FreshlyReviews 7,505

I totally forgot my delivery was yesterday and didn't unpack my box until things morning. Mel was awesome in giving me peace of mind that my meals are ok by explaining the Freshly packaging and delivery process and which let me know how long the meals are good for. She also gave me a great tip on not defrosting meals I freeze.

I just want to say you all are doing all the right things as a company and I so appreciate it.

Nhoine was very helpful and knowledgeable. She was able to help us with our discount that wasn't showing.

Freshly is extremely helpful and a good company. I live in south Florida and twelve hours in a truck makes me nervous. Thank you for crediting the order. I will order again on Sunday. You did the right thing

Every time I have chatted with customer service, they have always addressed all of my questions and resolved any issues immediately.

I just barely missed the cutoff for skipping the order for the week because I was overloaded with work. Lee was very helpful in getting my order canceled.

Leonah was very helpful in making changes to my order for me. I told her what to remove and what to add through the chat. Hopefully it will all be processed appropriately!

She was clear and fast to my questions, very exacted to try your food

You customer service representative, Reg was very helpful and professional.

I received excellent customer service from Toni F when I accidentally missed the cut off to make any adjustments to my next weeks delivery. Toni got back to me right away and was able to accommodate my request to change the meals out, thank you!

I meant to cancel my order, but it processed. Freshly was kind enough to cancel my order no questions asked!

I enjoyed my meals, they were always top quality ingredients and very tasty.

CJ was quick to fix my issue. I have enjoyed the food I ordered and I will order more. The quality of the food was way beyond my expectation.

My freshly order delivery came in. The box was delivered opened. I asked for a refund as I was disposing of the entire order. No hassle just gave my money back. Great customer service

I had not realized that i did not make my selections for my 6 meals and the system automatically assigned me 6 of the same meal. I used the chat and Lee changed my selections. Thank you so much.

Helpful courteous and quick! Was very helpful in getting my query addressed

I contacted freshly through the chat box after hours on a week night and Lee popped right into action. He was patient and informative and helped me solve my issue to my satisfaction. Thank you!

This is my first time re-ordering and I didn't do a very good job. Lee tried everything to help me out, but some things just can't be changed... but not for lack of trying on Lee's part. I'm sure I'll get this ordering thing down soon enough!

Received delivery minus the encilada power bowl, reached out to live chat, Reg did outstanding taking care of. I appreciate the service and response.

I had typos in my username and password and could not access my account. Bonhoeffer quickly reset everything. She was Excellent!