FreshlyReviews 7,505

I was trying to get some type of promo code or loyalty discount bc I am a college student and have been ordering 12 meals a week at $500 month for the last 3 months. CJ sent me a link to student beans which appeared to show a 15% discount on your "first 4 orders". When I asked CJ if this code would work since I am a current customer and not a new customer, CJ replied "You can try this code I dont know if it will work". Not exactly what I wanted to hear. Somebody in customer service should know if the code would work or not. Also, there should be a better loyalty customer program.

This was my first time using the service and saw I had a refund. I saw my order had been canceled so I used your chat to ask why. Nhonie was very prompt in explaining what happened with the delivery service and assured me that there should not be an issue with next week's delivery. I am not giving Nhomie a low rating as that service was great but as a first time user I was a little disappointed in the cancellation but do understand the circumstances

Initially I was not going to write a review but after seeing yet another misleading TV commercial featuring portions that look appetizing and nearly twice the size of what is actually delivered I just had to say something. Isn't this actually unethical if not illegal? Someone should look into this -- either the Better Business Bureau or the Dep't. Of Consumer Affairs.
I signed up with Freshly during the height of the COVID crisis here in early spring. To save myself having to go out shopping I thus went for a weekly 12-meal plan -- MISTAKE! I also did not realize that this was a subscription service. Twelve meals per week for a single person is a lot and I am not the type to consider a dinner meal as a lunch meal. It became necessary to start skipping a week or two at a time as there were just too many meals coming in. Refrigerator space became premium. Despite several attempts at ordering fewer than 12 meals I repeatedly received a notice that in order to receive a "savings" I would still need to order the full twelve. There seemed to be no option to opt out of my original delivery plan. Additionally, having tired of the mostly bland meals, I tried to switch to some of the newer suggested options. Guess what? That didn't work either. Somehow the order went through with SIX! Turkey and white bean chili bowls! Seriously?! I didn't like any of the meals well enough to order more than one per order. Speaking of the dishes themselves-- really small, inconsistently-sized portions -- most of them were bland and under-seasoned with salt substituting for any real spices. Who is back in the kitchens anyway--a pinch of this and a pinch of that... I had to add in my own spices and seasonings to make them palatable. Also, too much reliance on rice as a staple. Not good for those who are pre-/diabetic.
As positives-- great seamless delivery system. Boxes were left in my specified location. Only had two deliveries that were delayed by one day with no effect on the ice packs. Received a coupon for the next order. Thoughtful, environmentally-conscious packaging.
Finally, out of sheer frustration I cancelled my subscription.