Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
2 reviews
8 helpful votes
Follow Zulfiqar A.
Unfollow Zulfiqar A.
Share Review
Report Review

You want to use the worlds greatest scamming site, use this site then. Here are the ways they scam their users;

1: They post the fake projects, which when accepted on award to anyone, they charge the 10% of the amount of project and then project poster disappears, as they have hired the people to post the projects for them.

2: If a project is posted, accepted and then done but it completes on the less payment than the agreed amount, then freelancer.com don't care, they will charge you for the payment agreed upfront, however, if the project exceeds the payment agreed, then they will surely care and charges you more for the exceeding payments.

3: The most dangerous way they have starting using is, they post the projects where users are asked to pay a commission/extra payment for the payment transfered to skrill accounts, for such project, poster says he will send you the payment upfront on freelancer.com, and it really happens, When it is done and users then transfers the payment to the posting person's skrill, they will reverse the payment payed to you and so your money will lost what was payed to skrill. They themselves are doing all this, As every thing is in their hands and they can transfer the funds back, so this is why they will pay you upfront and on the next day they will reverse their payment and you will loose your payment.

For such cases, if you will only receive and don't pay to the poster's skrill, even then they will earn, how?... As when you will accept the project, they will charge you 10% upfront, user will pay you and on the next day they will reverse that payment, but will never reverse the transaction on which they have charged you!

So, i would say them worlds greatest scammers and i plan to create a site where i will show the world about their scamming techniques with proofs and pictures.

I have been scammed by them in all the ways described above, so if any one have any doubts, please contact me. Here is my email; mzulfiqar32 at hotmail dot com.

If you want to join the freelancing world, Join Elance, odesk. Peopleperhour etc and that are good sites.

Date of experience: January 21, 2015
GB
1 review
4 helpful votes
Follow Walter C.
Unfollow Walter C.
Share Review
Report Review

I paid £277 for the alleged services of a company promising me leads for my business - not a $#*!y bird. Tried to contact the company but they had their account closed. I then put in a complaint, and their reply was that it was my own fault for paying the sum upfront. Nothing from them since then. I have been well and truly done over. Nought out of ten.

Date of experience: January 20, 2015
Jielyn L. Freelancer Rep
over a year old

Hi Walter, this is Lara from Freelancer.com. I regret to learn about your experience with your freelancer. I know how frustrating it is to not get your money's worth. Please know that we are here to help you with your concern.

Having said this, I have sent you an email. Here is the ticket ID for reference: KQX-953-16697. Should you have queries or concerns, do not hesitate to respond to the ticket. Looking forward to hear from you.

Malaysia
1 review
4 helpful votes
Follow Lee S.
Unfollow Lee S.
Share Review
Report Review

No need to look this website. Not user friendly. Exam need to pay. Bid need to pay. If you hv money better go to casino. The long time you go in the lose result in priority!

Date of experience: January 20, 2015
Jielyn L. Freelancer Rep
over a year old

Hello, Lee. My name is Lara from Freelancer.com. Are you new to the site? Let me help you in browsing thru the site and explain to you the fees and charges. You may send me an email at [email protected]. Hope to hear from you soon.

South Africa
2 reviews
1 helpful vote
Follow Bertrand M.
Unfollow Bertrand M.
Share Review
Report Review

Freelancer blocked my account for identification verification, upon contatcing them via resolution center, they advise me to contact my employer Lual to solve the problem,
I did contact lual and we reach an agreement i then inform freelancer about that via resolution center.
But they ask me to tell the employer to send them an emial or update the tickect to inform them that the probelm have been resolve,
Upon informing the employer about that, he ask me to send an email to freelancer support and cc him to inform them that we have reach an agreement
I then went to freelancer resolution center to ask them if i could send and email and cc the employer they refuse they still insit that the emplyer himself should send them either an email or update the tickect.
I have inform the employer about that and he has been ignoring my email
I have a lot of project in progress and now i am unable to communicate with my client because of the fact that my account have been limited, that is really unfair, i want freelance to contact employer immedialty because i cant keep on waiting, i have project in progress with overdue deadline because of this.
Can freelancer do something urgently about this? I cant wait until when the employer feel like sending the email this is unfair to me and my other client waiting for deliverable

Date of experience: January 19, 2015
Jielyn L. Freelancer Rep
over a year old

Hi, Bertrand. I am glad that the issue has already been resolved. Do not hesitate to let us know if you need further assistance. Cheers!

India
1 review
1 helpful vote
Follow keep t.
Unfollow keep t.
Share Review
Report Review

I would like to give this website 0 ratings but unfortunately there is no option to do.

They deserve $#*!. My freelancer account got closed by the team of freelancer they said they can do anything with my profile, what the foolish reason they did.

Please read:--

"We may close, suspend or limit your access to your Account without reason. "

Someone tell me if there any way to write a complaint against them? I know i am not single person who got same thing by them. Here is list of users

They always eaten money thats it,

Date of experience: January 19, 2015
Germany
1 review
1 helpful vote
Follow Hanna A.
Unfollow Hanna A.
Share Review
Report Review

Freelancer does nothing for its users, on the contrary, it seems to be a scam after the next, and after three years I can definitely say: STAY AWAY. It's not just about the money they take in the shape of ridiculous fees (like the exams that promise to boost your sales and look like they were written by a 5 year old), it's how little they care about those feeding their mouths. 90% of the projects are FAKE, everywhere you see people trying to leave contact details (those are projects that you spend credits on, and then they all die in silence because people prefer to leave the site first)... the list would go on and on. I am not just disappointed, I am angry and hurt by how much time I spent trying to make this work as part of my income, and how little I got in return. I left the site last week, moved to PeoplePerHour, and the difference is already abysmal. Freelancer is based on fake projects and cheap contests that hurt the industry. If they cared about their users, they could have a fantastic site. Instead, they scam everyone they can because they know people using the site are in need. Pathetic and unethical.

Date of experience: January 18, 2015
Pakistan
1 review
1 helpful vote
Follow wali k.
Unfollow wali k.
Share Review
Report Review

About this site i have a lot to say. But at the moment few words would suffice and i will write about the site in detail of my experience next time. This is the worst ever outsourcing site i have ever visited, i mean it is almost a scam. I have seen and noticed numerous methods of scamming on this site, and i intend to write in detail about them later.The scammers, in disguise of employers and freelancers use those methods to robe the people. For new freelancers the site is "HELL". Besides the frauds and scams, the freelancer will always be awarded the projects on the bases of racial profiling, gender and ethnicity.
Due to lack of responsibility of the administration and lack of a reliable service structure the site is merely the conglomerate of insane bids and prices activity.
For example this man from the USA holding a contest he asked the freelancers to render 25 stills by the rate of 1$. This is simply impossible by any means.
So new freelancer get away from this site. Because this site is poisonous to your skills and ambitions.

Date of experience: January 18, 2015
Australia
3 reviews
5 helpful votes
Follow JOHN K.
Unfollow JOHN K.
Share Review
Report Review

I have already posted a review about "Freelancer"... I found there system to be ridiculous. How possibly could they allow a Pakistani photographer in Pakistan tender for a 1to 2 hour shoot in Melbourne?
I mentioned how difficult it is to leave this deceptive site, without cross examination.
Sitejabber has just told me how helpful my review was, what a good reaction... yet when I look at the "Freelancer" site, 1000's of 5 star short testimonials!... but then I look at how many 5 stars on consecutive days, especially September 2018!
WOW... talk about "Fake News"! Does anyone actually check the origin of some of this rubbish?

Date of experience: January 11, 2015
Jielyn L. Freelancer Rep
over a year old

Hi John, this is Lara from Freelancer.com. You may always use the Private Message Board to discuss and negotiate with the other party. This is important to make sure that both parties are on the same page before starting with the project -- especially on the requirement and payment aspects.

As for the email notifications, I have disabled them for you. If you need further assistance, feel free to email at [email protected]. Thank you.

Canada
1 review
4 helpful votes
Follow Jeff V.
Unfollow Jeff V.
Share Review
Report Review

I just became a new user to this site and was lucky enough to score a job on my first day for 550$ USD. Freelancer made me owe them 55$ USD which is fine to get a percentage of the business.

Problem is when you do the job and the client decides to takes off on the project entirely before paying or even viewing your work, Freelancer.com still wants there money.
I suggest staying far away from this Indian bot flooded marketplace and take your chances with craigslist or whatever local classifieds website that's in your area.

Date of experience: January 10, 2015
Jielyn L. Freelancer Rep
over a year old

Hi, Jeff. My name is Lara and I'm from Freelancer.com. Please refer to your ticket (ID: SNI-241-35282) for updates. If you need further assistance, feel free to let me know.

Ohio
1 review
4 helpful votes
Follow Keiln K.
Unfollow Keiln K.
Share Review
Report Review

It is a good site in general. The only annoying part are the hordes of Subcontinent freelancers that bid on everything left right and centre. You end up wasting time sifting through hundreds of irrelevant bids. Some of them hire PAs to bid on their behalf (24/7 on site) so I see people bidding on my projects who have no English skills, have no relevant experience. If you end up discussing your project with the PA they drop off, or just respond with "Yes", "No Problem"

Once you find a good freelancer though it might be worth it.

Date of experience: January 7, 2015
Croatia
3 reviews
8 helpful votes
Follow domo s.
Unfollow domo s.
Share Review
Report Review

If i could i would give 0 ratings, I saw earlier post by guy saying "RUN AWAY"
Thats true, site is full of indian-bangladesh scammers, you pay get nothing in return,
Freelancer support doesnt do a thing about it, they just take money.

One advice: RUN AWAY!

Date of experience: January 5, 2015
Jielyn L. Freelancer Rep
over a year old

Hello, domo s., this is Lara from Freelancer.com. Kindly send me an email at [email protected] with the project ID/s in concern so I can check. I will be waiting for your email. Thank you.

Kenya
1 review
7 helpful votes
Follow Jane D.
Unfollow Jane D.
Share Review
Report Review

I've been on the site for many years and sadly their services are going downhill. They seem more interested in making money than on providing a good user experience. They seem more keen on attracting new members with an increasingly flashy interface, rather than retaining loyal members who have been with them from the very beginning.

I would not recommend this site to my worst enemy. I am already looking at other alternative Freelancing sites to sign up on.

Date of experience: January 4, 2015
Canada
1 review
8 helpful votes
Follow michael y.
Unfollow michael y.
Share Review
Report Review

Avoid this site at all costs. I hired a freelancer who said they were scammed by not receiving money up front, so now they always ask for pre - payment. Turns out they're the scammer, no work done, and the company does not protect its customers at all.

RUN AWAY!

Date of experience: January 4, 2015
Jielyn L. Freelancer Rep
over a year old

Hi Michael, Marcus of Freelancer.com here. I can see on your ticket (ID: JXC-983-92255) that my colleagues already contacted your freelancer about this. Did the freelancer contacted you already? If not, please update your ticket and provide the evidence requested. Once received, one of our Tier-2 representatives will further assist you in resolving this matter. We will wait for your update, Michael. Thank you.

New Zealand
1 review
5 helpful votes
Follow Mike M.
Unfollow Mike M.
Share Review
Report Review

I successfully bid on work and carried it out to the project owners satisfaction which I was promptly for. I withdrew the funds and thought nothing more of it.
A couple of days after the money got to my Paypal account I logged in to Freelancer, only to find that I had a negative balance!
It turns out that a payment made to the project manager had been reversed by Freelancer. As the payment had been used to pay me, the payment to me was also reversed, putting my account into overdraft by about USD250.
Freelancer suspend any account that is in negative, if I want to use my Freelancer account now I have to pay them around USD250 so they will lift the suspension.

I have tried more than once to appeal to their common sense, but they only see the dollar signs.

Date of experience: December 29, 2014
Jielyn L. Freelancer Rep
over a year old

Hello there, Mike. It is sad to hear about what has happened to the payments from one of your employers. Upon checking, it shows that my colleagues have already provided you a detailed explanation about what has happened to the funds and offered you solutions to settle this issue. Feel free to update your ticket ID: SZK-546-78409 if you wish to proceed with the proposal. Thank you, Mike.

Connecticut
1 review
5 helpful votes
Follow nutmeg h.
Unfollow nutmeg h.
Share Review
Report Review

Would give it a 0 star
December 26, 2014

Would give it a 0 star. DO NOT SIGN UP. Its a very good concept, just ran by money grabbers. Scam artist. Charged me 10$ to close and delete 2 listings that were duplicates. I didnt even hire anyone and they force you to deposit 5$ as a retainer of payment but in actuality its to extort it out of you to close or delete the post.

Date of experience: December 26, 2014
Jielyn L. Freelancer Rep
over a year old

Hello Nutmeg, my name is Marcus and I'm from Freelancer.com. I regret to hear any inconvenience and confusion you had with our site fees. To clarify, employers like you have two option in closing a project. First option is "End-Project" and the other one is "Delete." The first one is free of charge while "Delete" option costs $5 USD. When the project is deleted, no one will be able to view the project, the attached files nor any of the bids on the project. The information will be unavailable to affiliates and the API. This should also remove it from the search engines next time they re-index our site. Unlike in "End-project" option, wherein the project will only be tagged as "Cancelled" and its details will still be available for viewing.

Email me at [email protected] with your username and I'll check if I can process a refund to your account. I hope to hear from you. Nutmeg.

GB
1 review
5 helpful votes
Follow marc m.
Unfollow marc m.
Share Review
Report Review

Just looked at my account and seen they have been taking a $10 dormancy fee PER month! Considering FREELANCER transferred me from vworker where I was NOT paying a dormancy fee. Will never use Freelancer again unless they refund the so called dormancy fees taken from me!

Date of experience: December 23, 2014
Jielyn L. Freelancer Rep
over a year old

Hi there, Marc. Marcus of Freelancer.com here. Review of your account shows that the dormancy fee were already refunded. To confirm, log in to your Freelancer.com and go to the Transaction History page. If you need further assistance and clarification, feel free to email me at [email protected]. Thank you.

GB
1 review
5 helpful votes
Follow Andy B.
Unfollow Andy B.
Share Review
Report Review

OK, i have used freelancer a few times and have been ripped off by a number of freelancers on here.
First time i wanted a redevelopment of my website, he did it but i was unhappy with the progress so i pulled out and paid him for his time and apologised. He hacked my server and took my existing website off line and changed all the passwords. Managed to get it back online eventually,.
Second another freelancer, for the same website redevelopment kept demanding extra money, the work was shabby so i pulled out as it was costing me a fortune all these hidden costs. The work was slow and did not listen to what i wanted. Took over 3000 gbp from me, i complained and freelancer did absolutely nothing about it.
So, months later i decided ok il give it another go and advertised my website again for redevelopment. Chose one guy and all seemed good and he understood. I payed him half and the rest on completion. Did not hear from the guy for weeks and messages ignored. I set up a dispute and was awarded half of the money back. I have received nothing from the guy in terms of work and took my money. Over 1000 usd... wtf? I have complained to freelancer and waiting for a reply. I feel robbed and used again. Im staying clear of this website from now on, they all want to take your money. Be warned stay the hell away!

Date of experience: December 16, 2014
Jielyn L. Freelancer Rep
over a year old

Hello there, Andy. My name is Marcus and I'm from Freelancer.com. I regret to hear the experience you had with the three projects you have posted on the site. I understand how frustrating it is, not to receive the deliverable after releasing payments. On a general note, we do not advise employers like you to release payment if the work is not yet complete. Would you be able to shoot me an email at [email protected] with your username and project IDs? Me and my team will review your concern and see what we can do to rectify the issues. I'll look forward to your email. Thank you.

Australia
1 review
3 helpful votes
Follow Julie R.
Unfollow Julie R.
Share Review
Report Review

I thought I would correct some of the bad reviews as I am receiving such great business from this site. Maybe you need to be soooo careful who you choose like I did... and only start with a small milestone payment. But if you are making sure the Freelancer has delivered a lot of work with a lot of positive reviews... then use them...
If no reviews, new joined... then be cautious and send small milestones... making payment once your goods are received.
The case of only people with bad experiences writing the reviews is the case here and it is very sad so many people have received a bad experience...
I used one freelancer and started off small... now we both trust each other... and his work is so creative, so affordable and I just received the files and I am so excited!
I also have used some of his work on the signage of my car as indication of just how good his work is!
If you are interested... search for vladspataroiu work. You will not be disappointed

Date of experience: December 13, 2014
India
1 review
3 helpful votes
Follow Nasir Q.
Unfollow Nasir Q.
Share Review
Report Review

I have been got disappointed by freelancer.com. I would like to explain my complaint against freelancer.com and team.

Issue no. 1--- Ticket ID (BWG-596-*******) Since 2 month ago freelancer.com eaten my 995euro. Client paid me (995euro) for project "CHAT Script" (ID: *******). And project was completed. So there was no way to refund money back to client account untill he paid me to work but suddenly freelancer.com limited his account and they refunded 995 euro from my account without any notification. When i contacted with the support in this regards they advised me to contact with direct to client which was not required by me. Because we have been completed the project and we were not a part of this issues with employer account. If he was unable to verify his identity this is not my fault.

Well, they have been cut amount from profile and newer refunded to employer. I want to get back my fund. Its like a robbery:(

I have read about freelancer policy, there is no way to refund amount after project completed and freelancer.com does not include in any of matter.

Please refund my money back now.

Date of experience: December 12, 2014
Jielyn L. Freelancer Rep
over a year old

Hello, Nasir. Thank you for sending me an email. Review of your account shows that my colleague, Bridget B., is already working on your issues. Bridget is one of Freelancer.com's Tier-2 support and she will be assisting you in resolving your account concerns. Please check your ticket ID: YXV-376-62905 as she just sent you an update. Thank you.

India
1 review
0 helpful votes
Follow SHERAZEKHAN m.
Unfollow SHERAZEKHAN m.
Share Review
Report Review

Ticket ID: WVP-290-******* OLD,
ID: EDA-536-******* NEW,
Without any confermation withdraw 1,300/- INR debited my A/c.
Refund my amount. 1,202.24/-. Account No: **************.

Date of experience: December 10, 2014
Jielyn L. Freelancer Rep
over a year old

Hello there Sherazekhan, I'm one of the Tier-2 representatives of Freelancer.com and my name is Marcus. Review of the tickets you have provided shows that your billing concerns were already addressed. Please check ticket ID: EDA-536-25317 for the details about your request. Thank you.