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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
Follow Sakura K.
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Donna H., understood my question and gave me the answers I needed in a very accurate and timely manner.

Date of experience: August 7, 2017
India
1 review
0 helpful votes
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Dana you rock, i was getting too annoyed, considering the situation, she delt with the things pretty calmly.

Date of experience: August 7, 2017
Missouri
1 review
0 helpful votes
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Friendly and Helpful
August 8, 2017

Barbara B. Was very friendly and helpful in explaining the process and asking the right questions IMO.

Thank you to Barbara and please give her a raise.

Date of experience: August 7, 2017
Washington
1 review
1 helpful vote
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Do not use this site for any reason, they SCREW YOU OUT OF YOUR MONEY $#*! THEM
They charge too much
Sometimes they charge for no reason
Sometimes they bar you from applying to gigs until you take an English test that they charge you money to take
They don't tell you about 15 day processing times

Date of experience: August 7, 2017
Texas
1 review
0 helpful votes
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Great things to say about the reps when i get one on chat. However, its hit or miss if I will actually get someone or if i will have to file a support ticket because there are no available reps. It has taken up to 3 days to get a response to a ticket.

Date of experience: August 7, 2017
Pakistan
1 review
0 helpful votes
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EXCELLENT
August 8, 2017

He answered my all queries. Thank for the support.
I hope you`ll also help me out if I get any problem in future.
Thanks once again.

Date of experience: August 7, 2017
Serbia
1 review
1 helpful vote
Follow Nenad J.
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Quite good
August 10, 2017

Dana O. Answering with question how splendid for one chat support person. So far i'v received an information that i'll get an automatic change of withdrawal method after i get my new payoneer card in euros (current is in dollars). So far good but still not satisfied.

Date of experience: August 7, 2017
Philippines
1 review
0 helpful votes
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Freelancer support
August 8, 2017

The support always handle my queries in a quick and polite manner, their support system never fails me. Though for the site, there needs to be a lot of improvements especially how they handle contests and also the freelancers who are sometimes plagiarizing someone else's work to say that they made the design. I suggest freelancer to implement a team where they are strict with the entries that are provided within the site, this has been an issue for so long but there are still who are committing the same mistake.

Date of experience: August 7, 2017
North Carolina
1 review
0 helpful votes
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After some initial resistance I was able to get a refund after a project fee left my balance $60 negative on the site before I've even worked my first job.

Date of experience: August 7, 2017
India
1 review
0 helpful votes
Follow umesh l.
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For Best and Quality support
August 7, 2017

I have taken lot of time support from freelancer but every time every one given best support to customer so, i m very happy about freelancer support team

Date of experience: August 7, 2017
Philippines
1 review
0 helpful votes
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Professional Help
August 7, 2017

ID: FPT-505-*******.

I spoke to Ralph. He was very professional. I hope that the procedure he explained will be taken into action with the company.

Date of experience: August 7, 2017
Germany
1 review
0 helpful votes
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Charlotte is best!
August 7, 2017

Charlotte helps me to solve my problem.
She was very kind and polite. She listem to me carefully and really helps me very quiqly.
Thanks a lot!

Date of experience: August 7, 2017
PS
1 review
0 helpful votes
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Account activated quickly
August 7, 2017

Thanks to Freelancer, my account was activated quickly and support works efficiently and quickly
It's great and I'm glad I'm part of Freelancer

Date of experience: August 7, 2017
Romania
1 review
1 helpful vote
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Excellent
August 7, 2017

Barry N. Was a great support representative, and helped me just as he should in the problem that I have presented to him.

Great service!

Date of experience: August 7, 2017
Bangladesh
1 review
0 helpful votes
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Was Feedback problem
August 7, 2017

This guy is outstanding.He solves my problem very well. I recommended him A+...

He told me right thinks That I was looking for.

Date of experience: August 6, 2017
Philippines
1 review
0 helpful votes
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Asked for a refund for a service I did not even use. It was an expired trial that I am unaware that got renewed. Refund came in seconds.

Date of experience: August 6, 2017
Pakistan
1 review
0 helpful votes
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Freelancer custom services
August 7, 2017

Great Support. He has answered all my questions and addressed me very politely. I highly recommend him.

Date of experience: August 6, 2017
California
1 review
0 helpful votes
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Excellent Support
August 7, 2017

Got some problem with invalid project charge issue. Everything was sorted out very fast. Money refunded instantly.

Date of experience: August 6, 2017
Bangladesh
1 review
1 helpful vote
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Good support
August 7, 2017

Customers support is very good.he is frndly and helpful... he is trying to solve my problem... may be it works... thnk you

Date of experience: August 6, 2017
MD
1 review
0 helpful votes
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Perfect
August 7, 2017

I have had a few concerns about the service. Thanks for your professional work. Only because of you, I refunded my project fee.

Date of experience: August 6, 2017