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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Norine J.
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Freelancer is not so bad after all. I still don't agree with their Bid Quality Score. Giselle T. Is one of their best customer service representatives. She was patient with my bouts of frustration and anger, and provided alternative solutions that I'm sure would have worked had I not decided to terminate my account. She would be the deciding factor in my decision to return to Freelancer.com.

Oh! And Giselle T. Made sure they returned my funds as well! She really is one of their BEST customer service preventatives!

Date of experience: August 23, 2017
Pakistan
1 review
3 helpful votes
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Bad
August 26, 2017

Bad customer support. I issued a ticket and from last 18 days no one is replying on ticket. I have talked with Raplh and Faye on customer support chat and they ensured me several times that you will receive a response but never received any response.

Date of experience: August 23, 2017
Bangladesh
1 review
0 helpful votes
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One of the best supprt
August 24, 2017

This was one of the best support from Dana. I did a stupid mistake with membership package but Dana solve the problem within new minutes. Wishing you very good day DANA)

Date of experience: August 23, 2017
Bangladesh
1 review
0 helpful votes
Follow Shovon C.
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I am a Web Developer, Programmer, Software Developer. I worked for many companies. But enjoyed my work at Freelancer and found a new way of better living.
Thanks for their awesome support.
Best wishes for Freelancer.

Date of experience: August 23, 2017
Bangladesh
1 review
0 helpful votes
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Good
August 24, 2017

Problem solve easily and nice communication, I face some problem about my account and he will solve very quickly so thanks

Date of experience: August 23, 2017
Egypt
1 review
0 helpful votes
Follow Sama S.
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Great
August 24, 2017

Faye was really helpful and great. Thank you for everything. My issue was 100% resolved not the 1st time but i can't complain.

Date of experience: August 23, 2017
India
1 review
0 helpful votes
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Dana O. Awesome,:-)
August 24, 2017

Thanx Dana you help me a lot, i am realy happy thanx for your help, have a great day,:-):-) hope in future i will talk with you again

Date of experience: August 23, 2017
Mexico
1 review
0 helpful votes
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Good first experience
August 24, 2017

Although it took me a little while to understand how it works, I found it very useful and I would use it again in the future

Date of experience: August 23, 2017
Florida
1 review
0 helpful votes
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Great Job
August 24, 2017

She refunded my account which i was grateful for. Very polite and courteous and handled very well. Great service.

Date of experience: August 23, 2017
India
1 review
0 helpful votes
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Get payment from clienrt
August 24, 2017

She is give me positive response.and some how she will helping me to send mail to client about my issue. I appreciate her work for my issue. Thank you so much for helping me. Thanks a lot.

Date of experience: August 23, 2017
Armenia
1 review
0 helpful votes
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Good suuport
August 24, 2017

I just want to say that your worker Katie R realy help me to solve my problem. So i am thankful. She was very kind to me.

Date of experience: August 22, 2017
Nigeria
1 review
0 helpful votes
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Quick and awesome!
August 24, 2017

I appreciate the quick response from your team! I got a solution to my problem and for that I'm grateful

Date of experience: August 22, 2017
Singapore
1 review
0 helpful votes
Follow Rituparno M.
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Information about my Last Project
August 26, 2017

We discuss about my last project. I just inform the Help team what actually happened with my last project. They help me as per their knowledge.

Date of experience: August 22, 2017
Algeria
1 review
0 helpful votes
Follow Boukheit M.
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I had the best support from freelancer agent named Frieda S. My problem was solved within few minutes, I had quick respond, fast understanding and processing of the solution. I'm extremely happy.

Date of experience: August 22, 2017
Philippines
1 review
0 helpful votes
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Cyril
August 24, 2017

Good customer service. She did well answering my question and also help me right away. She is approachable and quick

Date of experience: August 22, 2017
California
1 review
0 helpful votes
Follow Theophania K.
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The website itself is great. It's easy to use and has great customer service. However, many people hiring grossly undervalue the work provided, and the other freelancers that use this site perpetuate it by accepting those jobs.

Date of experience: August 22, 2017
District of Columbia
1 review
0 helpful votes
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Cancel Membership
August 23, 2017

Excellent customer service. Antoinette kept me posted regularly on the status throughout the chat session.

Date of experience: August 22, 2017
Canada
1 review
1 helpful vote
Follow Gabe M.
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Signage when you try to delete a project isn't large enough. It wasn't clear that I would be charged $5. End result of service was them giving me a one time credit for the $5 to put towards further work.

Date of experience: August 22, 2017
India
1 review
0 helpful votes
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FAYE IS AWESOME
August 23, 2017

HE WAS AVAILABLE FOR MY MANY/mUCH NEEDS WITH PATIENCE. HIGHLY RECOMMEND. Best support team. Thanks for your patience once again

Date of experience: August 22, 2017
Hawaii
1 review
0 helpful votes
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Membership Refund
August 23, 2017

I was fairly granted a refund. Quick service and they were very friendly and fair. I had Dana and she was very helpful giving me company information policies while helping me out.

Date of experience: August 22, 2017