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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Just want to thank Freshly for being there for me wherever I am! I've been traveling a lot due to this pandemic but Freshly never failed me to send my food! There's only a little hassle about their app as I can't change the delivery address each week that I will be away. However, this was solved by reaching out to them! Their customer service is good! I've reached out to them as I needed to change my delivery address for my upcoming order and Pheter, the one who assisted me, updated the delivery address of my upcoming order very quickly. Thank you so much Freshly and to your awesome customer service!
I reached out and asked for a refund because I noticed my account was charged for next week. The refund was applied instantly and it was a very pleasant conversation!
Superior customer service. I needed to suspend an order when a family member was ill, and they not only helped me right away, but they even cancelled the order that was to be delivered that day and gave me a full refund.
Hi Karin, I'm so sorry for any inconvenience, but I'm glad to know that we're able to assist you! Thank you so much for rating us!
Sid was great. Quick and efficient chat about a minor issue I had with my week's shipment.
Hi Rena, thanks for sharing your experience with us. I'm happy to know that we're able to make things right!
Very well accommodated by Sid/CS rep. Appreciate his time and efficiency on giving me credit for the canceled order. Thanks for your time.
Thank you for the 5 stars, Elizabeth! We're happy to hear Sid was able to assist! We'd be happy to share this wonderful review with Sid!
I really appreciate how easy it is to contact someone in customer service and be helped in a timely manner. I couldn't believe how easy it was and how little time it took to get my issue resolved. Thank you!
Thank you for sharing this, Ashley! We're joyed to hear you're enjoying our customer service!
I had a wonderful customer service representative help me - hia name was Gene P. He was extremely helpful and polite. I recieved my order yesterday and have had two different meals already. I was pleasantly surprised at how delicious these are. I will definately be referring Freshly to my friends
Thank you for sharing the Freshly love, Jill! We'd be happy to share this wonderful comment with Gene!
Very happy thus far.
Delivery on time. Packing is exceptional.
Food is surprisingly tasty! Ease of preparing.
Love the choices! I'm trying to have each one so I can then order my favorites.
Portions are perfect, which I need. I tend to cook like I was raised... lol.
Ben was very informed & answered all my concerns in a positive & efficient way.
Alex c. Was very polite, helpful, and had a willingness to help.
We needed help with an order. Great service and always super food.
Thank you for sharing this, Margaret! We'd be happy to share your wonderful review with Alex!
Chelsea Chat was very precise on questions pertaining to meals per week. I was a little disappointed, Freshly doesn't offer 2 meals a week. I am not a meal eater daily. I understand that I can skip and freeze on a 4 meal weekly. Lots of planning before I begin.
Thank you for sharing this Patricia! We'd be happy to share your wonderful feedback with our chefs! Also, we'd be happy to share your wonderful review with Chelsea!
I did not receive a meal from my 12 meal plan. I reported the issue to Reg, and she ensured to report the issue so it would not happen again. Reg also reimbursed me for the missing meal with a $9 credit.
Thank you for sharing this, Nick! While we're saddened to hear that this happened, we're happy that Reg was able to assist you!
I always have good experience with their customer reps, and this one was super as always!
Thank you for sharing this Masako! We're thrilled to hear you're loving our customer service!
Kenny, the agent, was very helpful and answered my questions promptly.
Thank you for sharing this, Terry! We'd be happy to share your wonderful review with Kenny!
Quick response and detailed info!
Got more info than I requested and very helpful!
Thanks!
Thank you for sharing this, JC! We're thrilled to hear we're able to help!
Needed to cancel my subscription and Kent was wonderful. He was professional and thoughtful. I appreciate that very much.
I am moving and Bella made it so easy to change the address for me! So many times it has been a long process but she took care of it so quickly! We LOVE Freshly... the food is wonderful!
Quick response and very helpful. All of my questions were answered and very professionally.
Hi Debra! We're thrilled to hear you're loving our customer service! It's always our pleasure to assist!
I will continue to recommend Freshly to my friends. I am in my 60's and deliver Meals on Wheels. This is MUCH BETTER than MOW and so easy! Three minutes in the microwave and you have a nutritious meal. I am going to recommend this to my friends whose parents might be elderly and still like a good home cooked meal.
Wow, thank you for sharing this, Kathy! While we're sad to see you go we're happy that you gave us a try! We truly appreciate you sharing the Freshly love!
Chat worker was kind and even though wasn't sure of my question, made me feel good about it and gave me some additional information about the deliveries and the subscription. Thanks!
Hi, Briana! Thank you so much for sharing this! We're glad we were able to assist you!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James, I'm so sorry to hear that you're having some trouble with our app, but I'll be sure to pass along your feedback to our engineering team so we can take a closer look and make things better for you. In light of this, I'm happy to hear that we're able to help you out with your delivery address and order! Thank you for being a part of Freshly!