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FreshwaterSystems

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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FreshwaterSystems Reviews Summary

FreshwaterSystems has a rating of 3.4 stars from 3,922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.

service
142
value
145
shipping
147
quality
133

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Ohio
1 review
0 helpful votes
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Copper test strips
August 27, 2015

Product as advertised. Well informed quick shipping. Reasonable price

Date of experience: August 23, 2015
North Carolina
1 review
0 helpful votes
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Great filters
August 27, 2015

I have been using those filter for over 10 years and give good clean water. Company sent the filters immediately and received them in a couple of days.

Date of experience: August 23, 2015
Texas
1 review
0 helpful votes
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Just what the doctor ordered
August 27, 2015

Exactly as described. Definitely what we needed. Arrived quickly. A snap to install.

Date of experience: August 23, 2015
Illinois
1 review
0 helpful votes
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Great
August 27, 2015

Placed the order and it showed up in a timely manner exactly as I ordered.

Date of experience: August 23, 2015
New Jersey
2 reviews
0 helpful votes
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Package left out in rain
August 26, 2015

No problem with product ordered, delivery was quick, but disappointed by delivery agent in that driver apparently too lazy to walk an extra 50 feet to put package on porch, out of the weather. It had rained between time of delivery and my arrival home such that the package was soaking wet by the time I arrived home. Plastic wrap of filters kept them dry. But driver could not have known what was inside the package and weather forecast was for heavy rain.

Date of experience: August 23, 2015
Virginia
1 review
0 helpful votes
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Love this web site
August 26, 2015

Best prices on the internet. Fast delivery. Always satisfied.

Date of experience: August 23, 2015
Georgia
1 review
0 helpful votes
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Awesome Customer Service
August 26, 2015

They make ordering easy and are great to work with! Keep up the great work!

Date of experience: August 23, 2015
Florida
1 review
0 helpful votes
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Great filters
August 26, 2015

The filters arrived sooner than expected. Installation was super easy. Now we can enjoy fresh water free of so many radicals and impurities.

Date of experience: August 23, 2015
Pennsylvania
1 review
0 helpful votes
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Excellent product; easy to install
August 26, 2015

We love this filter. The water pressure is excellent and it lasts a long time. Great value!

Date of experience: August 23, 2015
Alaska
1 review
1 helpful vote
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Poor customer service
August 26, 2015

I ordered and payed for overnight shipping on some filters, and the next day the wrong filters arrived. Kind of a pain, but not the end of the world. I called and explained the situation, and they said they'd push it up to their manager, who'd take care of it the same day. Never happened. Called again the next day, and they said they needed to send me a form to fill out, and they'd send me the correct filter once they had received the paperwork back. So basically, I payed for an overnight product to arrive by tuesday morning, they screwed it all up, and I didn't end up receiving the correct product until Friday, no reimbursement on the overnight shipping, and I had to make a stop at Fedex to drop off their previous mistake.

Long and short of it, they're not selling anything proprietary, so when shopping online, just keep on shopping until you find a better supplier.

Date of experience: August 23, 2015
Texas
1 review
0 helpful votes
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Fast Ship
August 26, 2015

Product arrived super fast. Product just as described. Will purchase from here again.

Date of experience: August 23, 2015
Michigan
1 review
0 helpful votes
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RO Filters
August 26, 2015

Arrived quick and as described. Installed very easily

Date of experience: August 23, 2015
New Mexico
1 review
0 helpful votes
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Satisfied
August 26, 2015

I placed my order, it was filled by your team. Everything A. O. K.

Date of experience: August 23, 2015
Indiana
1 review
0 helpful votes
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Excellent replacement
August 26, 2015

New filters worked great. Replaced discontinued model.

Date of experience: August 23, 2015
Washington
1 review
0 helpful votes
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Finally, everything I want in a water bottle, and it works as advertised!

Date of experience: August 23, 2015
Virginia
1 review
0 helpful votes
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Review per your request
August 26, 2015

Order simple to place got product on time very satisfied

Date of experience: August 23, 2015
Nebraska
1 review
0 helpful votes
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UNHAPPY CUSTOMER
August 26, 2015

Bad service, not customer friendly, the ship was supposed to be free, Ended up costing me $10 for shipping and two months later I received the order. Will not use them again.

Date of experience: August 23, 2015
New Jersey
1 review
1 helpful vote
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Still no package
August 26, 2015

Have not received. Package yet. It has been 6 weeks.

Date of experience: August 23, 2015
New York
1 review
0 helpful votes
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No star
August 26, 2015

A month ago place the order and shipped to someone else
Whenever we ask for the status no proper response
We are about to lose one of our best customer due to the delay and improper answer
Joe

Date of experience: August 23, 2015
Florida
1 review
0 helpful votes
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Great service, great products
August 26, 2015

Went to a big box store to replace my GE MWF refrigerator filter. Was shocked at the cost increase. So I decided to shop around, but was trying to avoid the cheaper Chinese made replacements, a little worried about quality. I was pleased to find this company Offered original GE filters (albeit GE international) for the old price I was used to. I bought one of those, and one of their genetics to try out. They very quickly filled my order, and the GE branded filter is now in my fridge. Myvexp e Prince was great. I will definitely reorder from them.

Date of experience: August 23, 2015

From the business

Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.


freshwatersystems.com
Founded in 1989
Greenville, South Carolina