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Freshly

3.8

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Freshly Reviews Summary

Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.

service
456
value
406
shipping
377
returns
155
quality
390

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Impressive
May 18, 2020

Meals are always fresh, packaging is superior.
Text reminders that an order update is do is extremely helpful!

Date of experience: May 18, 2020
Florida
2 reviews
0 helpful votes
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"Food For Thought"
May 18, 2020

Ordering meals from Freshly.com is the best decision I have made concerning food being delivered to my home. I thought it would be nice to not have to cook and was hoping the meals I selected would be good... well they were GREAT and i love not having to cook when I don't feel like it and I especially love the fact these are delicious and nutritious meals! My 88 year old mother tried "meals on wheels" and found them tolerable and I thought why not order Freshly meals for her, so I convinced my 88 year old mother to give them a try and she is waiting for her first delivery to arrive sometime today and I will provide a review for her stating exactly what she thinks (she does not have a computer so I will be her sounding board)... my mother is a woman who still cooks delicious meals but is complaining she just does not have the energy she used to have and she complained that sometimes she gets a little confused about how much of something she has added and she no longer has the strength to safely lift heavy pots and pans, and all of this frustrates her, and I too worry about her cooking and I especially worry about her lifting something hot off the stove, dropping it, and burning herself... so my fingers are crossed she will like the meals or maybe "love" them as much as I do and enjoy the freedom of not having to prepare meals each and every night!

Date of experience: May 18, 2020
Ricky B. — Freshly Rep
over a year old

Wow! Thank you for sharing this amazing review, Sherry! We're thrilled to be cooking for you and your mother!

New York
1 review
0 helpful votes
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Help with delivery
May 18, 2020

Very helpful, nice
Rep food is good, great choices

Date of experience: May 18, 2020
Ricky B. — Freshly Rep
over a year old

Hi Francine! Thank you for sharing this, we'd be sure to let our chefs know you're loving their cooking!

Arizona
1 review
0 helpful votes
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Awesome!
May 16, 2020

Freshly is awesome-possum! Doesn't get much better than delicious meals delivered right to you! Woohoo!

Date of experience: May 15, 2020
Ricky B. — Freshly Rep
over a year old

Thank you for sharing the love, Stephen! We're thrilled you're enjoying our service and meals! We'll be sure to let our chefs know you're loving their cooking!

Oregon
1 review
2 helpful votes
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We had been searching for a meal delivery service that was relatively healthily and had some good options in regards to food. We stumbled upon Freshly and decided to give it a try. My other half and I each picked out several meals that we wanted to try for the first week. Most of the options were fairly tasty; but, having said that, we didn't feel as if they were as fresh tasting as they were touted to be. Some of the selections had a somewhat gritty taste and many of them didn't heat up evenly in the microwave based on the recommended time on the cardboard sleeve. Honestly, I think they may be better if you had the option to cook them in the oven. They way the meal selection stands now, they are basically hyped up TV dinners. Now on to the second week. Somehow, we missed the email reminder that it was time to choose our selections for this week. So... what did Freshly do? They charged our debit card and ordered for us. If they were going to do this, the least they could have done was sent us a new and different selection of meals. Did they do this? Nope! They sent us the exact same things that we had last week. Seriously? Who wants to eat the same things every week? We certainly don't and for this reason and the reasons stated in our review, we have decided to cancel Freshly and will not be using them again in the future. Instead, we will move on to a service that better suits our needs and what we are looking for.

Date of experience: May 13, 2020
Stephen D. — Freshly Rep
over a year old

Hi William, thanks for your feedback. I'm sorry to hear you didn't fully enjoy our meals or our service! We do offer oven instructions on our site. We do send the same meals if they aren't updated and we're unable to send random meals as we don't know what your preferences are or if there may be any allergies that make it so you can't enjoy some meals. While we never want to catch anyone by surprise we do send reminder emails, and if you miss your deadline, we are able to adjust the meals for you 23 hours after your deadline! With that said, I'll be reaching out privately to see what I can do to help make this right! Our apologies again, William.

New York
1 review
0 helpful votes
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Freshly meals
May 13, 2020

I really enjoy my Freshly meals. There are very delicious and just enough for my needs. That are delivered right to my door. The only thing is that the driver puts the box either upside down or on its side. I am totally happy with the meals.

Date of experience: May 13, 2020
North Carolina
1 review
0 helpful votes
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Moms happy
May 13, 2020

Ordered meals for my mom who lives alone and is in her 80's. She has given me feedback on the teriyaki chicken and the peppercorn steak and has enjoyed them very much. The convenience and reheating is a great way for her to get a tasty meal.

Date of experience: May 13, 2020
California
1 review
0 helpful votes
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Meals are fresh and taste great
May 13, 2020

Saves a lot of time in the kitchen, easy clean up and great options.
I have sent to others who are now enjoying easy meal prep.

Date of experience: May 13, 2020
Renzo D. — Freshly Rep
over a year old

Hi Paul, I'm happy to hear that you're enjoying the convenience of our meals and service. Thank you for rating us!

Texas
1 review
0 helpful votes
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Delayed Order
May 13, 2020

This was by far one of my best experinces with your customer service department. Chelsea was abke to answer all my questions and put all my concerns at ease. Thank you so much for your hard work during this time of hardship.

Date of experience: May 13, 2020
Renzo D. — Freshly Rep
over a year old

Hi Thaddeus, thank you so much for rating us! I'm pleased to hear that we were able to help you out when you were in need of assistance. Thank you for being a part of Freshly!

New York
2 reviews
0 helpful votes
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First time ordering. I was greatly surprised. How the food was prepared n delivered was perfect!
The meals are really good. Believe me. I have had many, many meal delivery services before Freshly.
Cliff at customer service was extremely helpful and came off as a really nice fellow.

Date of experience: May 13, 2020
Renzo D. — Freshly Rep
over a year old

Hi Tina, I'm glad to hear that we're off to a good start! Thank you so much for rating us, and welcome to the Freshly fam!

New York
1 review
0 helpful votes
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Some changes requested
May 13, 2020

Overall I like your meals. However I would prefer if they weren't quite saucy / too much sauce and gravy. I would prefer to have a separate compartment for the sauces so I can mix in the amount I want. Otherwise most of the meals tend to be too greasy, fattening and calorie laden for my tastes. I also need to watch my cholesterol and your meals are too high in cholesterol and sodium. Even the "low" sodium meals are not low. 600 + mg is not low. I would love to see some vegetarian meals but without the soy.

Date of experience: May 13, 2020
Renzo D. — Freshly Rep
over a year old

Thanks for sharing these suggestions, Nancy! I'll be sure to pass them along to our kitchen. Our menu is 100% customer inspired and driven, using ratings and suggestions from our customers!

Oklahoma
1 review
0 helpful votes
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New At Freshly
May 13, 2020

I had questions that I could not find the detail I was looking for. It was so easy to get the answers to my satisfaction.

Date of experience: May 13, 2020
Renzo D. — Freshly Rep
over a year old

Hi Beverly, thanks for rating us! I'm happy to hear that we were able to help answer your questions.

California
1 review
0 helpful votes
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Very fast and understanding
May 13, 2020

I was shocked at how quickly I received replies over a two day period. I feel as though I was accommodated very well and I appreciate how much Freshly cares about their customers. Thank you!

Date of experience: May 13, 2020
Renzo D. — Freshly Rep
over a year old

Hi Krista, thank you for rating us! We're always here and ready to help! Thank you so much for being a part of Freshly!

New York
1 review
0 helpful votes
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Meals not delivered
May 13, 2020

Great customer service for inquiry about meals that were not delivered. Chat representative was fast and honest and proactively took ownership for the mistake.

Date of experience: May 13, 2020
Renzo D. — Freshly Rep
over a year old

Hi April, I'm so sorry to hear that your meals were not delivered as planned, but I'm glad to hear that we were able to fix this issue for you. If there's anything else that I can assist you with, feel free to give me a shout at [email protected].

Arkansas
1 review
0 helpful votes
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Customer Experience
May 13, 2020

Freshly's customer service is always very professional and helpful. You can tell that they have their customers best intentions in mind.

Date of experience: May 13, 2020
Renzo D. — Freshly Rep
over a year old

Hi Tom, thank you so much for the 5 starts! We're always happy to help!

South Carolina
1 review
0 helpful votes
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Thanks to Bella!
May 13, 2020

I have a sister-in-law in Beacon, NY who is undergoing Radiation Treatments! I tried to call Freshly yesterday, pressed number to be called back, and never received a call back. Today I decided to use the Chat feature and Bella helped me right away. She was very thoughtful and efficient! Thank you so much Bella!

Date of experience: May 13, 2020
Renzo D. — Freshly Rep
over a year old

Hi Donna, thanks for rating us! I'm happy to hear that we were able to assist you!

Pennsylvania
1 review
0 helpful votes
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Great Service - accomodating
May 13, 2020

First order i needed to change my delivery address. Nic my chat assistant was able to help and get it done!

Date of experience: May 13, 2020
Renzo D. — Freshly Rep
over a year old

Hi Logan, I'm happy to hear that we were able to help you change the delivery address associated with your subscription. Thanks for rating us!

New Jersey
2 reviews
0 helpful votes
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Wonderful
May 13, 2020

It's always a challenge for me to cook healthy food that also tastes good but I have found the solution with Freshly. Not only is this service convenient but the food is so delicious. Even my husband loved it. I'm so glad I found this service.

Date of experience: May 13, 2020
Florida
1 review
0 helpful votes
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Awesome Customer Service
May 13, 2020

Misunderstood ordering and had to cancel order but Kenny was great! I'll try again!

Date of experience: May 13, 2020
Renzo D. — Freshly Rep
over a year old

Hi Nikki, thank you so much for rating us! I'm glad to hear that we were able to help you out!

California
1 review
0 helpful votes
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Checking on my order
May 13, 2020

I chatted with John D. He was very quick in responding. He is also very professional and personable. I couldn't ask for more.

Date of experience: May 12, 2020
Ricky B. — Freshly Rep
over a year old

We're thrilled to hear John went above and beyond! Thank you for sharing this amazing review, Ruth!

From the business

Healthy, gourmet, chef prepared meals delivered to your door.

How Freshly Works:

1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.

2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.

3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).

4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.


freshly.com
Tempe, AZ, United States