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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Kendra Gillienne@ Freelancer.com
September 18, 2017

Kendra really understood my question (as complicated as it might have been) and gave me clear cut answers that really addressed my confusion and concern around how to award multiple prizes from a contest. She was very helpful.

Date of experience: September 17, 2017
Brazil
1 review
0 helpful votes
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Wonderful!
September 18, 2017

I had a little problem with the bid that I did, but a freelancer team was very competent. The error was from the person who made the offer, who was also looking for a job.

Date of experience: September 17, 2017
Bangladesh
1 review
0 helpful votes
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Very Helpful Person
September 18, 2017

I have faced a difficult Payment Problem in freelancer. Com. But Marina B. Solved my problem very quickly. Thank you so much for your kindly help.

Date of experience: September 17, 2017
New York
1 review
0 helpful votes
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After 6 months of preparation to launch my e-commerce site, my developer was hit with hurricane Irma and could not launch my site. I contacted Freelancer.com and hired a recruiter who guided me to hiring 2 freelancers to effectively launch my desktop and mobile sites on time and within budget. They saved me. Thank you Bettina!

Date of experience: September 16, 2017
Washington
2 reviews
0 helpful votes
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I bid on a number of projects over a week ago. They re all closed but I cannot see if they have been awarded. I am wondering if they are scams

Date of experience: September 16, 2017
Massachusetts
1 review
0 helpful votes
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Customer Service is reliable
September 17, 2017

I had a very good experience with customer service via twitter, they promptly answered all my questions and they helped me feel comfortable with my investment.

Date of experience: September 15, 2017
Thailand
1 review
0 helpful votes
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Good support.
September 14, 2017

I made mistake on system because It's my first time. And support team immediately chat to me for the reason and check correct.

Date of experience: September 14, 2017
Belgium
1 review
0 helpful votes
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Wonderful
September 14, 2017

I love it so much! It is quick and there are always such a friendly people over there! It is much quicker than searching yourself for the solution

Date of experience: September 14, 2017
NL
1 review
0 helpful votes
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Pleasantly surprised
September 14, 2017

From the first minute, I have been swiftly and professionally guided trough the procedures of freelancer and I feel comfortable already.

Date of experience: September 13, 2017
Israel
1 review
0 helpful votes
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Great Support
September 14, 2017

They contacted when they saw there was a problem with my order. That is a great support. Really helpful and supportive

Date of experience: September 13, 2017
Illinois
1 review
0 helpful votes
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Great customer service
September 14, 2017

I made mistakes in setting up milestone payments for my first project with Freelancer. After contacting customer service through the online chat system, they took care of my issues 100%.

Date of experience: September 13, 2017
NL
1 review
2 helpful votes
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Corrupt business strategy
September 16, 2017

Got a trial for a month. Great
Next month, no email about the expiring trial.

Automatic payments by paypal.
No emails about renewing account and next payment.

I hate this kind of business strategy!

Date of experience: September 13, 2017
Belgium
1 review
0 helpful votes
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Great help when needed
September 14, 2017

I received great help when needed from the support. My contest was locked and freelancer provided me with some tools to extend and update my contest to receive more entries.

Date of experience: September 13, 2017
Australia
1 review
0 helpful votes
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Awesome support from team
September 13, 2017

Thanks so much for your help and support today. You clarified all of my questions. Kind regards,
Monique.

Date of experience: September 12, 2017
NL
1 review
0 helpful votes
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Good support
September 13, 2017

Had an issue with the website but support helped me out with a workaround. I guess five stars would only be appropriate if the issue hadn't occurred at all...

Date of experience: September 12, 2017
Portugal
1 review
0 helpful votes
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Fast, Functional and Friendly: fff
September 13, 2017

Jade and the support team listened to my concerns and acted promptly to reach a complete resolution of the issue cutting down on intermediate steps. Very grateful for this approach.

Date of experience: September 12, 2017
GB
1 review
0 helpful votes
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Prompt and Helpful
September 12, 2017

I left a ticket as the support team was overwhelmed. The next day my issue was solved with no issue.

Date of experience: September 12, 2017
AE
1 review
0 helpful votes
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Perfect
September 12, 2017

It was a great experience and they tried to help me with what ever they could do, absolutely encouraging!

Date of experience: September 12, 2017
Germany
1 review
0 helpful votes
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Perfect
September 12, 2017

Fast. Efficient. Top Service. Awesome! Fast. Efficient. Top Service. Awesome! Fast. Efficient. Top Service. Awesome! Fast. Efficient. Top Service. Awesome! Fast. Efficient. Top Service. Awesome! Fast. Efficient. Top Service. Awesome!

Date of experience: September 12, 2017
GB
1 review
0 helpful votes
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Problem SOLVED!
September 11, 2017

My bids were re awarded. I'm delighted. I didn't think that this would be possible but the problem was rectified swiftly. I'm very happy and look forward to my experience at Freelancer.co.uk

Date of experience: September 11, 2017