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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Algeria
1 review
0 helpful votes
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Thank you Kim
November 10, 2017

Very skilled and professional assistant. Thanks to Allah then to him, I could recover my account.he was very intelligent in dealing with my concern. Hope all the other assistants are like him. Thanks again.

Date of experience: November 9, 2017
Nebraska
1 review
0 helpful votes
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Wonderful Service.
November 10, 2017

Great Customer Service, Kayla was very courteous and knew what she was doing. She helped me fixed the problem I was having on my account right away and didn't waste anytime. Thanks Again Kayla B.

Date of experience: November 9, 2017
Australia
1 review
0 helpful votes
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Awesome concept!
November 9, 2017

I have only been on Freelancer for a day and can already see the benefits. A phenomenal concept that is well delivered.

Date of experience: November 9, 2017
GB
1 review
0 helpful votes
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Responsive service
November 9, 2017

Always textbook service from friendly staff - thanks a lot. Had an issue, it got resolved quickly, like always.

Date of experience: November 8, 2017
California
1 review
0 helpful votes
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Helped Refund From A Scam
November 9, 2017

Antoinette B helped explain to me how the scam account was closed and why. They also helped me refund the money I was charged for accepting the job.

Date of experience: November 8, 2017
India
1 review
0 helpful votes
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Fast Service
November 9, 2017

This is really a fast service and provide my solution in short time duration.
Customer support is really good and solve all my queries in a good manner.

Date of experience: November 8, 2017
Panama
1 review
0 helpful votes
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Super helpful!
November 9, 2017

I was looking for some info on withdrawing my payments and Sandra was incredibly helpful. And she was quick about it, too!

Date of experience: November 8, 2017
Utah
1 review
0 helpful votes
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Very Nice Support service
November 9, 2017

Judith J is great support member. He solved my issue with in short time. Very good service. Thanks again...

Date of experience: November 8, 2017
Australia
1 review
0 helpful votes
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Sandra T
November 9, 2017

Sandra was very knowledgable, helpful and patient. Excellent customer service! I was very impressed with her level of care. Thank you Sandra.

Date of experience: November 8, 2017
GB
1 review
0 helpful votes
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Tech support
November 9, 2017

Wonderful support from Mark G. Not sure what else to say, he delivered, answered questions, sent useful links for me to follow. Useful support and information.

Date of experience: November 8, 2017
Brazil
1 review
0 helpful votes
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Great support!
November 9, 2017

I was answered quickly and the problem was solved correctly, I will always recommend and will always be part of this project

Date of experience: November 8, 2017
Saudi Arabia
2 reviews
2 helpful votes
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So Professional
November 9, 2017

I had a couple of issues in the website. And Kimberly R. Was so patient and professional in solving both problems. Great employee!

Date of experience: November 8, 2017
Jordan
1 review
0 helpful votes
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Barry N. Is Great
November 8, 2017

I had an issue with my account and the chat Support Barry N. Was great and in a good will to remove my account restrictions, which were due to an employer who reached to support for a single time when I didn't reply to his message as it was late and I was asleep, Barry N. Has been wonderful in understanding my dispute of the issue and resolving my account issue

Date of experience: November 8, 2017
GB
1 review
1 helpful vote
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Great Customer support
November 8, 2017

Used the chat - very responsive and solved my issue quickly. Now ready to get started...

Date of experience: November 8, 2017
India
1 review
0 helpful votes
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Thank you Josie G. For help with my phone verification. The response was swift and effective. Will remember to use the service more often if I ever have any more trouble.

Date of experience: November 8, 2017
India
1 review
1 helpful vote
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Review on issue faced,
November 8, 2017

Hi Brain,

Your support on this issue resolution is marvelous. Can't believe such a fast action taken to resolve the complete issue. I really appreciate & Thank you so so much. Stay blessed.

Date of experience: November 8, 2017
GB
1 review
1 helpful vote
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Thank you very much Kayla B. For helping me! So kind!
Kayla B. Helped me with a confusion of a milestone.

Date of experience: November 8, 2017
Turkiye
1 review
0 helpful votes
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So helpfull
November 8, 2017

Customer support is fast and professional, If ı have another problem like this now ı know what ı will do. Also customer support Kimberly is very helpfull and kind to me.

Date of experience: November 8, 2017
Texas
1 review
0 helpful votes
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Good experience
November 8, 2017

It was in general a good experience in getting answers and help. They kindly gave a courtesy couple of day extension to the project. The only thing was they were always asking " anything else" as if they wanted to leave the chat and I had to continue asking my questions and asking them. I got that question like 10 times or so.

Date of experience: November 8, 2017
Romania
1 review
0 helpful votes
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I had a bad situation about a employer, and Mr. Brian A helped me a lot. He refunded me the project fee after my employer wasn't serious about it. I wish nothing but the best for Mr Brian, you need more people like him around

Date of experience: November 8, 2017