On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
We've really been enjoying the high quality, good portion sizes, and freshness of the meals. With how busy we are, it's been so helpful to have prepared (and healthy!) delicious meals ready in a few minutes. Also, customer service was helpful when I missed the deadline to change meals by a half hour which is really appreciated (Thanks Adrianna!).
Loved my freshly experience. Kenny was very prompt to help me and answered all of my questions. I will definitely be ordering in the future!
I've been using Freshly for about 2 years and last week their delivery partner failed to ship my weekly package for the first time ever. When I reached out to Freshly, Leonah was extremely friendly and helpful, reimbursed me right away, and reported the issue for further investigation. I wish more companies had such great customer service!
I had an issue with my order where one of my meals was missing and they got on top of it quickly. Customer service rep was friendly and took care of the issue quickly
Thank you very much for your honest feedback, Lin! We appreciate you trying us out!
I was so hopeful to find a "home dinner service" that was fairly priced with delicious food. While some of the menu selections have been good- I have disappointed with some selections I follow heating instructions to the second because I do not want to mess up the meals. The chicken I received several weeks back was dry and tasteless. I thought I would give Freshly another chance. Last night, my peppercorn "steak"? Was had a line full of grit/fat in it and was not chewable. Also, the potatoes were runny-soupy. I am so disappointed that I cannot rationalize the cost versus the product. So, sadly, I am deactivating my account.
Hi Nancy! Thank you for sharing your experience with us. It saddens us to hear your meal experience has not been up to par. We will be reaching out to you privately to see how we can make it a better experience for you!
When working with companies, what stands out is their customer service or lack thereof. I would highly recommend Freshly for two reasons: their products arrive timely and well packaged; and, their level of customer service has exceeded my expectations. When you use their chat feature, you are greeted by a bot that can actually provide basic information and if not resolved, can transfer you to a "human" for real time conversation to address your matter. My "human" was Mel who was fantastic and left me with a great customer experience. Freshly takes care of customers and makes it easy to skip a week or if you need to cancel, do that as well. And they welcome you back when you are ready to rejoin.
Hi Karla! Thank you for this rocking review! We really appreciate you taking the time to leave this detailed review of your fantastic customer service experience with Mel! I hope we continue to WOW yo!
I was looking to add a coupon code to my order. I spoke to Mel and she applied the coupon. She was very helpful
Thank you so much for leaving this wonderful review, Lisa! I will be sure to let Mel know what a wonderful job she did!
I had an order not show up on the delivery date. The first person I spoke to took the time to explain what may have happened but that delivery time went till 9pm. They suggested I wait till after that and if still no order then reach back out. When I still had not received the order, I reach back out and the 2nd support staff was excellent as well. They refunded the whole order and gave me a credit for my next order. Very friendly and nice staff as well.
Thank you for sharing this, Sam! Although I'm saddened to hear about your recent experience with our delivery, I'm thrilled to hear our customer service agents were able to assist you!
Your rep Hope was extremely helpful in making my Freshly experience even better than before! Helped me continue service which really makes me happy.
Thank you for sharing this, Alex! I'm excited to hear Hope was extremely helpful! I'd be happy to share your wonderful review with her! I hope you can continue to enjoy our customer service for weeks to come!
-thru chat, first was with bot then quickly switched to human when realized bot couldn't respond
-CJ was very responsive and prompt, addressing the missing delivery issue in a friendly and professional way
Thank you for taking the time to review us, Bonnie! I'm overjoyed to hear Cj was able to assist you in a friendly and professional way! I'll be sure to share your wonderful review with her!
I had lost track of time and been charged for an order in which I wasn't interested. I spoke with Toni F, who was kind, informed, and helpful. She promptly took care of a refund, and provided advice and assistance in placing my account on hold. A great customer service experience, and a prime example of what sets Freshly apart.
Thank you for the 5 stars, Thomas! I'm excited to hear such kind things about Toni! I'd be happy to share your wonderful review with her!
Quite helpful in confirming that my new order will be going to me in CALI and not to Florida where I gifted my friends some meals.
Thanks for giving us your 5-star review, Marjorie! We're very happy that DJ was able to sort everything out for you. Thank you for being part of the Freshly Fam!
Thank you for the 5-star review, Ali. Kenny has always been one of out best, we'll be sure to let him know your thoughts!
I love your chat customer service resolution. I'm still unsure why my meals never arrived and got stuck in the shipping facility for 6 days, but the chat feature was really easy, the rep was friendly and quick to resolve the issue, credit my account and give me a $10 discount towards the next order. I'll try again. Thanks, Estella
Thank you for sharing your experience with us, Estella! We're happy to know that despite the hiccup with the shipment, our team was able to provide the 5-star customer service experience that you deserve. Thank you for being with Freshly!
Mel helped me skip my deliveries at the last moment and gave me a full refund when my travel arrangements were delayed (I would've had 12 meals rot on my porch!). I appreciate freshly and everything they do so much!
I have difficulty using apps and found that meals were chosen that I didn't recognize. CJ was patient and VERY helpful in helping me find meals I did like. He replaced the meals that were previously charged and not wanted with delicious (IM confident they will be) meals. I can't wait to get them. Thank you, CJ! I love doing business with Freshly.
Thanks for sharing your experience with our team, Tina! We absolutely appreciate the 5-star review. We're sure that CJ will be happy to know that you were happy with his help. Have a great day Freshly Fam!
Fiba was fantastic in helping me get to the bottom of my delivery issue, crediting my account and helping to find an alternative solution.
Thanks for taking the time to give us your 5-star rating, Will! Thank you for being part of the Freshly Fam!
Ryan was so helpful! I forgot to log on and change my meals for the week and when I asked if it was possible to change them, he made it so easy. Now I'll have my favorite meal for next week to look forward to because he was so helpful!
Wow, Kassondra! Thanks for sharing your 5-star experience with Ryan. We're happy that he was able to provide the excellent customer service that we're known for! Feel free to share your favorite meals too!
Thanks for giving us a 5-star rating, Kyle! We appreciate your patience with us while we worked to resolve your issue. Have a great rest of your day Freshly Fam!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brian! Thank you so much for sharing your experience with us! It's great to hear that you had a very pleasant customer service experience with Leonah! I'll be sure to let her know!