Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Their system is not really pair.
They charge us ( freelancer) before we actually paid from client. And if client didn't paid us, they wont refund what they already charged from us ( freelancer).
They are criminals. They stole my money and tech support says its for your good! Warning criminals. Stay away!
I'm pretty sure the tests are rigged. If you get a wrong answer they ask you a similar reworded question like 5 times. Then they say you failed the test with a score of 70%. But they don't show you which questions you got wrong! They just want you to pay for the same test multiple times. I've been coding websites for ten years - by hand. I KNOW HTML! When I took the HTML test at oDesk I was in the top 10% on my first try - but their tests are free - so there is no incentive to screw you. I've got $10 bucks left in there which I can't get out because they have a $30 minimum withdrawal amount - I guess they will get it... I won't be bidding onor posting any jobs there.
Without my approval they have taken $48 from my account. They are using my credit card as if its their own. I am still fighting with them to close my account and refund the money back. They keep harassing me asking me to give drivers license.
Freelancer is the the worst website. Users Beware!
Freelancer.com is not reputable. I had a rank of 9.85 on Vworker - decent employer with great reputation. Balance transferred from Vworker on November 20,2012. Roughly 50% of the balance transfer is not accounted for by Freelancer. It's all a big game to them, not serious at all. I asked for a phone number to discuss this or someone in management to explain, nothing - the email says they don't offer phone support. Patient and precise emails sent with specific questions are also NEVER answered - clearly obfuscation is the name of the game. Complete amateurs compared to Vworker. Barrie and his team are good at attracting investment dollars, but unfortunately have taken their eye completely off the ball in regards to running this business. Steer clear if you expect Vworker quality.
The website has payment/milestone problems.
My account was never credited the amount paid by the customer, and the website (freelancer) so far is not doing a lot to correct this.
The worst is that the website is saying everywhere "Released" (as paid) but the tally is far from the amount due and I wasn't in debt with them.
If you try to contact the Help system, they are coming with a story (regarding the amounts) different from what is appearing online on your account. Even more puzzling.
I became a member of freelancers.com when my dormant rentacoder.com account was first taken over by vWorker and then freelancer.com.
As I say my account was dormant and Rentacoder does not charge a membership fee - they make their money on the commission from the deals.
Without warning freelancers.com have taken $54 as a membership fee which they say they are entitled to as I associated a PayPal account with them to make payment to a worker for a project. At not time have they advised me that a membership fee would be due with their takeover of the Rentacoder / vWorker sites.
I cannot recommend a site that has this sort of underhand practise.
They do everything possible to prevent you from getting money and taking more money from you. Their customer support is more like customer harassment. I have switched to oDesk after losing $600 to freelancer. Stay away. Bad news.
Dear, friends. Be careful. They are scam. I was robbed some times in total about 2,5k $. They take money without any reasons after some period 2-3 monthes after payments. Support is the dumbest. Only simple answers as bot. Many fake projects where they ask for take exams for money. Many customers with 0 reviews which asked for your personal emails or skype. It is a hidden staff. They ask your personal info: passport, creadit card with all digits and even security 3 digit! They are thieves. After some time they will get money from your card! They take money after you accept project, but if customer ignored pay escrow they would ignore your asking for help.
Never trust to them!
Best regards, Denis.
Just wanted to make one deposit for my first project awarded, it then proceeded to take 3 payments! Don't use this site, they will use your paypal and credit card like their own personal bank account. UNSAFE!
Dealing with freelancer.com has been an enormous hassle. From absurd limitations to unwarranted fees, freelancer.com is the absolute worst website for both employers and freelancers. Use odesk
I have made a deposite on freelancer, my paypal money is gone but my freelancer account has never been credited! They have stolen my money.
Leave this site!
Absolutely ghastly. Just don't have anything to do with them. You have been warned! Whatever you do, don't sign up with them or give them your email, they won't leave you alone and you can't unsubscribe (they ignore it when you try). Then they will keep sending you emails asking for feedback, even when you've given them feedback. Infuriating, frustrating to be treated like a number.
FRAUD!
I've been charged for 100$ just for winning a project where a client never shown, there were no any warnings or me being agree with this condition, sure they do have agreement according to which they actions are legit, but it just unfair! Also they said that they could help to resolve any issue but in fact they stay aside saying that they just introduce you to employer and they don't care what happened next, it's their's official policy:
Project fees are non-refundable whether a project is complete, incomplete, cancelled or re voked. This serves as the introduction fee for the employer and the freelancer. It is likewise for the purpose that contact details would be allowed to be given by both parties immediately. Our role as an online venue is already fulfilled when the the employer and freelancer meet, agree on and work on a project.
Note that Freelancer.com is an online venue for employers and freelancers to meet and work on a project. What will happen upon acceptance of the project is beyond our scope of support neither do we get involved in the transactions and interactions between employers and freelancers. It's our part to introduce the two parties but the project's success still lies only between the employer and freelancer.
Hi Dmitry,
This is Mandy from Freelancer.com. I'd like to know if this issue has already been resolved. If not, then I'd like to help. Please send an email to [email protected] containing your username and details about the project and if it checks out, we can issue a refund to your account. Also, please indicate that the ticket is for me so I can personally assist you with this.
I hope to hear from you soon.
Kind regards,
Mandy
Not so complicated to see that this site doesn't have any moderation. We can choose between projects handle by scammers, fake projects or stupid people who wants the moon for a few bucks.
I have an average of 7 fake projects (they are cancelled, frozen for weeks or the like) with 10 bids. That incredible.
Absolute fraud. Suspend account with money without any reasonable reason. Burglars! Never use this site!
They will try to bill you fees etc. on every transaction. Google for freelancer.com scam. Don't deposit large sums of money there, you might not get it back!
The experiences here are of 'workers'... people who have done some work, and expect to be paid. They lose their money for fraudelent reasons. Yes, their hard-earned money.
But what do you say to users who want to have some work to be done? What, when they deposit some fund, then suddenly their project get cancelled or something,,, again for some fraudulent reason. They dont even bother to tell you!
If you want your money back... damn!
Mine is a story of such a case. My freelancer.com user id is jmathew256. I happen to be a 'Standard' user - this means, I am charged 24.95 US dollar per month to have my projects executed.
After I deposit my money, and even 'complete' a project. The money is still there in my account.
Result? The freelancer I was working, who has knowledge of the confidential information of the project (as with any project) is now threatening me to publish them if I do not release the funds.
I find, all of a sudden my account is 'limited' - and unable to transfer or withdraw my funds.
You guys can test it yourself:
1. Open a freelancer.com account
2. Deposit some money
3. Try withdrawing back.
Just try, and you'll come across tons of reasons why you cannot have your money back.
Now I know the kind of scam they are working on.
This site takes money from job seekers as a subscription and also has audacity to take fees per job.
In less than 1 month on two occassions they have taken fees for jobs that do not exist and on one occassion they simply look the other way and make excuses and transfer funds out of my account to places unknown.
They cannot explain their invoicing or charging system and when i was told of a refund recently for one of 7 odd charges, i asked for a credit note to show what a refund was for,
I was appaled when after 1 hour of chat the operative did not know what a credit note was and could not understand that if freelancer can raise an invoice for $15 and take money from my bank account or paypal and the invoice is found to be bogus either for a non existent job or some system glitch which happens often on their system then the remedy is to raise a credit note for the equivalent amount and refund the amount and the credit note should read taht it is credit note ******* for a reversal of xyz fee of $15 against invoive ******* of whatever date and this is the right way, any other way is tantamount to shady accounting and loopholes for theft.
I am also well informed that others use the site to sweep unsuspecting prospectors into pyramid job schemes, or job owners into paypal scams and much more.
Its a bizaare thing and the only reason I am staying on freelancer is because i believe that by the smallest of follies doth a giant fall and i have become rather determined to take them to the cleaners.
Its the only way they will learn that job hunting is not a brownie point scheme where you rob folk that are seeking work for any reason and expect them to work like slaves under any circumstance and fiddle accounts in exceedingly vast ways.
I have used people per hour for years., i have never once been charged a penny by them... same with guru and many others.
A massive lesson needs to be taught to these folk and I welcome anyone who has been scammed financially on this site to contact me for their details to be added to my shortlist.
England has a launderette, its called the county court.
What a horrid way to treat people.
I was posting a project, which was supposed to be a free activity on this site. However, in the review process for the project a $199 fee was added to the posting of the project. When I rejected the fee and tried to repost the project without the fee multiple times, this was not allowed. When I looked at the statement for the fee, which I did not have enough money deposited on the site to pay, it said that I would have to deposit on the next page if I wanted to post the project. I was given the impression that if I clicked through, I could change the project settings and then I wouldn't have to pay the fee. Instead, the money was taken out of my account.
Username- thoughtspeech
Project ID- *******
Edit- my account has been suspended because I suspended the UNAUTHORIZED Paypal payment. Freelancer wouldn't offer any hope of giving me back the $199, and it won't even let me get away with the $9 that Paypal was responsible for! In addition, they are forbidding me from taking any additional money that has been released to their site by my other employers.
Hi Cathy,
I'm Mandy from Freelancer.com. I have sent you an email regarding this concern. You may check ticket ULR-967-62289.
Thanks,
Mandy.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Eugeney,
This is Mandy from Freelancer.com. It appears that you had some issues with the funds in your account. We would like to look into this and help you if possible.
Please send an email to [email protected] with your username and the details of your concern. Also, please indicate that the ticket is for me so I can personally assist you with this.
Thanks,
Mandy