FreshlyReviews 7,505

I had created my own issue with an order I forgot was upcoming and Claire was the best, helping me at 11:30 at night to order some different meals because I missed the deadline to change on the app. My 87 year old mother loves the fresh and healthy options and eats one of her meals the day her order arrives, she's very picky! I have piece of mind she's eating well. Keep adding new meal options to keep it interesting

Sid explained everything after checking my account. All clarified. TU so much. An excellent company has excellent customer service... and so Freshly does! Well done!

My meals were being prepared and Marc was able to change my meals for me. His was so friendly and professional and provided me with additional info about my subscription which was very helpful.

My experience was good. I just wanted to reach out and ask for seafood dishes to be added to the menu. They said they would pass on my feedback to someone.

The delivery service did not deliver my freshly order where they said. The order was left on the curb outside the complex. A neighbor luckily brought it to my front door. I notified freshly via chat of the delivery service. The person in the chat was great and very helpful.

I needed to cancel an order after it had been locked in, and Jennifer M took care of this with no difficulty.

I had questions about your service. Erica answered my questions in short order! I'm very satisfied with her response.

Nancy was very helpful and understanding my concerns. She was able to help me in a kind matter.

Reg was awesome. Quick and knowledgeable. The kind of support that companies should strive to provide.

I love the convenience and easy to make food, all you have to do is heat up the food and add some spices and you're good to go. Thank you freshly.
The only thing i dont like is how underseasoned some of the meals are, otherwise everything is amazing! And the portion sizes are perfect

Absolutely love Freshly. I'm eating healthier, feel better, and I'm saving money on my weekly meal planning. Overall, the meals have been great. I'm definitely staying with this meal service.

I got notification of a delivery I had skipped. She refunded us and stopped the order. Jenn was the one who helped me and she was awesome!

Mark B was very helpful and thoughtful today. He was also understanding of why I have to cancel

Quick, good response. New customer so I'm excited.

I asked Royce about odering several different meals at a time, and he clearly and quickly answered my questions.

Natasha was very helpful. There was a slight delay due to volume but when she came on, she was quick, polite and I could "hear" the smile in her communications. I hope all your representatives are as pleasant.

Very happy with the quick help. I wished to skip my order for next week and the customer service advisor was helpful in explaining the cut off time and was able to help me with my issue.

It was great! Royce was quick to help me with my issue and very kind.

Reg was very apologetic and quick to help when I had a quality issue with a meal (chicken and spring pea risotto was delivered missing the chicken). Reg handled the matter to my satisfaction and ensured that the quality assurance team was also informed in order to help prevent a similar problem going forward