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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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It has been a wonderful experience to be able to have food delivered that's not frozen nor do I have to cook it. It makes me feel good to know that it's healthy food it's a healthy food portion and I can get dairy soy and gluten free. I've been suffering from some health issues and feel too tired to cook often. It's a lot cheaper than going out to eat and the food is healthier more convenient
Due to various engagements, I simply don't have time to cook - especially to cook healthy food. Freshly's perfectly proportioned meals are a) tasty, b) diverse, and c) extremely easy to prepare (5 minutes from microwave to plate). If you're single or a really busy couple, I would highly recommend trying Freshly.
I've been shocked with how good the meals are. I've now tried everything on the menu and except for 1 or 2 items, I've either liked or loved each one. And the value is EXCELLENT. I'm on a 4 meal plan which comes out to $12.50 per dinner. I would spend more if I went out or ordered in. And reheating is super easy. I would highly recommend Freshly.
Hi Jeremy, thank you so much for rating us! I'm happy to hear that you're enjoying so far. Thank you for recommending us and for being a part of Freshly!
I have had an amazing experience with Freshly. The customer service has been amazing and the meals beyond exceed my expectations and are so filling and delicious! Also the packaging that they delivery in keeps your food cold and fresh for hours!
Have had 3 weeks of meals. The reviews are as varied as the menus. For example, don't advertise pork tenderloin with gravy, then send me "pulled pork" so shredded it loses all taste. I'd never use a tenderloin for pulled pork... a boston butt is better. Your peppercorn steak and Sierra chicken bowl are great. I'll give another week try before I decide about canceling the subscription.
Hi Jenny, I'm so sorry to hear that we don't have enough variety for you, but I'll be sure to pass along your feedback to our chefs. We're planning to rotate our menu again soon so definitely keep an eye out. Thank you for being part of the Freshly fam!
So far, I have enjoyed most of the meals.
The more I have them the more I think that they are practical
Hi Shelly, thank you for your rating! I'm glad to hear that our meals are a great fit for you.
The peppercorn steak & cauliflower shell pasta were excellent meals.
Hi Grace, thank you so much for rating us! I'll be sure to pass along your feedback to our chefs! Thank you for being part of the Freshly fam!
I love all the meals l've tried so far. Wish they had some fish or seafood dinners to pick from, but overall l've been pleased with my choices.
I have tried Freshly 3 times now over the years from their inception... they have not only improved and perfected recipes... but they fixed their logistical issues, which was the reason for stopping service before. So so so happy I decided to restart my subscription!
Hi Jessica, thank you so much for rating us! I'm happy to hear about your experience with our meals and that you're back and ordering again. Thank you for being part of the Freshly fam!
I just started your service and am unbelievably impressed! My sister in law, who is a very good customer of yours, gave me a link, but I must not have done something right, as she didnt get any credit. Christopher was able to look up her account and give her the credit for referring a new customer. He was very helpful and efficient!
Hi Cindy, I'm so sorry for any trouble you've experienced, but I'm glad to know that we're able to get you and your sister your respective discounts! Thank you for rating us and welcome to the Freshly fam!
Needed promo code for Freshly to start my subscription. Asked on Chat and Christopher responded quickly and friendly. Great customer service.
Hi Michelle, I'm glad we were able to help you out! Thanks for rating us!
Everything is really good. But the proteins are just chicken and sausage, with one steak dinner. Why no fish?
I'm a new client and have specific delivery need due to my employment. John P was incredibly helpful he answered all my questions and walked me through the program. Happy so far, now I just need to taste the food and see if I like it.
The food is great, affordable and healthy. It makes life with a new baby so much easier. Great customer service as well.
I have been nothing short of impressed with the quality of the food. The delivery was great as well up until my 3rd shipment. The delivery person left my package at the wrong apartment and when i called customer support the best they could do was offer my money back. I was hoping id at least be able to get a replacement started asap since i don't keep much food in the house because i thought i could rely on this service but i was told my next shipment would be in a week as scheduled.
Edit: Ref the Freshly rep that responded below. Though they did reach out and did in fact contact me in private message, it has now been a week since I've responded to it and they've not gotten back. I stick to my initial comment that the food is very good, healthy, and in general this service is all around good. I've received one delivery since the review and have no complaints about it. Still am very dissatisfied with the Freshly customer support response in regards to missed shipments though.
Hi George, I'm terribly sorry to hear about your experience with us, but I'll be reaching out to you in a private message as we're always happy to help make things right.
Great tasting food. I love it... so fresh, yummy and filling.
Hi Carlene, thank you so much for rating us. I'm happy to hear that you're loving our meals so far, and I hope you'll continue to order and enjoy! Thank you for being part of the Freshly fam!
Very quick to answer my questions and very helpful. Thank you!
Hi Austin, thank you for rating us! We're happy to answer your questions.
A lot of the dishes are delicious. I'm just wondering how good they are for me. I've noticed high amounts of sodium and carbohydrates. In addition, I believe the costs are a bit high being over $10 per dinner. I might need to cancel soon because of this.
Hi Rick, thanks for rating us! Our meals aren't designed for any specific diet, but they're created around nutrient-dense veggies, high-quality proteins, and healthy fats to make balanced meals that are both wholesome and tasty. Of course, I'll be sure to pass along your thoughts to our chefs. I understand that budgeting is important when it comes to food, and so we've created a friend referral program that can get you $20 off your next 2 orders for every friend that you refer to sign up!
I have enjoyed the meals I have chosen so far. Is there a meatless list?
Hi Michael, we don't have any plant-based options at this time, but I'm glad to hear that you're enjoying our meals so far. Thank you for rating us!
I'd like healthier options. Most of your meals have either potatoes or rice and I try to avoid both of those carbs. I was using Territory Food until I moved. I felt that their meals were much healthier than yours. Less carbs, more vegetables. I also like the two meal sizes that they offer. I also thought that their packaging was more environmentally friendly. Compared to their meals, Freshly's are on the bland side. I'll be looking for additional options available in our zip code.
Hi there, I'm so sorry to hear that we don't have enough variety for you. Our meals aren't designed for any specific diet, such as for a low-carb diet, but I'll be sure to pass along your feedback to our chefs so we can improve. We're constantly searching for other packaging materials that will have a lesser impact on our environment, but in the meantime, we recommend to follow the recycling instructions on our packaging. Thank you for your review!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your 5-star review, Christopher! I'm thrilled to hear how you've been pleased with our meals, and the overall convenience! I hope you continue to enjoy!