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Freelancer

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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This place is degrading for any artist. No respect for hard work. Fees EVERYWHERE. I spend more on ACCIDENT than I make from high quality logos! How is that okay? Plus when you make any money they pinch out more and more of your earnings.

Date of experience: October 8, 2013
Jielyn L. Freelancer Rep
over a year old

Hello Lzzy, Marcus from Freelancer.com here. I perfectly understand why you're appalled with our fees. Please allow me to look into your account and check what are the fees charged to you. Send me an email to [email protected] so that I can investigate if those fees were fairly charged to your account. Thank you and I really hope to hear from you soon.

GB
1 review
0 helpful votes
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Pathetically slow website. Not to mention, it is a complete rip off. They just take money in every little press. So easy to lose money when even browsing this site! Stay away like the plague. Plenty of safer sites out there to get freelancers... One is PPH who will take the money they say they will. Not just charge you extra and fees on top of fees!

Date of experience: October 7, 2013
Jielyn L. Freelancer Rep
over a year old

Hi there Oasis, we appreciate your feedback regarding our site interface and functionalities. Thank you for bringing this to our attention. Be assured that we are continuously striving to improve our Customer Experience, and every feedback provided is highly regarded. I would love to hear more about what you experienced so we can create a better Customer Experience moving forward. Shoot me an email to [email protected] along with your username. I hope to hear from you.

Alabama
1 review
0 helpful votes
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I am fairly new to this website and am already considering never using it again. I have used the website a few times with success but have twice had problems with the freelancers I have hired off the website. This last one though just did it for me. I need some SEO work done on my website. Instead of opening a project for bidding, I looked around for a freelancers by checking their feedback. I finally decided on one and contacted them ( seoleader1). According to their feedback, everyone raves about how they got good work done and how easy it was to work with this freelancer. He accepted the project right away after agreeing on the terms. He then told me that I need to release a milestone (pay him) before he even starts the job because everybody else that he as worked for had always done it. I was hesitant but finally said fine and went ahead and did it. Little did I know that as soon as you release a milestone, the project is marked as completed. I was concerned but he reassured me that I can trust him to get the work done and his feedback is proof. He then asked me to leave him feedback, that after a project is completed, I only have 5 days to leave feedback, that if we left good feedback for each other, we both would benefit with good reviews on our accounts. That is when i really started getting concerned and said absolutely no way I would leave feedback. I asked when he would be done and he said it would take 3wks. Just before 3wks was up, I contacted the guy to ask how my project was going and he told me that everything was ok and on schedule. A few days after the three week deadline, I contacted him again, he didn't respond for a couple days until after I threatened to contact freelancer. To cut it short. I contacted freelancer to try and get a resolution and all they told me was that its my fault that I released the milestone and there was nothing they could do. Even with evidence that this guy is a scam. Not sure what I will do to get my refund, I guess I am out $80. Be aware of this freelancer if you use that freelancer.com ( seoleader1). Total scam.

Date of experience: October 6, 2013
Jielyn L. Freelancer Rep
over a year old

Hello Morris, I can imagine how you've felt when you have not gotten any word from the freelancer you've hired; and I'd probably feel the same way as you did. My name is Marcus, I'm from Freelancer.com and I'm here to assist you. Send me an email to [email protected] along with your username and project ID so that I can conduct a thorough review of what has happened with your transaction with seoleader1. Thank you and I really hope to hear from you soon.

District of Columbia
3 reviews
2 helpful votes
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Stay away
October 6, 2013

Stay away. It is terrible as an employee. The first research job I took went fine.The client was satisfied with my work, and paid me. The second one... is still on going and the woman has been stalling for over a month in paying. I didn't get the milestone from her, and the site basically told me to keep emailing her and be patient. They charged me $16 dollars when I took the job, and despite numerous complaints to them, they have only emailed her, and told me to be patient. I finally received a response from her a week ago that she had not looked at my work, and would get back to me that night. She did not.
Freelancer is a scam. They have not offered to refund my fee, and she is still operating on the site. There is no move to suspend her, or penalize her and what seems to be others who use the name in her account. I informed the site of this and got no response. She has several good reviews, but some refer to her as a male, and use a couple of different names than the one given me.

Date of experience: October 6, 2013
Jielyn L. Freelancer Rep
over a year old

Hi Stephanie, my name is Marcus and I'm from Freelancer.com. I regret to hear about the experience you had with your second employer. I understand how frustrating it can be, waiting for the employer's payment. I wish to look into this and review what has happened to the project. Please send me an email with your username to [email protected]. Also, please include the username of your employer so I can further review your complaint. Thank you and I hope to hear from you soon.

Georgia
1 review
0 helpful votes
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This website is terrible! I tried to cancel my membership after I realized what all these other reviews are saying is true, and they all but refused to cancel my account! I'm still going back and forth with one of their customer support people, and it's been three days since I asked them to cancel it! They are so desperate to keep people, they will resort to anything to keep from canceling your membership. STAY AWAY!

Date of experience: October 5, 2013
Jielyn L. Freelancer Rep
over a year old

Hello Kal, I can only imagine how frustrating that must be. Thank you for bringing this to our attention and be assured that we are working towards improving our Customer Experience. What you just had is something that we really need to revisit, so as to prevent things like this from happening again in the future. Please send an email to [email protected] so I can check if your account closure request has already been processed. I will wait for your email, Kal.

Ireland
2 reviews
0 helpful votes
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I had an account, I built up a 5 star reputation, then my account was limited and while limited, someone posted two jobs with "urgent" payment pretending it was me. The fee for the 2 works was deducted. From 360$ I was left straight away with 70$, and even that I couldn't withdraw as my account was suspended after me not giving the sensitive infos they required. I wrote them an email, but they responded that I must send them the infos to reactivate my account and only then they will investigate. I definitely would NOT recommend the site. If they were fair players, they could do a fortune by being honest only. The site is navigable and responsive, the best freelancer site I've ever met, but the staff is greedy and that will lead to tragic consequences for them I think. Forums like this one will be read by freelancers and Clients as well, it's only matter of time... but by hen, some people would become millionaire by fraud.

Date of experience: October 5, 2013
Jielyn L. Freelancer Rep
over a year old

Hi there Ibolya, Marcus from Freelancer.com here. I understand the inconvenience you had when your account was suspended. Thank you for sharing your Customer Service experience. Be assured that we are continuously striving to improve our Customer Experience, and every feedback provided is highly regarded. I would like to help you out by reviewing the status of your suspension and assist you in completing the verification process. Shoot me an email to [email protected] with your username and let me look into your account. Thank you and I hope to hear from you soon.

India
1 review
1 helpful vote
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This was one of the best sites till few years back. But now they are too much scam there. These people deduct amount from the freelancers as soon as a project has been awarded regardless of whether the buyer is paying money or not. Using this, these people encourages a lot of people to post scam / fake projects in their site so that at any cost these people get money.

One guy has posted a project and awarded me and once I accepted it these people deducted their 10% commission. After a couple of hours that guy cancelled the project without any reason and while asking he said "he dont want the work". As there is no escrow, he just simply flew away without paying me. While reported this to freelancer, they said they are just introduced buyers and providers and they cannot do anything. After few hours that guy has posted incomplete report too.

Unlike other freelancer sites these people are real cheaters by themselves.

Site is 95% fake projects only!

Date of experience: October 5, 2013
Jielyn L. Freelancer Rep
over a year old

Hello Krish, my name is Marcus and I'm from Freelancer.com. I regret to hear about the experience you had with your employers. We appreciate your feedback regarding our fees and the project posted on the site. Would you be able to get back to me with your username and the project ID so that I can take a look at your account and see if we can initiate a refund? Please send an email to [email protected]. I'd be looking forward for your email.

Pakistan
1 review
0 helpful votes
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Recently Joined this website, Completed two projects and guess what Freelancer.com Charged me $15 for the first project and $5 for the second without any prior notification or confirmation. They charged me from my Paypal automatically! So I paid before i start earning anything:-X. What a great website which Charge a Worker who is here to Earn money :). . Surely they are great at getting money from every user who use their service. 5 Stars for them and 1 Star for me / Freelancer who is using their service.

1) No Live Chat Support
2) Really unprofessional way to get money from a worker / freelancer on each won bid.
3)

Date of experience: October 4, 2013
Jielyn L. Freelancer Rep
over a year old

Hi M A., this is Marcus from Freelancer.com and I'm here to help with the issue you had experienced. I can see that you have issues with the project fee that was deducted from your account and I can feel how disappointing it is to be charged automatically without your awareness. Our Support Desk is available 24/7 and we have Live Chat Support. To visit our Support Desk, go to this link: http://support.freelancer.com/

Please allow me to turn your bad experience around by assisting you with this case moving forward. Send me an email to [email protected] so that I can personally look into your problem. I look forward hearing from you.

North Carolina
1 review
1 helpful vote
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Lost $485.00 at the Freelancer.com site. I advise anyone seeking a freelancer to stay far away from this scam operation.

Date of experience: October 3, 2013
Jielyn L. Freelancer Rep
over a year old

Hi there John, Marcus from Freelancer.com here. I can see that you're upset and I would like to know more about your bad experience with our website so I can do something to fix your issue. You may send me an email to [email protected] with your username and project ID so I can further review what happened to your $485 USD funds. Thank you and I hope to hear from you soon.

Missouri
1 review
4 helpful votes
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I don't really think anything about Freelancer is a scam. I have used them to complete many projects online successfully. I originally came from vWorker, and while the Freelancer site looks way nicer then the old vWorker site the functionality from Freelancer is terrible. VWorker required all communication was kept in the site (in case of arbitration), and all of the tools of the site were provided at no additional charge. That being said, other then paying the agreed cost of the project to the programmer, all back-end costs we the programmers responsibility. In my opinion this improved the quality and reliability of the programmer since they had to bear that burden.

Like I said, I use Freelancer daily, successfully. I miss vWorker very much and you do need to spend more time to find a quality resource on Freelancer - but it works.

Date of experience: October 3, 2013
Australia
1 review
1 helpful vote
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Seriously the scammiest website i have ever tried. The freelancers that approached me where a plethora of "google how to do it and steal stock images" individuals. Which is fine, i guess. But when i went to withdraw my deposit after 2 weeks of really weird interactions and not being happy at all i found out that not only do you have to "negotiate" with the freelancers about how much money they get from the agreed terms (all got 0 - sorry jerks) which can take upto 4 days, I also found that you need to wait 3 weeks to get your money back?! What the hell!
What is the problem with them refunding your credit card? They are pooling money and using funds for something else, there is no WAY it takes 3 weeks for a withdrawal.
Someone should make a site like this, without all the scam and stupid waiting. Its the reason why real freelancers and employers aren't working for it.

Date of experience: October 2, 2013
Jielyn L. Freelancer Rep
over a year old

Hello Zach, I regret to hear about the experience you had with your freelancers. My name is Marcus and I'm from Freelancer.com. I want to look into your account to identify what happened to your deposited funds and see what we can do to resolve this issue for you. Send me an email to [email protected] and I will make sure this gets resolved. I shall await your email.

Indiana
1 review
0 helpful votes
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I tried this site for about 2 weeks. I only tried out doing graphic design contest. A majority of the designers there are unprofessional and unimaginative. Most designers at freelancer.com copy others work, steel images of the internet, use stock clip art, and can not come up with original ideas. For example, if you ask for a logo for a real estate company expect to see the same image of the same house from 100 different people. And designing for someone is a guessing game. You will hardly ever get any feedback on your designs. And most clients give very vague statement about what they want.

Date of experience: September 30, 2013
Jielyn L. Freelancer Rep
over a year old

Hi there Marcus, I understand your frustration with your experience with the contest you have posted. We have a dedicated team who review reported copyrighted entries. We would like to assure you that Freelancer.com is constantly improving its site services and support to serve you better. What you have posted here will not go unnoticed. I wish to further assist you with your concern and turn your bad experience into a good one. Please send an email to [email protected] containing your username. I look forward hearing from you.

Sincerely,
Marcus C.

Germany
1 review
3 helpful votes
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This Website lures you in by claiming everything is free, but one or two wrong clicks and violá - you just spent 10$ on some language test.

I actually complained about this and they were nice enough to refund the Money to my Freelancer account. Since withdrawal is only Possible with 40$ or more, I deposited another 30$. However they refused to pay out 40$ and instead paid only the 30$ while also just removing the remaining 10$ from my account.

Like, I know it's "just 10$" but seriously now - where's my Money?

UPDATE Oct 3rd, 2013: Apparently, the wording in the automated e-mails I received was just a Little misleading. What they tried to tell me is that the 30$ were refunded to PayPal but the 10$ were refunded to my credit Card where they came from. This seems to be some technical Limitation.

Bottom line, I'd say this site is OK as Long as you're really careful about where you click. In my opinion, the big downside of this (and similar) Website is that there are many developers and companies from India who offer extremely low Prices and are hard to undercut. But this may also depend on which Kind of work you're looking for (I was looking for PHP related projects).

Date of experience: September 30, 2013
Jielyn L. Freelancer Rep
over a year old

Hi M I, I can see that you're upset and I would like to know more about the billing issues you had. Please send an email to [email protected] containing your username. I would like to check what are the charges on your account and see what we can do to resolve the issue on your remaining $10 USD funds. I'll look into this for you right away. I hope to hear from you.

KR
1 review
1 helpful vote
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I with i had known these reviews before I registered with Freelancer.com! That would have saved me much trouble, and I could have found a site that actually offered som service! I registered to ave some work done, easily found someone to do, that part went all well. But once I paid the freelancer, my account was suspended! I wrote dusins of email asking why, but no one bothered to tell me. I was requested to first send in very sensitive information, only then would they tell me what crime I had committed! Finally succumbing to this, my account was reopened - only to be suspended again the next day, again with no explanation.

All I can say is DO NOT USE THIS SITE!

Date of experience: September 29, 2013
Jielyn L. Freelancer Rep
over a year old

Hello Anne, my name is Marcus and I'm from Freelancer.com. I can understand that must make you feel upset, been suspended again a day after the account suspension has been lifted. Would you be able to get back to me with your username so that I can take a look at your account and see what has happened? Please send an email to [email protected] so that I can check the progress of your account suspension. I look forward hearing from you.

GB
1 review
6 helpful votes
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Totally scammed me this website by taking money out of my account without asking me for no reason when i final got the charges reversed i did get a sorry just attitude like it was my fault they fraud me then when i asked for address to write a complaint into they wouldn't give me it. Took 16 emails to get it.

Date of experience: September 29, 2013
Jielyn L. Freelancer Rep
over a year old

Hi there Wayne, Marcus from Freelancer.com here. It's perfectly understandable that you're very upset about your Customer Support experience. We appreciate your feedback and please be assured that we are working on improving our processes to ensure all charges are clear and users moving forward don't experience what you have described. I would like to further look into this to make sure that all of your issues are properly addressed. Send me an email to [email protected] with your username. I hope to hear from you.

Oklahoma
1 review
12 helpful votes
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I signed up as a freelancer on their "Totally FREE" package and then was charged $31.01 without my authorization. I consider this to be fraud and theft.

Date of experience: September 29, 2013
Jielyn L. Freelancer Rep
over a year old

Hi Stephen, my name is Marcus and I'm from Freelancer.com. I can feel how disappointing it is to be charged automatically without your awareness. Would you be able to get back to me with your username so that I can take a look at your account and see if we can initiate a refund? Please send an email to [email protected]. I will wait for your email.

Yemen
2 reviews
8 helpful votes
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Worst experience is that they have not authentic payment gateway. Client upload payment in freelancer.com via paypal or credit card. Client released payment after getting work but after sometime client reversed the payment via paypal or credicard. Even these payments are done from freelancer.com account. Then freelancer.com should take responsibility for payment. Client reversed my $300 from freelancer.com. freelancer.com staffed deducted these $300 from my account and told me we don't take responsibility. If they don't take responsibility then why they charge project fee or gold membership cost $49. All other things are okay but too risky too work here.

Date of experience: September 28, 2013
Jielyn L. Freelancer Rep
over a year old

Hi there James, Marcus from Freelancer.com here. I'd like to thank you for your feedback regarding our Payment System. We are continously striving to improve our services and every feedback provided is highly regarded. It shows that you had an issue with the payments you've received. Send me your username and project ID so I can further review the issue. You can reach me through an email to [email protected]. I look forward hearing from you.

India
1 review
0 helpful votes
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Why do they limit the account when you have money in the account? Why don't they limit the account when you have no money? They would ask you for various documents including passport, pan card etc, address proof etc, and also a clear photo of you holding the id card. Then they would reject your submissions without explaining the reason. They are expecting that id card texts should be visible... Bull$#*!! They are only scamming people.

Date of experience: September 28, 2013
Jielyn L. Freelancer Rep
over a year old

Hello Shail, this is Marcus from Freelancer.com. We appreciate your feedback and suggestion regarding our Verification Process. We have implemented this as a part of our security measures, to ensure a safe environment for our users to do business. I would like to hear more about your thoughts regarding this and assist you with the verification of your account. Shoot me an email to [email protected] with your username and I'd be looking into your account.

Texas
1 review
0 helpful votes
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They nickel and dime you for everything. Often you will pay more to them for gaining access to a freelancer than you pay the person doing the work. They bought out Vworker, but are nothing like them. I had over 400 jobs done on Vworker and was happy with the majority of them, but on freelancer I have very few successful jobs and they just seem to attract the most poorly talented artist and programmers. It is a struggle to get your work done. What is all these stupid points for every move you make - It is like some child's game you are playing instead of trying to get some real work done by professionals. Horrible place to find workers.

Date of experience: September 27, 2013
Jielyn L. Freelancer Rep
over a year old

Hi there James, my name is Marcus and I'm here to help with the issue you've experienced. I'd just like to ask for a little further information so I can further assist you with your issues. Send me an email to [email protected] along with your username and project ID so that I can conduct a thorough review of what has happened with your project.

AG
1 review
3 helpful votes
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I got scammed two times badly in Freelancers. I paid and got nothing delivered. Leave your hands of this side!

Date of experience: September 26, 2013
Jielyn L. Freelancer Rep
over a year old

I can understand that must make you feel upset, Mix. My name is Marcus and I'm from Freelancer.com. Please send me your username and project ID for me to check what we can do to resolve this issue. You can contact me through [email protected]. I hope to hear from you.