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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Freshly is a great company. Great food and portion size. They also have some of the best customer service people I've ever seen. Adriana was efficient and helped me with everything I needed. Highly recommend
Prompt delivery and great food! The food was the best meal prep I've had! Will order again!
Jay was very responsive and friendly. Problem was solved very quickly.
Hi Jay! Thank you so much for this fantastic review! We will be sure to let Jay know what an awesome job he did!
Usually live chats take very long but my issue was solved almost immediately. Very grateful.
Hi Anthony, thanks for taking the time to provide us with your 5-star rating! We sometimes experience high volume of chats and I really do apologize for the long wait. However, I'm really happy to hear that you've been satisfied with our customer service as we aim to provide excellent service in every contact we make with our valued customers like you.
My freshly did not come on my delivery day so i reached out to me via chat to explain the inconvenience. Christopher was nice and helpful and because of him I will be unskipping my order for next week, since we won't be able to use our meals from this week.
Hello Ashley, thanks for your 5-star rating! Providing quality customer service is our top priority so I'm really proud how Christopher did an awesome job in assisting you with your concern.
It is easier to contact Freshly via text than phone. The representative was responsive and courteous.
Thank you for the 5 stars, P. B! I'm thrilled to hear you're enjoying our text feature! I'd be happy to share your wonderful review with our team!
The chat was quick and smooth. The CSR, Mel, was helpful. Questions were answered to my satisfaction.
Thank you for taking the time to share your rating with us! We'll be sure to share your thoughts with Mel. While we're glad that your chat was quick and smooth, we plan to improve on that experience and get your 5-star rating in the future! You may reach out to us via [email protected] if you have any questions.
Christopher was very helpful and got right to answering my question. It was a relief to hear that moving to a new place will not disrupt my Freshly at my new location.
Had a personal issue which requires I go out of town for a undetermined time and needed to cancel delivery for a couple of weeks. He took care of it quickly and easily. Excellent customer service.
Hello Michael, thanks for sharing your awesome experience! I'm so glad to hear Christopher did an excellent job in assisting you with your concern.
Hi April, thank you for taking the time to review us! I'm overjoyed to hear you're enjoying our meals! I'd be happy to pass your wonderful compliments to our chefs!
Delivery on timel Food is great! I will tell all my friends and family how good this is. Food selection is excellent.
Thank you for taking the time to review us, Mariann! I'm happy to hear you'll spread the Freshly love! I hope you can continue to enjoy for weeks to come!
My weekly delivery did not arrive as scheduled on 9/12/2020. Received a delay notice that said it would arrive on 9/13/2020, but it never showed up. Sent a text to the number referenced in the Freshly chat and was promptly contacted by Leonah who after verifying my account quickly determined the status of my delivery and fulfilled my request for a full refund. Leonah was pleasant in her texts and followed up with me to see if there was anything else she could help with. Total transaction took no more than a few minutes.
Thank you for sharing this, Paula! While I'm saddened to hear there was an issue with your order, I am overjoyed to hear Leonah went above and beyond to assist you! I'd be happy to share your wonderful review with her!
I contacted via the text service and Adrianna (Adriana?) was fast to respond, fast to get everything taken care of for me, and didn't ask more than 2 questions! Very happy with her!
Chris took care of me and answered all my questions. He was very informative and courteous.
Thank you for taking the time to review us, Niels! I'm happy to hear Chris was a great help! I'd be happy to share your wonderful review with him!
She was very prompt, efficient, pleasant and helpful. Very nice interaction-just great!
Hello Diana, thank you for sharing your experience and feedback with us -- we love hearing it! We take pride in the way we communicate with our customers, so I'm thrilled to hear you've enjoyed our customer service! I'll be sure to share this awesome review with Adrianna!
Great interaction and service with chat feature. Prompt and painless
Hopefully will be returning soon
Thank you for taking the time to review us, Joe! I'm overjoyed to hear Leonah was a great help! We hope to cook for you again!
He was very helpful! He did a great job answering all my questions and he was very friendly!
Hello Mark, thank you so much for sharing your experience with us! I'm delighted to know our team was a great help for you today! I'd be happy to share this along with them!
The whole experience has been great. The food is delicious
Hi Barbara! Thank you very much for this 5-star review! We love knowing you've had a great experience with us and enjoying the meals thus far!
He was wonderful. Very knowledgeable and very polite.
Hello Joyce, thanks for the awesome review! I'm truly proud of how Christopher did a fantastic job in assisting you with your concern.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wow--thanks for sharing this stellar review, Adrian! I'm glad to hear that we've been a great fit for you and I'd be more than happy to share your feedback with our kitchen, they'll be glad to hear them. Thanks again for rating us and for being part of the Freshly fam!