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The company generally receives positive feedback for its easy-to-use platform and the valuable information it provides regarding credit scores and reports. Customers appreciate the informative nature of the service, which aids in understanding their financial standing. However, several concerns arise related to pricing transparency, as many users feel misled by subscription fees following initial free trials. Additionally, there are complaints about the complexity of the website and difficulties in accessing customer support. While some representatives, like Ramon, are praised for their exceptional service, the inconsistency in support experiences highlights an area for improvement.
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My experience was: EXCELLENT, FAST & EASY, beside help me how to improve my credit score, beside helped me how to know improve my credit score!
The lady to help me understand was extremely helpful. She went over and beyond to explain me what are my steos
The site was very helpful and easy to get to and not hard.
Well satisfied. I would like help to get my credit score up.
Excellent service from online chat - quick and pleasant
I don't like the idea of a free annual credit having a $1.oo charge up front with a subscription attached. As a matter of fact I and still waiting for my $1.00 to be credited back to my account.
Everything was very vague. Exactly what membership did I join and how much does it cost?
The instructions were very good but my only concern is that my VERY PERSONAL INFORMATION Should be legally protected and confidential and it cannot be illegally hacked or go into the wrong hands
It's been easy, fast, self-explanatory and in happy with my results as far as the website. I've referred my kids and friends to do the same because it's just that easy
Great it was easily accessible and definitely useful!
It went fine. My only problem is that now I am receiving all kinds of offers to "help" with my credit score. Do you sell my information?
My experience was good, but I would like to know how can I print this record?
Once I was able to prove my identity, the site worked fine.
Using this service was very Helpful in getting a true credit Score for me!

