FreshlyReviews 7,505

My delivery was not done on Sunday, went on the chat and CJ quickly resolved my issue by issuing a refund with no hassle. This is how customer service is done, quick and easy. Thank you.

The agent was very helpful. I did not have to wait long on the queue.

I was pleasantly surprised at the quality and taste of my first week of dinners. I can't wait to have dinner tonight with an entire new week of selections waiting in my refrigerator.

Good Customer Service. Good Chat representative. Good Customer Service. Good Chat representative

I am a new customer to Freshly and am really enjoying my new meals... so convenient, quick, and tasty! I did have some questions and was aided in my chat session by Arjen. It was a wonderful experience. All my questions were answered quickly and in a very pleasant manner. Wonderful customer service!

I needed to change my meal selection for my upcoming delivery, because some of the meals had been duplicated somehow that I didn't do on purpose. Ryan was helpful and efficient in getting them changed to the meals I wanted.

Just checking my address and was reminded it is a weekly subscription

Courteous, clear, and helpful! He looked into options for me and when he found there weren't any he canceled my order. Thanks Aljun!

Silly me! I forgot to update my order before it processed. Well, I was greeted by a wonderful helper named Aljun. Not only were they quick and polite, they updated my meal options before they shipped so my hubby won't be sad with the same order once again...

Thank you again Aljun!

You deserve 10/10 stars!

I was able to reach Ryan immediately and he helped me resolve an issue

I needed to skip my service for the week but was busy all day and completely forgot to do that. Ryan was able to do that for me even though the payment was pending. I am very grateful!

I reached out to check about a friend using a referral. Mel was great and got back to me confiming she did and that I will receive a confirmation email in 7 days. I appriciate the fast and helpful service.

Solved my problem with Alex on Chat. Now I am logged in and appreciated the help.

I was surprised and happy that live chat was available on Sunday at 7:30 am. Kenny was really helpful. Thanks

I contacted Freshly Chat about a subscription delivery that was classified by UPS as "delivered" but didn't arrive. Alex. F only had to read my message once, then proactively rectified the situation, even offering a suggestion for safer future deliveries. A+ support, thank you Alex F. And Freshly!

Cool dude, but seriously why do you make people write at least 50 characters. That right there I feel would discourage people to leave a review. Food for thought.

I missed the deadline to change my order and didn't realize it had defaulted back to 12 meals! Celine helped me to update my order to make sure I wasn't getting 3 each of the four times I had ordered previously. She was patient, helpful, and very pleasant. I am looking forward to trying several new menu items! Thank you!

I got a wrong meal and used the chat to tell Freshly. Hope was responsive and polite, and credited my account for the mistake. Quickly resolved - I'm very satisfied.