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Freelancer

4.7

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Indonesia
1 review
7 helpful votes
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THIEVES!
April 1, 2015

After opening a contest and awarding a designer, the designer then couldn't deliver my work and canceled the project. Freelancer.com said bad luck my money is gone, even though I don't have the design I paid for... I opened a paypal dispute regarding this since the designer did not want payment and freelancer.com then blocked a 2nd contest I had going on which resulted in me losing my money AGAIN! Their reason for this? "you did not choose a winning entry within 14 days from when your contest closed", my contest was open for 3 days and still had another 2 days to go before ending! See the screenshot attached. They've now stolen over $60 of my money in 2 days. Stay far far away!

Date of experience: April 1, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Stacey. My name is Lara and I'm from Freelancer.com. I see that this has been discussed with your via ticket ID FVP-863-37083. Should you have queries or concerns, feel free to update the said ticket. Thank you and take care!

Pennsylvania
1 review
7 helpful votes
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I CANT EVEN GIVE A ZERO STAR RATING I WAS ABLE TO I WOULD GIVE ZERO STAR

I gave project and they guy has advance $170 and now the rest of the money is stuck in limo with dispute he docent even respond and company dosent even take responsibility or act on it and he is still taking projects the user name is ECOSITE i would suggest do not give any projects to any on this site as they are just stealing peoples money and company dosent care they don't do any thing some one needs to find a company who can law sue this free lancer company

Company need to take steps against bad review people or who are not doing their project they should implement 100% satisfaction guarantee for developers as big company do Ebay

Date of experience: March 25, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Rajendra. This is Lara and I'm from Freelancer.com. I regret to learn about your experience with your last project. We have sent you and informed you accordingly regarding this via the ticket SMA-534-85009. Be assured that we are doing our best to make the site better and more secured for all our users. We appreciate your understanding regarding this matter. Thank you and take care!

Nigeria
1 review
7 helpful votes
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Very stupid site
March 25, 2015

Everything you do on this site, they try to take money from you. For someone who wants to be a freelancer, this is not a friendly site at all. I try to bid on a project and they wont allow until i pay for something. STUPID SITE.

Date of experience: March 25, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Akpan. My name is Lara and I'm from Freelancer.com. I reckon you are new to the site? If yes, let me help you and walk you through. For the complete list of fees and charges, though, you may refer to this link: https://www.freelancer.com/feesandcharges/

If you have further queries, let me know at [email protected]. Take care!

Australia
1 review
5 helpful votes
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We hired a logo designer to create a logo. Their website indicates that any material which is not original will be pulled off their website and within the actual handover agreement, it highlights that any IP associated to the concept, the designer forfeits ownership upon exchange of money for the design.

Designer has used many attributes of my logo design with many other logo designs subsequently, and when this issue has been presented to Freelancer.com, they have highlighted to address with designer. Then when questioned further, they have advised to again go back to the designer. Further questioning, they have indicated that they will investigate. Response was, yes its clear that the designer has used similar attributes of my design in other designs and can be found all over the internet... apparently, i then questioned why aren't they taking any responsibility in removing or taking greater action in protecting intellectual property.

DON'T TRUST THESE SCAMMERS, THE MONEY YOU ARE SPENDING IS A WASTE OF TIME FOR UNORIGINAL MATERIAL AND NO PROTECTION WHATSOEVER.

BUYER BEWARE.!

Date of experience: March 23, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi there. This is Lara and I'm from Freelancer.com. I regret to learn about your experience regarding your contest. Can you kindly send me an email regarding this at [email protected] so I can double-check? I look forward to hearing from you. Take care!

Australia
1 review
6 helpful votes
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Their support is akin to robots. Incapable of answering simplest questions and simply blocking your account and taking all your funds.

Their complains department (Marcus or Lara or whatever names these Nepal/ India based support wishes to take) are as useless. Don't believe their answers like "Your issue has been addressed in ticket X*******"; all that happens is that they refer you back to your original ticket that was the problem in the first place.

The website stole over $1,300 from my account and blocked it with no reason whatsoever. I am lodging a complaign against them and will take them to court if required. Otherwise BEWARE.

They will not refund your cash, they will not accept any proof you can provide. They will just block and strip you dry of your funds.

Date of experience: March 22, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Poppy, this is Lara. First off, we refer users to the original tickets since it is where the issue has already been discussed and the ticket/s has already been endorsed to the proper department. However, we send a follow-up to the appropriate department before we get back to the user and refer them to the first ticket.

Second, we do not take action for no reasons at all. You may want to send me an email at [email protected] and I will be more than happy to look in to your account issue.

I look forward to hearing from you. Take care!

GB
1 review
6 helpful votes
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The Freelancer.com has a very quick system for taking deposit from customers, but old dated boring lengthy system (3weeks) for customers to withdraw the money. In addition, the customers need to contact support desk every time they want to withdraw, but not when taking deposit. That is not customer friendly. I have waited over 3 weeks after making withdrawl request. Hope its should be upgraded.

Date of experience: March 21, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Masud. My name is Lara and I'm from Freelancer.com. Note that the very first withdrawal is delayed for 15 days for security reasons. I checked your account though and found that the withdrawal requests you lodged have been canceled. Should you have further queries or concerns, do not hesitate to contact us. Take care!

Washington
1 review
1 helpful vote
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Same here
March 21, 2015

Beware of freelancer. They use all the below mentioned tactics to freeze money they're not entitled to. I'd give details, but now I'm scared of having my account closed and as a full-time freelance web-designer, I can't take that risk.

Date of experience: March 20, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Thomas. This is Lara and I'm from Freelancer.com. Funds are held with legit reasons, not just for the sake of it. If you are having issues with your account right now, let me know so I can check and seek ways on how I can help you. Just send me an email at [email protected] and I will check it for you. Take care!

GB
2 reviews
6 helpful votes
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freelancer.com freelancer.co.uk same business both are scam do not trust them in anyway. If you are a freelancer you can do much better just google for other site and i am sure you ll see some good and legitimate business. If you are looking for freelancers do the same, do not part with your money on freelancer.com or freelancer.co.uk because they are not trustable. This business does not have a single phone number for any kind of communication and their chat and support portal are not functioning at least for past week since i made a big mistake of joining them. Now i am in the process of refunding my money which is a nightmare and getting rid of them

Date of experience: March 18, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Brad. I regret that you feel that way towards Freelancer.com. If you encountered any issue or problem for you to feel that way, let me know so I can help you. You may send me an email at [email protected] and I will be more than happy to assist you. Take care!

Pakistan
1 review
4 helpful votes
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Its not good. I have been working from years and have completed over 250+ jobs, 5/5 rating. Just because of one client fake complained. Someone hired, taken work and paid me and given me 5/5. So after few days they said support, we want refund as we didn't receive anything total fake/liar.

Then Freelancer.com even didn't ask me to refund or anything discuss, they just sudden my account and steal funds from my account. So i requested them that its only Freelancer.com we are working and relying please accept apology and let us work to become better with experience but they saying same stupid things, sorry we have no option, account closed by administrators this and that.

I still hope, if they understand man learn from mistakes.

Date of experience: March 17, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Imran. This is Lara from Freelancer.com. Your concern has been thoroughly reviewed and has been discussed with you via the ticket you mentioned. Thank you and take care.

Germany
2 reviews
11 helpful votes
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* Have sold a domain through their site freemarket.com.
* Client funded escrow and freemarket asks me to transfer.
* Transferred site to client
* Client released escrow (informed by Freemarket)
* Freemarket holds payment for fifteen days for "security"
* After fifteen the dashboard shows a hilarious processing date "Mon, 5 - Tue, 6 Jan 1970" with status "Not enough Funds"
* Raised support ticket to *******@freemarket.com
* Received copy paste reply from "Frederick Newmore" that the issue is being investigated.
PLEASE LARAO, DO NOT POST A COPY PASTE REPLY, CAN YOU INFORM WHEN I WILL GET MY MONEY?

Date of experience: March 16, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Hasanuzzam. This is Lara from Freelancer.com. I have checked this and see that your concern has been reviewed reviewed and was already discussed to you via the ticket ID WTI-732-95422. For proper recommendations and immediate response, I suggest that you refer all your queries via the same ticket and our Freemarket Team will be more than happy to assist you. Cheers!

India
2 reviews
6 helpful votes
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I have worked on freelancer since a year. I only received 38% of what I have earned the rest is taken away by freelancer as monthly fees and project fees and I have worked day and night struggling. Finally, I found another freelancer website which allows me unlimited bids and there is no signup or monthly fees/plans and yes, you can sell gigs too on this site. I love Meetlancer which is faaaar more better than freelancer.

Date of experience: March 16, 2015
Nigeria
1 review
9 helpful votes
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Biggest Fraud Site
March 16, 2015

This site is know for fraud. They hold your hard earned money despite having charged you for the project. I wonder why governments have not done anything to pull this site off the internet.

Date of experience: March 16, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Adebayo. This is Lara and I'm from Freelancer.com. I have checked your account and I see that your account issues have been discussed with you via the ticket ID UZA-651-72987. Thank you and take care.

Ukraine
1 review
12 helpful votes
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Hello people. I working on many freelancer sites before as programmer for many years. I have profile on freelancer with 500 over reviews with 5 of 5 stars. But last two month's there is very strange things happens.

1. I worked for one of employer for few days and then get reversed transaction for over 600 usd. Freelancer notify me that he used stolen cards. No problems, sure, my fault - not site issue to allow high risk transaction processed.

2. Today there is another issue. I finished project about 2 month`s ago, but my account get reversed transaction today for 300 eur. When I contact support, they tell me about employer account have some issues and because of it - he reversed 2 month old transaction. Issues with employer account no described, because of "As per our Privacy Policy, we are not allowed to disclose details about other user's account."

It is very bad experience for me now. I planning to leave this site because there is no confidence about this things will repeat for other projects.

Date of experience: March 15, 2015
Jielyn L. — Freelancer Rep
over a year old

Hello, Sergey. My name is Lara from Freelancer.com. I understand how frustrating this is for you. However, there are certain precautionary measures that we implement in cases like this. This was discussed with you via the ticket ID GXF-742-97176. Should you have further queries, do not hesitate to update the said ticket. Have a great day!

India
1 review
7 helpful votes
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The worst site ever
March 15, 2015

It has poor service, lot of hidden charges and it also stops services for better people. I lost so much money in this site and their support don't even support and give recorded messages. They are a bigger scam company. I would suggest for both employer and employee stay away from this website.

Date of experience: March 14, 2015
India
1 review
7 helpful votes
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Worst site ever
March 12, 2015

Was a user of Vworker. It was superb, these guys acquired it and made it a worse site.
Took all the money which i had gain telling its the fee for not using freelacer regularly.
If they were gonna take my money they should have informed in prior to deduction.

Minimum payout has also been set which is crap. We might get paid only less amount for small work and minimum payout will kill it.

Date of experience: March 12, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Basil. This is Lara and I'm from Freelancer.com. I have sent you a ticket regarding your concern. Here's the ticket ID for your reference: QVA-319-94993. Take care!

India
1 review
3 helpful votes
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Regards to Account
March 12, 2015

Hello Lara,

Greetings!

I am Ronak Jain and i am from company doomshell software pvt ltd. My company created account on freelancer before many year and we are continuously working on freelancer.

But 2 days before some one hacked my company account and created three projects all three projects warded to only one freelancer. Hacker also transferred $450 from my account to another freelancer account.

My company owner generate a ticket to related to this before 2 days, they asked 5 verification questions but the account created before many years so i am not sure they will be correct or not.

We are continuously trying to talk with online support desk but no one is available to chat with us.

Kindly suggest us how we can talk with freelancer to activate my company account. As my company has fully verified (phone, email, payment) on freelancer.

Username is doomshellsl.
Company belongs to jaipur, india.

Looking forward to your kind response.

Thanks,
Ronak Jain

Date of experience: March 11, 2015
Jielyn L. — Freelancer Rep
over a year old

Hello, Ronak. This is Lara. Apologies for the delayed response here in the forum. I checked your account and I am glad that this is all good now. Do not hesitate to contact us again if there is any issue with your account. Take care!

Serbia
1 review
12 helpful votes
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I ve been there for few months and finished about 10 projects, out of 10 i got paid only for 2 of em although i finished all 10 on time. Employers are not obliged to close projects and release milestones EVER so the argument regarding that milestones are a security measure which keep both the employer and employee safe is FALSE! Projects with open milestones can remain open to eternity and never close on itself! Beware of that website as you will spend lots of time delivering SLAVE work for people you cant ever trust! I also posted tickets to the tech support and they gave promises to contact employers on these ever-open projects. I NEVER GOT ANY FURTHER FEEDBACK.

Date of experience: March 10, 2015
Jielyn L. — Freelancer Rep
over a year old

Hello Miroslav, my name is Lara and I'm from Freelancer.com. I understand how exasperating it can get to work for a project and not get paid. This is why we always recommend freelancers to only start work once there is a Milestone Payment created for them. This gives the freelancer the feeling of assurance that there is a payment waiting for them once they have fulfilled the requirements.

I respect your opinion, but hopefully, you still give the site a chance in the future. Take care!

Spain
1 review
12 helpful votes
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My id is logodesign2252. I have done a logo design for a client. The client was very happy with my work and paid me for my work. After few days, freelancer has closed my account. I asked freelancer support. They said, the closure has done from the administration and we cannot do anything about it. I asked, 'what is my fault'. They again replied the same thing.

Date of experience: March 7, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Shah. My name is Lara from Freelancer.com. I have checked this and it shows that this has been discussed via the ticket ID ZVT-136-37249. We appreciate your understanding regarding this matter. Take care.

Hong Kong
1 review
2 helpful votes
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In past i hd worked on Travels Co. As accountant i worked there around 1 year & part time work on freelancer.com,, after torch-er of lots work & getting less money i decided to resign & i started work on Freelancer.com Full Time. After a few months Alhamdullilah i got many more projects & i didn't never see back... Now I hv Good Data entry team of 12 members... I m extremely thanks to Freelancer to make my future bright.

Regards
Mir

Date of experience: March 4, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Mir. Thank you for your kind words. Good luck on your future projects. Take care. Cheers!

India
1 review
7 helpful votes
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Hi,
February 28, 2015

HI, I AM FREELENCER.COM USER. I HAD WORST MY EXPE. REGARDING TO MONEY. I GOT OFFERED PROJECT ******* FROM CLIENT. I ASKED TO CLIEN'S REQUIREMENT. THEN HE REJECTED MY PROJECT.AND I DEMANDED A MILE REQUEST STONE.HE DID NOT REPLY TO ME. THERE WAS BAD OTHER EXPE FROM FREELENCER.COM.MY BALANCE WAS SHOWING -2666. 60 INR. I DO NOT UNDER STAND. WHY WAS SHOW MY BALANCE IN MINUS.IT WAS RIDICULOUS EXPERIENCE.

Date of experience: February 28, 2015
Jielyn L. — Freelancer Rep
over a year old

Hi, Prakesh. My name is Lara and I'm from Freelancer.com. I regret to learn about your experience with your employer. Let me help you with this. All you have to do is send me an email at [email protected] with the project ID and I will check this for you. Looking forward to hearing from you.