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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I authenticated my card with the help of an online chat specialist. Before that my challenge was finding a charge on bank account during the authentification process.
At this stage I got help)) it was quick and understandable help. The site offered me to change the amount of the project. Thank you!
I had two separate and unrelated questions. Kayla B. Assisted me with both. The communication was clear and she did her best to check the issues and give me the correct advice.
I was confused on how to use contest, Kendra G. Was extremely helpful and we came to a conclusion that was more than fair!
The support was very understanding and helpful. Kendra addressed all concerns that I had. Thank you very much.
Very few place that I found that I enjoyed the customer support experience as much as on freelancers
Charlotte Very quick response, excellent customer service, i really love him. Thanks man. Thanks a lot.
I contacted to freelancer.com support, and had chat with Kayla B., I got help and satisfied at all. This support operator is very good! :)
Knowledgeable person. Polite and have patience. Clear in communication and understanding the issue quickly and easily. Made life easy for me.
Freelancer.com is an EXCELLENT platform and I appreciate the efforts put in by a always helpful, sincere and committed Customer Support team.
Thanks again and My Best wishes to the entire team.
I was incredibly satisfied with the speed and patience of Antoinette. While answering my central question, Antoinette discovered that I was having difficulties with other parts of the system. Antoinette offered to go above and beyond with his responsibilities.
I had a doubt when my employer told me he/she need my address so that check can be send and send the remaining money back. It could have been a fake check scam.
I am very glad I talk to freelancer service, they even refund the service charge for that project or scam. I was saved.
Thanks so much!
I got best service and good helping from this support
Thanks again
Good Good Good
Very quick response, excellent customer service, congrats for your service.
See you soon Freelancer
Brenda helps me very soon. She gives me great support))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))
I am very satisfied with my chat support person (Kimberley by name), she knew instantly the answer to my question. Thank you!
The support was great, and it really is an amazing tool. Its too bad paypal does not support sri lanka to transfer funds, I would see a lot of people working on this.
Kayla helped me out with a reimbursement. She was very professional, prompt and helpful.
I had some questions for identification, but I could understand easily by her help. She was very kind. If you have any questions, please chat her. She will tell you everything.
It was communication so less. I have already complete the handover file & this project closed. But, I don; t get my price.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

