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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

North Macedonia
1 review
0 helpful votes
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Great service
November 3, 2017

Great help, Katie was available in few minutes and she did her best to help me with my issue. I highly recommend her services to anyone.

Date of experience: November 3, 2017
Canada
1 review
0 helpful votes
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Helped to get the issue resolved
Now I understand the process and what was done wrong before.
Thanks a lot!

Date of experience: November 3, 2017
Denmark
1 review
0 helpful votes
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I found a frustrated group that contributed to freelancer.com and immediately reported it to freelancer support Kayla B.
They immediately took immediate action to close the clandestine accounts and prevent his scam.
Praise Kayla B.
freelancer.com The site is the best in the world.

Date of experience: November 3, 2017
India
1 review
0 helpful votes
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Contest Related issue.
November 3, 2017

Kendra Gallienne took absolutely no time in resolving the query. It was a great help. Thank you... :)

Date of experience: November 3, 2017
Serbia
1 review
0 helpful votes
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Reliable!
November 3, 2017

The biggest platform for freelance work in the world lives up to my expectations. For more than 5 years I have been working here and I will continue to do so. Recommended.

Date of experience: November 3, 2017
Israel
1 review
0 helpful votes
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Very good service
November 2, 2017

Served me quickly and courteously
Thank you
You do a good job! 1

Date of experience: November 2, 2017
Poland
1 review
0 helpful votes
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Support communication
November 2, 2017

Support communication is very straightforward and clear. People are very kind and polite and assist in everything you may ask, even if it's not directly related to original problem

Date of experience: November 2, 2017
India
1 review
0 helpful votes
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Efficiently solved the problem
November 2, 2017

The representative William was quick in understanding and solving the problem efficiently. Thank you

Date of experience: November 2, 2017
India
1 review
0 helpful votes
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Feedback
November 2, 2017

I am really satisfied. Service is really good. I hope, we'll be getting this prompt service smoothly as and when need.

Thanks for your help.

Date of experience: November 1, 2017
India
1 review
0 helpful votes
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Excellent
November 2, 2017

Excellent & user friendly support. It's very fast & provide quick solution. Thanks a lot josie. I really like live chat support.

Date of experience: November 1, 2017
India
1 review
0 helpful votes
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Stuck in money issue
November 2, 2017

Really helpful for solving my problem and but every support give different approach to same solution.

Date of experience: November 1, 2017
Canada
1 review
1 helpful vote
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Amazing service
November 2, 2017

Understand perfectly what I needed. Very polite and knowledgeable. Would use the service again. It was quick and I was able to continue working on other things at the same time.

Date of experience: November 1, 2017
North Carolina
1 review
1 helpful vote
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Help with financial balance issues
November 2, 2017

I got a really helpful advice from the Support Desk specialist over chat, and what is not less important - my main issue with negative financial balance was fixed within couple of minutes.
I recieved an advice of how to avoid such situation in future as well. So much appreaciate it! Thank you!

Date of experience: November 1, 2017
Viet Nam
1 review
0 helpful votes
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Service support
November 2, 2017

My problem had been to solved very fast and easy, love it. I think the service of freelance is best ever i used

Date of experience: November 1, 2017
Kenya
1 review
0 helpful votes
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Very helpful
November 2, 2017

I appreciate the responses I got from the support center, specifically from Claudia. My queries were answered promptly and to the point. Thanks

Date of experience: November 1, 2017
Israel
1 review
1 helpful vote
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Excelent service
November 2, 2017

After a long time i am dealing with your help desk reprasentatives i finally found somebody who is open willing to solve the problem

Date of experience: October 31, 2017
New York
1 review
1 helpful vote
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Contest Awarded entry issues
November 2, 2017

Awarded a contest and then found out the contest winner was a copied logo. Williard was great explaining to me what happend and worked a solution for moving forward.

Date of experience: October 31, 2017
New Hampshire
1 review
1 helpful vote
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Help for a newbie!
November 2, 2017

I was concerned about the legitimacy of two projects that I was offered, without having bid on them, in the same day. They were from two different employers but appear virtually the same in description of the work and the business that was hiring. Antoinette was so helpful and patient since I am so new at this. Also, she sent me a very useful article about potential scams and assured me that I was looking for help in the right place. Thanks again, Antoinette!

Date of experience: October 31, 2017
Philippines
1 review
0 helpful votes
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Quick Response
October 31, 2017

It was not a bad experience. Deana R. Was thorough with her help. The response was quick. I'm very happy with how they handled my request.

Date of experience: October 31, 2017
California
1 review
0 helpful votes
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Josie is great, helped me a lot to resolve my financial issues quickly. Her manner is so professional and her word is so warm and kindly.
I highly appreciate support she gave me.
Thank you Josie :)

Date of experience: October 31, 2017