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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Helpful
August 25, 2017

I was provided with the info i wanted in a detailed and proper way. Really appreciate the immediate help. Thank you

Date of experience: August 24, 2017
Minnesota
1 review
0 helpful votes
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Good customer services
August 25, 2017

She is very good to what she is doing. I am more trust to Freelancer now. I will certainly turn any project to Freelancer International in the future.

Date of experience: August 24, 2017
Pakistan
1 review
0 helpful votes
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Excellent Help.
August 24, 2017

I was in trouble from last many days.
The help agent was very cooperative.
My problem is fixed. Thank very much.

Date of experience: August 24, 2017
VE
1 review
0 helpful votes
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Needed help with rate in profile
August 24, 2017

Faye understood my concern and helped me with a good recommendation. It was very helpful for me and for my client. I'm glad for an excellent support experience.

Date of experience: August 24, 2017
New York
1 review
0 helpful votes
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Prompt response
August 24, 2017

I requested a refund of my membership charge (because I no longer use Freelancer). Faye C. Was quick to help and sort it out.

Date of experience: August 24, 2017
Pakistan
1 review
0 helpful votes
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Outstanding Customer Support
August 24, 2017

It was just fabulous. Helped me with all of my queries very well. Resolved my account problems. Thank you so much for your time and attention.
Cheers!

Date of experience: August 24, 2017
Mexico
1 review
0 helpful votes
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Support over chat
August 24, 2017

The service was really helpful and solve my problem quickly. The support agent (Roxanne) was also very kind.

Date of experience: August 24, 2017
Spain
1 review
0 helpful votes
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Solved membership issue
August 24, 2017

I had cancelled my membership the day before it expired, but it looked like it didnt do so correctly.

The support team helped me with this issue and refunded me the amount.

Date of experience: August 24, 2017
Florida
1 review
0 helpful votes
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Fair resolution for my mistake
August 24, 2017

We have provided as a courtesy a new star for my mistake. Thank you, Ralph, for understanding about was whose the problem here.

Date of experience: August 24, 2017
Ukraine
1 review
0 helpful votes
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Problem solving
August 24, 2017

I had to close my membership for a while. The support staff explained in detail how to do this.

My problem was solved by a professional. Thanks to Donna for her work

Date of experience: August 24, 2017
Florida
1 review
4 helpful votes
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Designers beware!
August 27, 2017

As Oprah said " don't pay to work " At first I loved freelancer the whole month was so creatively inspiring but until Freelancer takes unauthorized e-check payments for no reason! OMG is right I am currently conducting investigation and so far were winning! Please take my advice to heart don't trust Freelancer.com!

Date of experience: August 24, 2017
Canada
1 review
0 helpful votes
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Review - Donna H.
August 24, 2017

Donna was professional, friendly and resolved my inquiry to the best of her ability. She was one of the best support people I have encountered through this site so far

Date of experience: August 24, 2017
Bangladesh
1 review
0 helpful votes
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Fix my profile error
August 24, 2017

I am happy to now, anyone can see my profile. The error problem is fixed.
Thanks to freelancer support team

Date of experience: August 24, 2017
India
1 review
0 helpful votes
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Josie was very quick in understanding my query and gave the information I was looking for in no time. The chat went well like a social site. Thats how it should be.

Date of experience: August 24, 2017
GB
1 review
0 helpful votes
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Satisfied
August 24, 2017

Kimberly K. Is a really good employee of freelancer.com she resolved my all problems in no time. Thanks a lot kimberly k. For your support

Date of experience: August 24, 2017
Pennsylvania
1 review
0 helpful votes
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Kayla B. Is very kind & helpful
August 24, 2017

I'm so glad to talk with a nice customer support team member. Kayla is very professional with his work. Kayla feel the depth of my project issue! Thank you so much Kayla B. For your help. A+ service. Highly Recommend

Date of experience: August 24, 2017
DO
1 review
0 helpful votes
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Fast and efficient
August 24, 2017

I requiered assistance with profile verification and Katie R. Assisted me with efficiency and in a very reasonable time.

Date of experience: August 23, 2017
Sri Lanka
1 review
0 helpful votes
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Excellent support
August 24, 2017

This is my second time and I'm happy with the customer service of them. I solved my problems very quickly.

Date of experience: August 23, 2017
Canada
1 review
0 helpful votes
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Excellent customer service
August 24, 2017

Sandra was very efficient in resolving my concerns and guiding me. I am very pleased with the customer service.

Date of experience: August 23, 2017
Australia
3 reviews
0 helpful votes
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Great website that's easy to use. Customer service was a great help when an issue came about. The job was done quickly and with good results. Great value!

Date of experience: August 23, 2017