FreeTaxUSAReviews 289

Hi Tiara, once the IRS accepts a tax return, from any source, they are in control of the rest of the process. That includes the timing of processing and issuing of tax refunds. The IRS process can vary from year to year and tax situations vary from person to person, both of which can have an effect on the exact timing of when a tax refund is issued. The IRS expects to issue most refunds in less than 21 days, but the exact timing can vary.

Hello Laquita, do you know if your tax return has been accepted by the IRS? The easiest way to find out if your tax return was accepted is to sign in to your account. Once you are signed in click the 'Check E-File Status' link. If your tax return has been accepted by the IRS they are actively processing your refund. The timing of your refund is determined by the IRS. Due to updates in their system, changes in the tax code, and other factors your refund can be delivered at different times from year to year. If you would like to know more about your accepted tax return visit the Where's My Refund tool http://www.freetaxusa.com/wheres_my_refund.jsp. If you need assistance or have any questions please don't hesitate to contact [email protected].

Hi Grace, I would recommend signing in to your FreeTaxUSA account and clicking on the 'Check E-file Status' link. If there aren’t any additional instructions there and your tax return has been accepted by the IRS, the rest of the process is in their hands, including the timing. We’ve had customers reporting they’ve received their refunds, and other like yourself who say they are still waiting. It really just depends on how fast the IRS system can process your refund. The IRS says they expect to issue most refunds in less than 21 days, but tax situations vary and some returns take longer to process than others. The most up-to-date information about your tax return will be available from the IRS Where’s My Refund tool. http://www.freetaxusa.com/wheres_my_refund.jsp

Hi DeAngelo, I would recommend signing in to your FreeTaxUSA account and clicking on the 'Check E-file Status' link. If there aren’t any additional instructions there and your tax return has been accepted by the IRS, the rest of the process is in their hands. Including the timing of your tax refund. It really just depends on how fast the IRS system can process your refund. The IRS says they expect to issue most refunds in less than 21 days, but tax situations vary and some returns take longer to process than others.

Hi Jennifer, Once the IRS has accepted your tax return the rest of the process is in their hands, including the timing. It really just depends on how fast the IRS system can process your refund. Tax situations vary and some returns take longer to process than others. If you want to check whether or not your tax return was accepted you will need to sign in to your FreeTaxUSA account and click on the ‘Check the status of your 2015 return’ on the ‘Home’ link at the top of the screen. It will either show a message of steps you still need to take to file your return, or it will show the IRS has accepted your tax return.

Hi charlie, We can understand some of your frustration. Each year the tax code is updated, the IRS updates how they process certain tax returns, and new security measures are implemented. We try to make tax filing easy using our software. We check for issues before you send your taxes to the IRS and try to help in any way we can. If you need assistance with any of the codes you've received from the IRS our customer support representatives would be glad to help you.

"Hi John, the sale of business assets are reported on the IRS Form 4797. If you are using our software, you’ll select ‘Income’ on the menu bar, ‘Business Income’ on the drop-down menu, then follow the prompts from there.

The IRS website gives some good guidance:

“The sale of a business usually is not a sale of one asset. Instead, all the assets of the business are sold. Generally, when this occurs, each asset is treated as being sold separately for determining the treatment of gain or loss. When sold, these assets must be classified as capital assets, depreciable property used in the business, real property used in the business, or property held for sale to customers, such as inventory or stock in trade.” https://www.irs.gov/Businesses/Small-Businesses-&-Self-Employed/Sale-of-a-Business

Hi Inze, sorry for any confusion. Whenever a payment is submitted, the charge is automatically pre-authorized by the credit card company and will show as a "pending" charge on your bank account. If for some reason the credit card company or our system declines the payment, then that charge will not be fully processed and the pending charge will go away within a few business days. It's possible to have a charge rejected and then retry and have it accepted which could look like a duplicate charge for a few days. Also if you click multiple times on the Pay Now button it may look like there are duplicate charges. Only one transaction will be fully processed, the other will go away within a few business days. If you still have an extra charge showing on your statement, please contact our customer support team and we will be happy to remove it. [email protected]

In regard to the e-file system being unavailable. E-file is the recommended method for filing your return and we utilize that method whenever possible. However, for a variety of reasons, e-file isn't always available and a return may need to be printed and mailed instead. The fee you paid is for the preparation of your state tax return, whether e-filed or printed and mailed. It sounds like that could've been communicated in a better way. We are always trying to improve and your feedback is greatly appreciated.