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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Ally helped me out with my concerns regarding my account. I was very happy on how she took care of my situation very quickly...
Thank you
Ally...
100% the fastest refund and response time ever. Cassie was 100% the best. I've been in customer service and sales over 25 years and everything about this company is on the money!
I can tell you we really emphasize the customer service experience, Gunther. It's not lost on us how important customer service is, and I can't thank you enough for recognizing our efforts. Now, the fun part for me -- I get to tell Cassie how pleased you were with her customer service! I thank you for taking your time to review Cassie!
Nikki was very helpful and responsive. I had received two incorrect meals, and she offered me a full refund and an apology.
I was having difficulty with my order and your website. She was very patient as not used to the computer usage she was able to find my account. Verify what I ordered and increased my order for the future to 12 meals. I can't say how nice she really was and that kindness was refreshing.
Hi Denise! That's so awesome to hear and I thank you for reaching out to us and letting us know. Customer service is important to us, and I'm very proud that we came through for you.
Freshly has never disappointed when it comes to the quality of their customer service. Nikki was caring helpful and professional. She acknowledged me as a valuable customer and that was genuine.
Hii MaryAlice! Your review just got put up on my Hall of Fame! Of course, I always love hearing that we've never disappointed you with our customer service, but I'm so proud that Nikki was caring, helpful, and professional -- and made sure you knew through her interaction that you truly are a valued customer -- which you are! Thank you for the kind review, and I'll make sure that Nikki hears of your review!
DJ was very understanding of my situation and was willing to help by stopping shipment on my order and refunding me.
I contacted originally because of a missing meal. Coral quickly assisted and refunded the money. I was expecting credit but was very happy with a refund. I also inquired about a promo that a friend recently received. She was able to give me a promotion applied to the account. I only order every few weeks, but I keep my account open. This promo will help me order regularly. I thank her for assistance and to freshly for being accommodating.
I'm so sad you had a missing meal, Phillip! While that happened, it sounds as though Coral was quick to rebound and take care of you with your concern. Whether you order weekly or however often you wish, I love our customers! Thank you for your recognition of Coral!
Mariah spoke well, was patient and communicative, and listened to my needs. She was able to greet me with a friendly and understanding tone and easily addressed my concerns. The call was efficient, quick, and effective. Thank you for a wonderful experience Mariah and wishing me a good day- hope the same for you.
Hi Ruben! What a wonderful use of the English language. It flowed with such complimentary words, I only wish you had directed them to me! I can tell you that Mariah will be super excited to be recognized as you have done! Thank you for such kind words, and I'll gladly share your review with Mariah! Thank you, thank you!
First customer service rep quit the conversation. Second one was helpful. My request was taken care of.
Oh no, Chris! That first call may have accidentally been disconnected, but we appreciate you letting us know. I'm very happy you were able to get right back to us and received good customer service with your issue. Thank you for taking the time to reach out to us!
I was curious if you had salmon entrees. Alex answered me right away. He or she said not at this time but he or she would pass my question along. Very pleasant.
Hi Sara! Believe it or not, we love our fishies, too! We're always exploring meals to add to the menu that can be delivered fresh to our customers. I'll absolutely forward your thoughts, and I'm so gratified that Alex took good care of you!
I spoke with Ron M. Very nice lady very polite and courteous she helped me cancel for the time being I will order again just not every week thanks Jim Hammond
Very helpful. Did exactly as I asked in a short time and helped me out a lot! Thanks!
Hi Luna! I see Jamie took great care of you! I'll absolutely let her know she did good! Thank you!
I inquired about a discount and Jamie C was very helpful. As a new customer it was great to see.
I've been using freshly for a while and have run into a few snags with delivery but they're always fixed within a few minutes. The meals are awesome and taste so fresh! DJ was very helpful today!
Hi Sonia! I loved to hear that we were friendly to you! And, of course, being easy and fast with our customer service is a plus, as well! Thank you for taking your time to review us!
Marge S was a pleasure to work with. She took care of my issue immediately. No waiting days for an answer to my problem.
Hi Michelle! Thank you so much for your shout-out on the customer service skills Marge has! I'm thankful to you and I hope you continue to enjoy your meals!
I just had a great experience with Mel from Freshly! I set my dietary preferences and there was a conflict with one of my meals. Mel made the process so smooth and swapped my meal for me! I haven't received my first order yet (next week) but I'm hoping the food is as good as her service! Thanks a million Mel!
Nik just helped me with several questions. He was thorough, patient, and friendly. He spent a significant amount of time working to answer every detail of my questions. It was a pleasure, as I have recently come across some "Customer Service" offices that did not give this customer any service.
One of my questions was around allergies. We have a person in our group who will be attending several of our gatherings in June. She is severely allergic to garlic and basil. I was sorry to hear that I could not order dinners without these ingredients. I understand that there are only so many special orders you can fulfill.
Again, thank you Nik.
Hi Teresa! I'm not sure where to start other than saying Thank You! Most people aren't aware that we take as much pride in our customer service as we do our meals. While not surprising, I was very heartened to hear that Nik took good care of you and spent the time to answer all of your questions, including questions on meal ingredients. You reached out to us to say thanks to Nik, and I want to thank you for letting us know. And being part of the Freshly family! I hope you continue to enjoy your meals!
AJ, I love the feedback and it doesn't surprise me with Nic! While I love Nic, it means so much more to me to hear that you believe Nic did a good job! Thank you kindly for the shout-out with him! Thank you for being the best part of Freshly -- our friendly customers!
We forgot to update our meals for the week and Mary R was able to quickly help us get the order updated so that we could get a great variety of meals!
Gosh, Mary is great! Christopher, thank you so much for making my day with your kind review! While you gave us a 5-star review, I would like to give you one as well! I certainly appreciate reading the kind review, and I know Mary will as well! I hope you continue to enjoy your meals!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Arvin! I'm not sure I could be happier in reading your review of the service you received from Allie! Allie is special, as are you for being a Freshly customer and reaching out to us with your shout-out! Thank you!