FreshwaterSystemsReviews 3,922

Generally we are happy with our product. It was getting it here that seemed an effort. Once the order was placed, no one communicated to us that our order was going to take a little longer to be shipped because one of the items was not in stock. I had to call several times to understand why it had not been shipped yet. In addition, it took 3 times for me to get someone to actually see through getting me the answers. I was told I would get a call back, and did not the 1st two times. After figuring out what the status of my order was and getting it shipped I did receive a discount on the new shipping price. I needed the items immediately and had them overnighted which I only had to pay half the price for the increase in shipping. I appreciated that greatly.

We were not getting the filtered water flow we usually enjoyed. The expensive RO filter for my Culligan system was plugged and I decided to buy one from Freshwater since the cost was significantly less then my local Culligan dealer. Problem solved and works great!

Very good product, no problems, very fast delivery as promised. My only concern was the shipping packing of the product. The shipping box was abused and the taping was sub par. It's great to reuse but should consider making the box a bit smaller by modifying the reuse box. No damage to the contents. Just a thought. I have worked in a warehouse for 4 years and presentation is a plus. Overall will continue to shop and tell f&f where they can get filters. Thank you...

You sent me the wrong part, a quarts sleeve for some other filter system, and wouldn't send the part I ordered until I returned what you sent. The correct part I’m referring to is a UV lamp (P/N: S36RL0) for my Sterilight water filter (model #: S12Q-PA), which, according to the manufacturer, is imperative that the lamp be replaced no longer than one year of its installation. This is on or about 14 Aug. Because of your ‘return policy’, I missed that deadline by 9 days, and this in turn caused me some anxiety. Note that according to my records, I phoned my order in on 27 July, 2015 (see order #: M*******) and did not receive the correct part until 22 August, 2015 (Order # shown as M******* for this action). Note also that for some reason or other, you had my e-mail address incorrectly listed in your records so the original instructions you sent for returning the wrong part was never received. In any case, all is correct now, and I will probably continue using your facilities for my needs. Thank you for providing me this opportunity to express the issue from my perspective!

I had ordered 2 bulbs for an water softener/purification system. One of the bulbs was defective and I contacted Freshwater Systems. Immediately A new bulb was sent after a payment was made for it. I had read the numbers and ID to the bulbs and ant pictures of the defected bulb. My business credit card card was refunded the price of the bulb very quickly & prompt. I'm assuming it was a bad lot # or possibly just a bad bulb. Whomever I spoke with was extremely polite & pleasent to deal with. They will always have our business. I thank you for how simple you made everything.

Ordered 3 water filters for a LG refrigerator, received 3 Filters for a completely different refrigerator. Had to ship wrong filters back before they would ship the correct ones.
Once reported to customer service they were polite and apologetic when issuing the RMA and replacement order, but now I have to wait another 10 days for the replacement filters. Since it was their error they should have expedited the replacement order!