know what I was talking about. They sent the wrong product, and I sent it back. As of yet I have not received my refund.

I ordered the wrong parts. I find no return procedures on your website, so clicked the Contact Us link... explained my error and desire to return parts. I HAVE RECEIVED NO RESPONSE.

I made the mistake of ordering the correct parts, and giving you more business. My mistake.

In addition to this review, I will be filing a complaint with Google also.

Sorry to have done business with you!

I ordered this products with high hopes for success on both toilets. Unfortunately, product had no effect at all.

Bought an annual package. Two of the blue filters were not sealed up with shrink wraps like the red and purple ones. Couldn't tell if they were new. Also the manufacturing date on the blue ones were 2 years old. Will not do business again.