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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I needed to share an observation about one of my meals and opted for the chat option. I initially got the bot but was quickly turned over to Pheter who was very helpful. He quickly addressed my concern.
DJ was very helpful in making sure I applied my promo code correctly! Great customer service!
My meals were delivered past the stated delivery time. After speaking to a Freshly agent, Mel, I received a small credit toward a future delivery. However there seems to be a difference between the companies understanding of delivery times (by 9 pm) and what is promised to the me (by 8 pm). Regardless, the credit smoothed out the ruffled feathers.
Mel also helped me change my delivery date in the future.
Hi FS! Thank you for your honest review! I'm glad that Mel was able to assist you! I'll be reaching out to you via Private Message to see if we can be of further assistance!
Pheter helped me resolve an issue with a recent order in a polite, fast, and helpful way. I was happy with the help they offered and feel my issue was resolved in a reasonable way. They were also friendly and represented Freshly well.
Hi Nathan! Thank you for the 5-star review! I love how Pheter assisted -- polite, fast, helpful -- thank you for recognizing him! I'll make sure I pass your words along to Pheter!
Pheter was very helpful in answering the questions I had regarding a gift subscription. Great customer service!
HI Tammy! It's wonderful to hear that Pheter assisted you with your gift subscription request! I can't thank you enough for the 5-star review, and I'll make sure that Pheter is made of aware of your compliment!
My Freshly experience with customer service was excellent as per usual.
Very helpful when I forgot to update my order and needed canceled.
Thank you so much for this wonderful review, Rebecca! We're happy to hear that your concerns were taken care of from Pheter. Our mission is always to provide outstanding customer service. Thanks for being part of the Freshly fam!
Thank you so much for this review, Mary! It's so nice to hear that Christopher was very helpful and efficient with answering your questions.
CJ was very patient and helpful with me today. Thank you CJ
Hi Dennis! Thank you so much for leaving this review. We're so happy to hear you had a wonderful experience with CJ! We'll be sure to let him know.
My Freshly order was not delivered on time, so I reached out to Freshly's customer support to request a resolution of this issue and a refund. LiveChat connected me with Christopher, who was very helpful and efficient. He promptly answered all of my questions, processed the refund right away, and suggested to pass my feedback about the delivery company (AxleHire) to appropriate specialists. He also provided me with an additional in-house credit, which was greatly appreciated. This was a very pleasant experience, as I did not expect this issue to be resolved so quickly. I really enjoy Freshly, and your outstanding customer service makes me appreciate it even more! Amazing!
Hi Daria! Thank you so much for sharing your experience! We're ecstatic to hear that Christopher was able to answer all of your questions and concerns and provided compensation for your delivery issue. We strive to ensure our customers receive the best customer service experiences!
Great experience with Adrianna! She was very prompt and helpful!
We recently moved and ordered a couple of times to eat well without stress. We enjoyed the meals, kind of like eating out by having choices for all each night.
We are now settled and want to cancel. I appreciate that our Chat mate, Charm, shared how to restart when we might want to add the convenience and good food to our lives as needed
Thank you for sharing this, Karen! Although we're sad to see you go, we're grateful you gave us a try! I'm happy to hear Charm was able to assist you with canceling. We hope we can cook for you again someday!
The meals are great, well balanced and portioned.
Also the delivery is on time and they have an excellent customer service.
Thank you for sharing this, Carlos! I'm overjoyed to hear you're enjoying our service! It's always our pleasure to cook, ship, and assist!
CJ was a huge help in an issue I encountered. Fast and friendly, solved my problem. Thank you!
Thank you for reviewing us, Ian! I'm thrilled to hear Cj was able to assist you in a quick and friendly manner! I'd be happy to share your thanks with her!
Needed an order canceled after it switched to pending. CJ was able to handle the order cancellation quickly. Customer service always helps me get resolution the first time I contact them.
Thank you for the 5 stars, Mike! I'm excited to hear Cj was able to handle your order cancelation quickly! I'd be happy to share your wonderful review with her!
Great! CJ was extremely helpful and prompt with answers. They were able to solve my problem for me and also explained the system/ how I could better suit my needs.
Thank you for taking the time to review us, Emily! I'm happy to hear CJ was able to solve your issue and better explain our system! I'd be happy to share your wonderful review with her.
Alex F. Was kind, quick, and very helpful. I needed to skip this week's delivery (I had just missed the cut off time), and Alex had it taken care of within minutes. I've been a customer with Freshly for about a year, and I've always had helpful service.
Thank you for the 5 stars, Nicole! I'm excited to hear you find our customer service representatives easy to work with! It's always our pleasure to assist you.
Freshly is my first subscription food ordering service. I was hesitant to do a food ordering service, but Freshly was so easy and accommodating that I've stayed with them. The food taste good and the portions are filling. I was worried about the meals being too small and staying hungry, but it has never happened! They consistently add new meals so you don't get bored with the same meals. I have lost over 10 pounds in just a couple of weeks on this system is I choose my meals less than 500 calories. Best part no shopping for groceries, cooking and cleaning afterward. Just heat (3 min) and done!
Wow --thank you so much for sharing this, Robert! I'm thrilled to hear our service was able to pleasantly surprise you! I hope you can continue to reach your dietary goals and enjoy our meals for weeks to come!
I am moving in a few weeks and wanted to make sure my meals continued up and through the move. I talked to AJ and he was really helpful. He even went back after I thought we were done and readjusted my dates. It was quick and easy. I used live Chat and was really pleased!
Hi Bill! I'm thrilled to hear how helpful AJ was with the changes to your delivery address! I appreciate your feedback very much and thank you for the 5-star review. I'll make sure AJ is made aware of your nice compliment!
I'm trying this again as my Mother very much likes Freshly. Hopefully, the delivery will be as requested as my Mother is 93 years old and MUST have all deliveries made to her front door. Several times deliveries were left outside her gate and she was not able to bring into her house
Hi Theresa! Thank you for your stellar rating. Our intent is that our carriers always deliver to the front door, whenever possible! I do want to make sure your mother receives her meals!, and If there are ever any concerns, just reach out to us for assistance! Thank you, again!
Customer service was so helpful and fast at resolving my issue.
We will use this service again!
Hi Bob! Thank you kindly for the 5-star review! With Thanksgiving right around the corner, I'm thankful you reached out to us and we provided you helpful and quick service with your issue!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carolyn! Thank you for the stellar review! I'm thrilled that Pheter provided his usual excellent customer service to assist you and was able to address your meal issue! Thank you so much for reaching out to us with this review!