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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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We used to order every week, 6 meals. There is variety but we are getting bored. We are now ordering every other week. Their white meat chicken is excellent and nice large servings. We wish they had more choices with plain rice, real gravy and traditional pasta.
Dominique was very helpful in changing a meal selection for our first weeks food we selected. We are very pleased so far can't wait to try the food.
I'm happy to hear Dominique was a great help! Thank you for sharing this, Sandy!
Title says it all easy and fast to work with! Used freshly in the past and makes life easy if you are busy.
Thank you for sharing this, Betsy! I'm happy to hear we were able to assist you!
I had my doubts when I began the Freshly Experience but I was soon proved wrong. The food is cooked well and does not taste frozen or artificial in any way like most competitors. There have only been a couple of hiccups where the delivery was incorrect, but the customer service team went above my expectations to correct it both times! The first hand customer service is a big reason I continue to order Freshly. That and it's packed with deliciousness :)
I'm happy to hear we're a perfect fit! Thank you for the 5 stars, Kory!
Dominique quickly reported my problem and issued me a credit.
I changed my shipping address to my mom's while I'm with her during the pandemic. It was easy and we've enjoyed the food!
Contacted freshly and got the robot. He couldn't answer my question and a human messaged within about a minute. That person was polite and knowledgeable. I had my answer immediately. Customer service was EXCELLENT.
Hi Leanne, thank you for leaving such a wonderful review! I'm thrilled to hear we were able to assist you!
I spoke with Gene about cancelling my subscription today. He was most helpful and quickly responded.
The meals have been delicious, however they are just not needed any longer. Highly recommend tho!
I've been using Freshly for about 3 months now and the service and quality has been exceptional. The food taste is always on point and serving sizes are very good. Definitely recommend trying it out!
Hi, Pulkit! I'm thrilled to hear you're enjoying our service! Thank you for spreading the Freshly love!
Excellent service! Ashley switched my order and help me with my password.
I liked the idea and the convenience right off the bat. Working late doesn't leave a lot of time for preparing a good meal, so I thought Freshly might be a way to make lunches and dinners ore quickly and healthily.
For the first month, I really enjoyed the food. It was novel because I got to eat vegetables and other foods that were prepared differently than I was used to. And then it went "blah."
The recipes don't change frequently enough for variety. Also, they appear to favor the same cuts of meat even if it is a new recipe.
There is a major avoidance of truly ethnic foods, a lot of the "cultural" foods are kept very generic with a light hand towards the spices and flavorings.
Generally, it is a good deal if you don't mind food monotony. It just didn't work for me.
Hi Jennifer, thanks for your review. I'm very sorry to hear about your experience, this is certainly not what we wish for any of our customers. I'll be sure to pass your thoughts and suggestions along to our kitchen. Our menu is 100% customer-inspired and driven, using ratings and suggestions from our customers.
If there's more feedback you'd like to share or anything I can assist with, make sure to connect with me over at [email protected]!
I usually end up calling Freshly a few times a month to manage my two subscriptions. Oliver was one of the kindest, most helpful, and most professional people that I have spoken with at Freshly.
The meals are very tasty. They're conveniently delivered and I get a shipping notification when they're on their way. Overall, I've had a great experience.
My Freshly meals did not arrive as they usually do this Friday (yesterday). The carrier has indicated that the package will not arrive until next Tuesday; not a good idea for perishable food. I contacted Freshly via chat and was quickly told that, yes, the meals were delayed and that I would receive a refund. The whole process was painless for me and I am very appreciative. I love Freshly meals and will continue to order them every week.
Hi Kathleen! Thank you for sharing this, while we're saddened to hear about your order we're happy to hear you're enjoying our customer service!
Freshly has made my life so much easier! No more stopping at a fast-food place to pick up an unhealthy dinner on the way home from work - now I have food ready and waiting for me when I get home. I have great and tasty options to choose from (I like flavorful food) - it only takes 3 min - and no dishes! This is ideal for a single on-the-go person!
The online ordering process is easy and simple. Hardest part is to remember to update my order by Friday evening, but even if I forget I still receive 6 fresh meals. There are a good variety of protein choices - chicken, beef, pork. (would like more seafood options though)
Another benefit is the pricing - Freshly is very economical. Not only are the meals cheaper than many take-out options, but because the portions are adequate, I snack less in the evening.
Delivery and packaging are great. Parcels are delivered right to my doorstep and the food stays cold due to the gel packs.
One more benefit - Freshly deliveries has really made the COVID-19 stay at home situation easier for me. I do not have to go out to the supermarket or restaurants often at all. It has really been convenient.
Thank you so much!
Thank you for sharing this, Kobie! We're excited to hear we're a perfect fit! It's our pleasure to be cooking for you!
He was great help. He was quick and effective. I appreciate it.
Thank you for sharing this Lim! I'm thrilled to hear you're enjoying our customer service!
It was a good one. When I emailed it in, they said they would give me a credit for the non delivery. That was appreciated. I will attempt to again to get things going and hopefully be a long term customer.
Kent was super responsive and helpful with updating my account. Customer service is always great.
Your customer service was quick and very well organized / You understood and solved my problem right away. I wish that the computer company that I own was able to provide customer service like you give your customers
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing this David! We're happy to hear you are enjoying our chicken! I'd be happy to pass your feedback to our chefs about meal variety. At the moment we've paused our rotating menu to work on our Freshly favs, but our rotating menu is starting back up soon!