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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I've tried other meal delivery services and Freshly is the best, by far. The food is fresh, tastes great and is very nutritious! Their customer service is outstanding as well! I highly recommend this service for people who are looking for delicious, satisfying meals that are easy to heat up and enjoy!
Ive had a pretty good experience with Freshly so far. Most of the meals are good and are delivered on time. The customer service is amazing as well. Im looking forward to more meal selections!
Thank you for reviewing Freshly, Aimee! I hope we'll have some new meals that you'll love very soon!
Good variety & very convenient with the app. Just the right portions of food and
Always delicious. Well packaged, feels fresh and always ontime.
Thank you for your review, Edward! I hope you continue to enjoy the meals!
I've been using Freshly for about a month now and it has been a very pleasant experience. Their deliveries are always on time and food is tasteful. I can appreciate a company that is consistent.
Thank you for your review, Lisle! I'm so glad to hear that you've been enjoying the meals and service!
We are living our Freshly experience but the only feedback would be to have more variety of food options as weve gone through most all of the options and would love to have a larger repertoire. Thank you.
Thank you for your review and feedback, Tina!
Plastic covering is hard to remove thats my one criticism. More low-calorie options would be nice as well as organic ingredients.
Thank you for your review, Judy! I appreciate your feedback regarding our packaging and meal options, and I'll be sure to share this with our team. We're working hard to make changes as we grow, so I do hope we'll have some new meals that you'll love very soon!
My experiences with Freshly have all been good. From talking with the chat people when I get confused on how to skip a week and how to find the page where I need to go to as I seem to have trouble finding the right page to order or to skip a week. I am not very computer savvy and am old so I need a lot of help getting around the computer site and your chat team helps me a lot. AND I hope this is 1000 characters because I will have to start repeating myself.
Thank you for reviewing Freshly, Heather! I truly appreciate you sharing your experience with us, and I'm glad our Support Team has been able to help. If any questions ever arise please don't hesitate to reach out to us. We're always happy to assist!
Freshly makes it very easy to contact someone if you have any questions regarding your meals. Easy to skip a week if needed. I really like their reminders that it is time to order your next meals.
Only had one time that they had an issue with delivery but they did inform me ahead of time and credited my account in a timely matter.
I only had a few meals that We didnt like but I will not order them again. Most of the meals I will order again.
Thank you for your review, Janis! I'm glad to hear that you've found our Support Team helpful, and I do apologize for the trouble with one of your recent deliveries. I hope you will continue to enjoy the meals!
Weve had freshly for a couple months now. Love all the meals and so easy to prepare. Were hoping for some new meals soon. Well continue to order. So easy and so convenient.
Thank you for your review, Debra! I'm so glad you've been enjoying the meals!
I've tried a few others but Freshly beat them all. Lots to choose from so it never gets boring. Portion sizes are more than satisfactory. Price is very good. And, most importantly, the food is delicious! I've even tried a few new things and found them amazing! This will be the only service I use.
Thank you for your review, Pam! I'm thrilled to hear that you've been enjoying the meals and service!
We love freshly. Quick, easy, fills you up and tastes greats! For those on the run a lot, this is a great food alternative to shopping/cooking.
The meals are delicious. The various meats are tender and sauces a delight to my tongue. It couldn't be easier to eat healthy. I have been using the weight watcher program to loose weight and these meals make it effortless to stay on track. I like to eat healthy but can't be bothered with preparing the meal. Freshly has been a life saver.
Update - just saw the negative reviews and am shocked. The food is great. I've been enjoying the meals for 5 weeks and the food is top notch.
Thank you so much for your review, Debbie! I truly appreciate your support, and I'm thrilled to hear that you've been loving the meals. I hope you continue to enjoy!
What a relief to forget about what to fix for dinner. No more planning and shopping and cleaning up.
Thank you for your review, Florence!
Extremely pleased with the food and portion size. Each meal fills me perfectly and taste amazing. The downfall is the packaging. The plastic is glued to Gods tight. Tried to pull the plastic off at first and the food went flying
Thank you for your review, Patrick! I appreciate your feedback regarding our packaging, and I apologize for the trouble! You'll definitely want to cut the plastic seal off, as noted on the back of our meal sleeves. I can assure you we're working hard to improve this for our customers though, and we do hope to integrate a more easily-peeled seal in the future!
Convenient, delicious, and healthy! Weve been impressed by all meals so far! Good variety of types of food as well!
Thank you for your review, Valerie! I'm very happy to hear that you've been enjoying the meals!
Every dish received has been delicious. Simple prep, fast result. 4-6 minutes tops. Has been a great way for dinner without preservatives. Love this!
Thank you for your review, Jan!
Meals are top quality and perfect for everyone who leads a busy and healthy lifestyle like myself who loves to cook but don't have the time to do so. With Freshly in my fridge, I'm guaranteed that I'm going to have prepped meals when I get home.
Thank you so much for your review, Travis! I'm glad to hear that you've been enjoying the meals!
My husband has been working long hours in another state. He was stuck in a food rut or not eating much. I wanted a healthy meal for him that he didn't have to think about. You totally delivered! He loves the food and the variety of ingredients and meal choices. He feels like he has a homemade meal. He gets excited talking about them. Lol. He says they are just the right size. He always gets full, but not overly so. So easy. Stress free. I order them, you deliver them and he loves to eat them. I really like knowing that he had a healthy meal with plenty of protein and a moderate calorie count. Your customer service is also great. We will definitely keep ordering and tell our friends.
Thank you so much for sharing this with us, Jonelle! I'm thrilled to hear that your husband has been loving the meals!
I've been very pleased with Freshly so far! There have only been a couple of selections that I haven't liked, but for no reason other than they contained spices that I'm not fond of. The meals come at a predictable time every week. Portions are ample. Meals are delicious. Price is reasonable. Packaging is excellent! The only problem I might have is that the 'use by' dates fall a couple days short of the next shipment. However, even though they discourage it, I've not had any problems with freezing the meals to have at a later date.
Thank you for your review and feedback, Mary! While we certainly do want you to eat your meals in their freshest state, you can certainly freeze them to make them last far longer! You simply need to add a couple of minutes to the heating time and reheat from frozen, without thawing. We recommend confirming that the food is reheated to 165 degrees, the same as reheating from fresh!
I hope you continue to enjoy the meals!
I really like the service, taste, and quality of the meals. A few meals could be improved such as the bar-b-q, but generally the meals fantastic. They are convenient, quick and easy, nutritional with quality ingredients.
Thank you for your review and feedback, Jan!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review, Karena! I'm very happy to hear that you've been enjoying the meals and service!