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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Slovakia
1 review
0 helpful votes
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Refund
August 21, 2017

I was charged for a membership I did´t want to use. Customer support agents were very helpful and helped me to solve my problem.

Date of experience: August 21, 2017
Bangladesh
1 review
0 helpful votes
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Very helpful
August 21, 2017

It was very helpful. I am fully satisfied. I strongly recommend freelancer.com for any freelancing work. Best wishes.

Date of experience: August 21, 2017
BA
2 reviews
0 helpful votes
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Very Helpful
August 21, 2017

A mix up with payments was very quickly taken care of by a very friendly and understanding customer service representative. Many thanks.

Date of experience: August 20, 2017
India
1 review
0 helpful votes
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Project cancellation
August 21, 2017

My all questions are resolved regarding a project and its fees. As I was hired by some client and he is offline after hiring me, and he did't share any details regarding project, so I decided to cancel the project and requested to refund my project fees (%10) of freelancer.

Date of experience: August 20, 2017
Canada
1 review
0 helpful votes
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Great and fast!
August 21, 2017

Project was awarded very smoothly in minutes. Helped out very much since this was my first experience on Freelance

Date of experience: August 20, 2017
Colorado
1 review
0 helpful votes
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I was going to change the phone number and they said it needs to do id verification again to complete it.
It sounds very odd as I've done id verification days back and it says to do it in a few days again.
Finally did enter into live chat and a guy from their support friendly guided me.
As far as he let me know, they need only passport again no more another steps I've done before to do id verification.
Sounds like much less effort than doing id verification completely again.
Thank you.

Date of experience: August 20, 2017
New York
1 review
0 helpful votes
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Extremely helpful
August 21, 2017

Antionette B. Was very helpful. She was always a step ahead of my concerns. I really appreciated her willingness to provide excellent customer service.

Date of experience: August 20, 2017
Pakistan
1 review
0 helpful votes
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Professional and Excellent
August 21, 2017

Antoinette B. Provided excellent support and fast action on my query. I wish good success. I hope your support desk will remain excellent like this. :)

Date of experience: August 20, 2017
Australia
1 review
0 helpful votes
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System problems
August 23, 2017

I found Freelancer staff most courteous and helpful. But your system is difficult for someone not familiar with it.

Date of experience: August 20, 2017
GB
1 review
0 helpful votes
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Customer service was good
August 21, 2017

Jon from customer service was extremely patient and polite. He helped me with a problem I had emailed the company and waited for over a week for a response over, and he fixed it in less than a minute!

Date of experience: August 20, 2017
Italy
1 review
0 helpful votes
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Great Support Received
August 21, 2017

As always I appreciate a lot the work of the support team which is always ready to answer to my questions, Thank you a lot.

Date of experience: August 20, 2017
Poland
1 review
1 helpful vote
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Justice
August 21, 2017

In one moment I thought i will be disappointed. But thank you Dana for understanding my situation. Now I`m glad, thank you, 5 stars. Hovewer you were close to 1 of 5. And it`s not Dana`s fault, it`s Freelancer, so thanks to Dana.

Date of experience: August 20, 2017
India
1 review
0 helpful votes
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About payment.
August 21, 2017

Freelancer.com charge almost double 2x in my account for annual membership but (Donna H) was doing very well job and refund my money.

Great job.

Date of experience: August 20, 2017
Brazil
1 review
0 helpful votes
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Omer is a Top Helper
August 21, 2017

Omer helped me and solved my problems, I had a problem with a payment and he has solved it very quickly.

Date of experience: August 20, 2017
Romania
1 review
0 helpful votes
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Helpful suport
August 21, 2017

Good experience, helpful, he asked all my question and i perfectly communicate with her" the assistant

Date of experience: August 20, 2017
Egypt
1 review
0 helpful votes
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Technical support
August 21, 2017

It was really helpful and Katie was really supportive and patient to answer all my questions.
Thanks a lot for your help.

Date of experience: August 20, 2017
GB
1 review
0 helpful votes
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Fast and kind support.
August 21, 2017

Barry went out of his way to help me fix my problem and fixed it quickly as well. He was very helpful. Thank you!

Date of experience: August 20, 2017
Spain
1 review
0 helpful votes
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Wonderful supoort
August 21, 2017

I didn't understand about my transactions but I have been assisted by the support team. I really appreciate the great support that you showed me

Date of experience: August 20, 2017
Hong Kong
1 review
0 helpful votes
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Perfect
August 21, 2017

Just perfect resolution. Loved the way he handled the situation he was very spontaneous and very well aware.

Date of experience: August 20, 2017
India
1 review
0 helpful votes
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Actually I didn't expect this from a support center. Generally support centers don't have exact answers. But freelancer support center is an exception. It's amazing. They actually understand our problem and gives us immediate solution. Also helps to identify is the root cause and some it so that the problem doesnt happen next time. I was charged automatically. But they helped me how I can avoid this.

Date of experience: August 19, 2017