Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of FreshwaterSystems

FreshwaterSystems

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate FreshwaterSystems?
grey stargrey stargrey stargrey stargrey star

FreshwaterSystems Reviews Summary

FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.

service
142
value
145
shipping
147
quality
133

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Fraser G.
Unfollow Fraser G.
Share Review
Report Review

Great results after 5 months
March 22, 2016

Purchased this filter in October after another company's filter reduced water pressure dramatically after a few weeks. All I need is chlorine removal and this filter delivers results. So far after 5 months, no chlorine taste and no noticeable pressure drop on municipal water.

Date of experience: March 19, 2016
Arkansas
1 review
0 helpful votes
Follow Tom J.
Unfollow Tom J.
Share Review
Report Review

You can't buy quality vinyl tubing at Home Depot. Freshwater lets you but exactly what you need at a very reasonable price! I bought Excelon RNT Clear Flexible PVC Tubing 3/8 ID x 1/2 OD for a Subzero ice maker which has much better properties for this application.

Date of experience: March 19, 2016
Wisconsin
2 reviews
0 helpful votes
Follow Jeffrey D.
Unfollow Jeffrey D.
Share Review
Report Review

RO filter
March 22, 2016

Easy to order, quick shipping, fit perfect. Water tastes perfect.

Date of experience: March 19, 2016
Missouri
1 review
0 helpful votes
Follow DENNIS B.
Unfollow DENNIS B.
Share Review
Report Review

I was very satisfied
March 22, 2016

I was very satisfied with the prompt service of the item I ordered and that everybody seems well educated ask a question today and I'm waiting for an answer about the switch and I ordered so it's kind of tough to answer your particular questions of the company but But I'm certainly going to do future transactions business

Date of experience: March 19, 2016
Colorado
1 review
0 helpful votes
Follow Mitch L.
Unfollow Mitch L.
Share Review
Report Review

PO#74-586511-ML
March 21, 2016

Our UV lamp arrived broken. I called your company, left a voice mail and received no reply. We have 104 hospitals nationwide. I'm in the national buying group and I would not recommend your company to my fellow buyers. I want a call on 3-21-*******234. I need a replacement lamp for my tech. Please make sure this happens. Mitch Liberman, Catholic Health Initiatives.

Date of experience: March 18, 2016
New York
1 review
0 helpful votes
Follow Robert R.
Unfollow Robert R.
Share Review
Report Review

No problem
March 21, 2016

Have been a customer for several years, and will continue to be.

Date of experience: March 18, 2016
Virginia
1 review
0 helpful votes
Follow BRIAN A.
Unfollow BRIAN A.
Share Review
Report Review

I will definitely use their company again based on the reps knowledge of the system I have and the 100% accurate order I received. Keep up the quality work!

Date of experience: March 18, 2016
Minnesota
1 review
0 helpful votes
Follow WILLIAM H.
Unfollow WILLIAM H.
Share Review
Report Review

Sent the wrong product
March 21, 2016

Ordered filters one filter wasn't right order the water bottle 27 oz and receive 17 oz cover for it The water bottle had a dent in it they sent me a new water bottle and cover and a filter everything is good

Date of experience: March 18, 2016
Michigan
1 review
0 helpful votes
Follow jack b.
Unfollow jack b.
Share Review
Report Review

An easy transaction.
March 21, 2016

Quick to order, great price and fast delivery! What's not to love!

Date of experience: March 18, 2016
Washington
1 review
0 helpful votes
Follow WILLIAM B.
Unfollow WILLIAM B.
Share Review
Report Review

Very satisfied
March 21, 2016

I responded to an add for a free evaluation. The rep was great and did not push me to buy. About five months later i called tep back and said i needed the new filter system. Installation man was wonderful, very knowledgeable, curtious and i was 100! Satisfied. Bad taste in water gone. Thank you and may God bless you.

Date of experience: March 18, 2016
New Jersey
1 review
0 helpful votes
Follow LOWELL M.
Unfollow LOWELL M.
Share Review
Report Review

Later delivery
March 21, 2016

Product exactly as ordered. Delivery as expected with FedX. Paid for second day
Delivery $135.00. Got the product two days late. This is typical for fedX.

Date of experience: March 18, 2016
California
1 review
0 helpful votes
Follow KYUNG K.
Unfollow KYUNG K.
Share Review
Report Review

Irresponsible
March 20, 2016

I ordered some fters, one of them was the wrong one, I left them a message and never heard back. Terrible customer service.

Kinda like wham bang good bye

Date of experience: March 17, 2016
California
2 reviews
0 helpful votes
Follow Maya M.
Unfollow Maya M.
Share Review
Report Review

Prompt delivery
March 21, 2016

Had filter installed. Assume it is working. No time for reviews of items one cannot verify.

Date of experience: March 17, 2016
New York
1 review
0 helpful votes
Follow Lois P.
Unfollow Lois P.
Share Review
Report Review

Pure Water
March 20, 2016

Excellent service... prompt delivery... good product... what more can I say?

Date of experience: March 17, 2016
California
1 review
0 helpful votes
Follow Toji M.
Unfollow Toji M.
Share Review
Report Review

FreshWaterSystems helped me to meet our my goal.
Delivery reached very fast.

Good service.

Date of experience: March 17, 2016
Florida
1 review
0 helpful votes
Follow William B.
Unfollow William B.
Share Review
Report Review

Excellent merchandise and service
March 20, 2016

I needed the filters in a hurry, and Freshwater got the order right and shipped fast.

Date of experience: March 17, 2016
New Jersey
1 review
0 helpful votes
Follow Frank W.
Unfollow Frank W.
Share Review
Report Review

Excellent
March 20, 2016

Need Instructions and include Teflon tape otherwise product was as represented.

Date of experience: March 17, 2016
Indiana
1 review
0 helpful votes
Follow Jack C.
Unfollow Jack C.
Share Review
Report Review

My experience
March 20, 2016

Quick ship and well packed at a good price. I am a repeat buyer. I love my sun tea, but hate those jars with spigots. They always get knocked about in the frig and end up leaking sweet tea everywhere. I want a opening on top only! I don't want to be wiping up leaking sweet tea everywhere in the kitchen!

Date of experience: March 17, 2016
Maryland
1 review
0 helpful votes
Follow Robert Z.
Unfollow Robert Z.
Share Review
Report Review

Water fliters
March 20, 2016

The delivery was ahead of the expected time and the product was exactly as advertised. The discounted price was very good and FreshWater was very easy to order from.

Date of experience: March 17, 2016
New York
1 review
0 helpful votes
Follow Dale E.
Unfollow Dale E.
Share Review
Report Review

Ordered a replacement U/V bulb
March 20, 2016

Fresh Waters had the part I needed and shipped it in a timely fashion.

Date of experience: March 17, 2016

From the business

Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.


freshwatersystems.com
Founded in 1989
Greenville, South Carolina