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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Exellent assistance, and very prompt response and a pleasure to deal with. Very happy with the service!

Date of experience: November 22, 2017
Canada
2 reviews
14 helpful votes
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I make a job and I get over 2 dozen spam proposals. Is there no one human on this site?

I'd personally recommend people looking to hire to have some sort of anti-spam easy-to-answer captcha in your proposal otherwise it's just a waste of time.

All this being said, I had a nice chat with a potential freelancer whom I wish to hire. So be patient and take your time since it seems to be quantity over quality - at least in the initial stages of hiring.

Date of experience: November 22, 2017
Mexico
1 review
0 helpful votes
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Helpful
November 22, 2017

Kayla was helpful and fixed my problem quickly. She was awesome, and very supportive. I will request her help again. I recomend her.

Date of experience: November 22, 2017
India
1 review
0 helpful votes
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Payment Verify
November 22, 2017

My problem is payment verify is one time process or not? In this i confuesd, so i chat now to freelancer and that my problem is solved.

Date of experience: November 21, 2017
VE
1 review
0 helpful votes
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Efficiency
November 22, 2017

Contact support to help me with some problems and it really helped me a lot, I appreciate your help and your efficient work, thank you very much!

Date of experience: November 21, 2017
Mexico
1 review
0 helpful votes
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Help
November 22, 2017

I had some problems with a billing from my account, and they helped me in the best way, very nice customer service.

Date of experience: November 21, 2017
California
1 review
0 helpful votes
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Great service
November 22, 2017

Amy was really kind. And did exactly what I was hoping for even without asking. Thats service.
Just filling the rest. Just filling the rest. Just filling the rest. Just filling the rest.

Date of experience: November 21, 2017
Texas
1 review
0 helpful votes
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Instant help found
November 22, 2017

Kayla B. Has all the technical skills to cater all the problems of mine and other freelancers like me on Freelancer.com

Date of experience: November 21, 2017
Colorado
2 reviews
10 helpful votes
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Eric stepped up
November 22, 2017

Just wanted to say Eric did a great job of fixing an issue I had. The agent who had responded to my ticket the first time was HORRIBLE. I already sent feedback on that, though, but kudos to Eric.

Date of experience: November 21, 2017
Illinois
1 review
0 helpful votes
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Thanks Barry
November 22, 2017

Barry went the extra mile to help me with my issue. He was polite and very helpful Thanks again Barry

Date of experience: November 21, 2017
India
1 review
0 helpful votes
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Awesome support
November 22, 2017

Hi

Josie and Gab are really nice and supportive people. They solved my issue.

Regards,

Vijay Thakor

Date of experience: November 20, 2017
Michigan
1 review
0 helpful votes
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Contacted Freelancer.com support chat, although fourth in queue, was greeted within one minute by Antoinette B. Who immediately took care of my service issue. Outstanding service.

Date of experience: November 20, 2017
Philippines
3 reviews
3 helpful votes
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The clients pay too low yet they demand extreme professionalism and quality of work. Not a good site for freelancers.

Date of experience: November 20, 2017
Viet Nam
1 review
0 helpful votes
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Speedy assistance
November 22, 2017

Deena R tended to my request and sorted out my problem in record time.
Great service! She went the extra mile and processes my refund and cancelled my monthly subscription for me as requested.

Date of experience: November 20, 2017
Spain
1 review
0 helpful votes
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Después de tener un problema en un proyecto, me ha ayudado y tranquilizado.
Me ha dado soluciones, que es lo que yo buscaba.
Todo ha ido muy bien.

Date of experience: November 20, 2017
Pakistan
1 review
0 helpful votes
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Nice Conversation
November 20, 2017

It was so quick and easy. The representative was professional and even solved my issue in no time.
Freelancer.com should continue to support their users like this.

Date of experience: November 19, 2017
Blessy T.
India
1 review
3 helpful votes
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Risky Platform For Earn Money
November 22, 2017

They doing all effort for their business.

Freelancer getting loss many time when some new clients come to platform.
or some fraud experienced client fishing the freelancer.

This platform need some AI tool to detect employeer confidentiality to damage control freelancer payments.

Date of experience: November 19, 2017
India
1 review
0 helpful votes
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Very nice support
November 20, 2017

He is nice. He have a mind to understand my feelings and what I said.
A++ rating.
All other freelancers hesitated to help me. He atleast saves 2k-3k INR for me.

Date of experience: November 19, 2017
California
1 review
0 helpful votes
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Accidental sponsor
November 20, 2017

Being on the freelancer platform for a while one would think I know the menus and options generally well. Well. Turns out I was a bit too trigger happy today and accidentally invoked an option that cost a few dollars. Whilst it wasn't my intention to invoke that option, I was skeptical about the support I would get from help desk. Needless to say I was pleasantly surprised by the support I got. However. I have to ask freelancer to implement a confirmation dialog for each financial transaction.

Date of experience: November 19, 2017
Oklahoma
1 review
1 helpful vote
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Good help
November 20, 2017

They were fast and helpful! They were quick to find my issue and give me info as well as reverse my mistake.

Date of experience: November 19, 2017