On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
It was so easy, and got a quick response for my question. I love the fact someone actually responded me at late night after I came back from work. I didn't think someone actually would reply.
Alex F helped reroute my order and prevent it from being delivered to my old address. Very helpful!
I forgot to cancel my order for the upcoming week, and Marge was able to cancel that order and refund my credit card immediately.
Very helpful, was able to fix our issue promptly. If we have any other issues, hopefully we'll deal with her again.
Cassie was knowledgeable and able to answer my questions quickly. I appreciate her assistance.
I was re-enrolling and had some questions about which meals I might be eligible for. Celine was very helpful. She answered all my questions. Went over the guidelines to refresh my understanding of the offer. I was so happy to have someone so helpful. Celine made the experience of re-enrolling one that was easy and very pleasant. I felt sure after that call that I had made the right choice!
Hi Diane! First of all, welcome back! Second, thank you for the very kind review of Celine -- isn't she great?! I want to thank you for taking your time to review Celine, and I know she'll love your feedback! We do take customer service seriously, so I'm tickled that Celine checked all those boxes with you! Welcome back!
I started ordering from Freshly recently. I had one order so far and the meals are high in calories for the most part. I am a diabetic so I don't think it will work for me. I called and spoke to a person named Mel and he tried to tell me how to choose my meals that might work better for me. I have one more order coming then I believe i will have to cancel. They don't cater for special diets!.
Hi Johanna! You're correct in that we don't tailor our meals to a particular dietary preference or need -- instead, our meals are made with whole food ingredients and contain no unnatural preservatives or additives. I'm so glad Mel assisted you and possibly highlighted some meals that might be more diabetic-friendly! Of course, I love receiving all feedback, good or bad. Rest assured I'll forward your thoughts and feedback on the meals to our chefs and team! Thank you for your review and for sharing with us!
Wonderful. She answered all my questions about how my subscription works
Good experience with Gen. She was very helpful and made me understand everything easily!
I had to delay my order after the time period but before it started being made. So I called customer service and Marge S. Helped me. She was very nice and understanding. She took care of my order so quickly I didn't have to wait and wait ( a lot of times that is the case). I was off the phone in less than 3 mins. Total. I was really impressed to talk to an actual person and not have to go through a bunch of computer options. It was a great experience. Thank you Marge S. You are very good at your job and very nice and it is comforting to have a good experience, especially these days when everything is computerised! I am a extremely satisfied customer!
Hi Shawna! Boy, what a nice, refreshing review! I'm so happy that Marge took good care of you in your time of need. Our customer service philosophy is to always do our absolute best to assist the customer, and it certainly seems like Marge lived up to those standards with you! Trust me, I'll make sure Marge hears of your kind words, and I know she'll be most appreciative. Thank you so much and I hope you continue to enjoy the service and meals!
I reached out through Freshly chat on the app to clear up an issue with our recent meal delivery. 4 out of 6 meals we received were incorrect.
The Freshly rep, DJ, replied quickly and was very friendly and helpful. He was able to help us resolve the issue and even provided a refund. Great customer service!
The agent was super helpful and quick to help with my issue.
Omid was incredibly helpful and efficient and helped me change three of my meals a couple hour so after I missed the deadline, which was super. Great customer service! Thanks Omid!
Great customer service. I thought I had skipped a week and panicked. Omid made the process very seamless.
I'm a new customer and am thoroughly impressed with the customer service. I'm eagerly awaiting my first delivery and hope the food is as excellent as the service!
Hi Holly! Well, I can tell you we take our customer service as seriously as we do our meals, so it was so kind of you to give us a shout-out for the good service! Welcome to Freshly and I truly hope you enjoy your meals! Also, thank you so much for taking your time to review us!
I signed up with Freshly after responding to an email from Freshly with a special sign up discount. After, I noticed the discount was not there. I chatted my complaint and was quickly linked with Cassie who handled my case with speed and professional expertise! She added a promo code to my account so I could access my discount. I am a Happy customer.
Hi Kathleen! Oh no, I want to make sure you have your promo code as well! Thank you so much for letting us know of the issue, and I'm so so happy we provided you quick and professional customer service! I'm happy when you're happy, and thank you for being part of the Freshly family!
The quality of the food is pretty good for being able to prepare it so easily. The choice of starches gets a little repetitive - mashed potatoes or cauli-mash. Celine was super helpful when I missed a deadline and managed to get my order cancelled and card refunded.
Hi Michelle! Thank you for your honest review! Freshly appreciates all feedback as we understand the importance of hearing from our customers on how we can improve meals and menu! Rest assured, I'll absolutely forward your comments on the meals to our chefs! Of course, I'd be remiss if I didn't thank you for your kind words about the customer service you received from Celine. I know Celine will love hearing you were satisfied with her assistance!
Got my questions answered quickly and directly. After the discussion, I decided to subscribe
Hi Adam! We do place heavy emphasis on excellent customer service, so you made my heart warm that you received the answers to your questions quickly and directly! Of course, I'm happy to see you joined the Freshly family, and I always hope you enjoy your meals. Thank you for reaching out to us, and always remember we're here for you 24/7!
June was courteous, efficient, and friendly and resolved our problem quickly and entirely to our satisfaction. I give June an A+ for good customer service.
Hi Nancy! When I went to school, an A+ was the best, so I sincerely thank you for your kind review! Of course, I will let June know she made an impression of being courteous, friendly and efficient! Thank you for being the best part of Freshly -- being one of our Freshly family members!
We received the wrong meals. Sunny was friendly and processed our refund quickly.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer! I like when we can provide quality customer service -- quickly! I'm very pleased that you're happy with the assistance you received! Thank you for your kind review, and I hope you continue to enjoy your meals!