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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
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My first time the designer quoted me higher price than initial then tried to get upfront all the money even before accepting my project. Freelancer has many hidden charges and make it difficult for you to get refunds withdraw your deposit and close your account all of which they charge you for doing. The design services are mostly outsourced to India even though many designers showing a USA flag in their profile. Don't trust this service.

Date of experience: September 26, 2017
NL
1 review
0 helpful votes
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Excellent
September 27, 2017

I was contacted by Freelancer on something that had gone wrong with my payment, I had not even noticed myself, and they have solved my problem in a personal and quick way. I am surprised by the good service.

Date of experience: September 26, 2017
GB
1 review
0 helpful votes
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I have an issue and a question
September 27, 2017

I had a question about ebay withdrawal, process was made clear but the new process was already completed by your in house team before it became an issue for me.

Date of experience: September 26, 2017
KR
1 review
0 helpful votes
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Eileen kindly informed me of the guidelines for canceling the project.
Following the guidelines, I amable to cancel the project with ease.

Date of experience: September 25, 2017
Hong Kong
1 review
0 helpful votes
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Help with Excellent Service
September 26, 2017

Kayla B is the excellent Agency and help me perfectly with my problem.
Very Impressive.
Thanks.
Tian Yang

Date of experience: September 25, 2017
Mexico
2 reviews
15 helpful votes
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Wow, so many fake reviews!
September 30, 2017

Hey freelancer, it is VERY apparent that your current mass amount of positive reviews are fake and done VERY poorly. Perhaps you should pay them more than 50 cents an hour to post more convincing reviews? Lol

The only thing that amazes me about freelancer.com is that they are still in business.

Date of experience: September 25, 2017
Florida
1 review
0 helpful votes
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Suzanne D was extremely helpful!
September 26, 2017

I was upset over something and she was able to resolve the problem quickly and efficiently. She seemed very intelligent and capable.

Date of experience: September 25, 2017
India
2 reviews
3 helpful votes
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Though I had been working both as freelancer and employer for the freelancer.com site and I have done many successful projects in both profile,
Recently my posted projects are getting fewer and fewer proposals as i myself realized i also hardly bid on projects due to their introduced repressive feature 'bid quality score' which has hardly any legit reason for determining the bid quality.
I Myself take my bids on projects seriously and complete as much of the information that I understand. If nothing, I know my skills, and I don't apply for anything I am not qualified for and many employers send me messages after i place a bid for discussion on the project, but they keep on lowering my bid quality score- may be they want me to spend money to sponsor the bid or something.
And for my posted projects too i can clearly see the response is getting crappier as i always welcome new comer freelancer to join a project if he/she has the skill. But after introducing this feature less freelancer are bidding and i am having to search for a suitable candidate for my project outside freelancer site.
If this is a business strategy which is causing harassment for both freelancers and employers by the freelancer.com site then this is really disappointing and sad.
You will get better response to your project (even if low cost) outside this site as good freelancers in this site are not being able to bid freely. Hope they change this useless feature soon.

Date of experience: September 25, 2017
Singapore
1 review
0 helpful votes
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Over all very good experience. The reply was immediate and got the required support as well. I forgot to cancel the premium membership which I got as free trial and my credit card got debited with the fee. Thanks for the help.

Date of experience: September 25, 2017
Tunisia
1 review
0 helpful votes
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Great support
September 26, 2017

The technical support was great and in good delay. I appreciate that Freelancer.com give as much attention to Freelancer as it is for Employer.
Thank you

Date of experience: September 25, 2017
New York
2 reviews
2 helpful votes
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It is not against freelancer.com in particular. There is no way for them to screen all of the people that try to hire on their site. I just want to warn people not to fall for scams. Do not take any communication or payment off of freelancer.com

Date of experience: September 25, 2017
India
1 review
0 helpful votes
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Excellent service by support staff
September 26, 2017

First time in my life I got such a fast and useful reply from a support centre. Very good experience

Date of experience: September 25, 2017
Bangladesh
1 review
0 helpful votes
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Really Very Good Support
September 26, 2017

I'm very happy for this support. It's an amazing time with support by hector. I got my solution from him at a very short time. Thanks hector for support me. I'll consider you for my future support if possible.

Date of experience: September 25, 2017
Delaware
1 review
1 helpful vote
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Guaranteed Contest - But no prize
September 27, 2017

I participated in a contest where the prize was guaranteed. I won. The prize money was not released. Come to find out that the person doesn't have a bank account attached to Freelancer so that they can automatically take the money out to pay me my hard earned money. Freelancer should be a website where people are unable to hose contest unless they have some sort of verified payment method. It's a website with so much potential but there are so many flaws.

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 24, 2017
Nigeria
1 review
0 helpful votes
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Fast and effective service
September 25, 2017

Professional and understanding team of people who were willing to work on time as i needed a response to a query asap.

Date of experience: September 24, 2017
Arizona
1 review
0 helpful votes
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Fast Customer Service
September 25, 2017

I had a bad experience with an employer. Freelancer answered my emails quickly and refunded my money the same day. Thank you.

Date of experience: September 23, 2017
Ethiopia
1 review
0 helpful votes
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Perfect
September 25, 2017

They helped me with simple and understandable way what's my options are and how to solve it.so it was very helpful.

Date of experience: September 23, 2017
Illinois
1 review
0 helpful votes
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Great customer service
September 23, 2017

Good service. I appreciate the quick respond and the help that I received. It was quick and exactly what I was looking for.

Date of experience: September 22, 2017
Hong Kong
1 review
0 helpful votes
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Great efficiency
September 23, 2017

Thanks for the help. Mark did great help to my request of refunding moeny from the account. He has done it with great paciency and good attitude.

Date of experience: September 22, 2017
New York
1 review
0 helpful votes
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Oboarding Design
September 23, 2017

For a first time user, Freelancer.com set me up to succeed... the process was intuitive, the stafff helpful and the freelancers qualified, quick and communicative. Great experience! Thank you!

Date of experience: September 22, 2017