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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Thank you
November 30, 2017

I authenticated my card with the help of an online chat specialist. Before that my challenge was finding a charge on bank account during the authentification process.

Date of experience: November 29, 2017
Ukraine
1 review
0 helpful votes
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At this stage I got help)) it was quick and understandable help. The site offered me to change the amount of the project. Thank you!

Date of experience: November 29, 2017
Bulgaria
1 review
0 helpful votes
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Help with 2 questions
November 30, 2017

I had two separate and unrelated questions. Kayla B. Assisted me with both. The communication was clear and she did her best to check the issues and give me the correct advice.

Date of experience: November 28, 2017
Texas
1 review
0 helpful votes
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Very Helpful Support
November 30, 2017

I was confused on how to use contest, Kendra G. Was extremely helpful and we came to a conclusion that was more than fair!

Date of experience: November 28, 2017
GB
1 review
0 helpful votes
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Great support
November 29, 2017

The support was very understanding and helpful. Kendra addressed all concerns that I had. Thank you very much.

Date of experience: November 28, 2017
Saudi Arabia
1 review
0 helpful votes
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Very few place that I found that I enjoyed the customer support experience as much as on freelancers

Date of experience: November 28, 2017
Bangladesh
1 review
0 helpful votes
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Charlotte Very quick response, excellent customer service, i really love him. Thanks man. Thanks a lot.

Date of experience: November 28, 2017
Ukraine
1 review
0 helpful votes
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Chat with support
November 28, 2017

I contacted to freelancer.com support, and had chat with Kayla B., I got help and satisfied at all. This support operator is very good! :)

Date of experience: November 28, 2017
France
1 review
0 helpful votes
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Awesome
November 28, 2017

Fast and nice support.
I got processed for a refund in 2 minutes.
Pleasant conversation with Josie.
See you soon Freelancer

Date of experience: November 28, 2017
India
1 review
0 helpful votes
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Knowledgeable person. Polite and have patience. Clear in communication and understanding the issue quickly and easily. Made life easy for me.

Date of experience: November 27, 2017
India
1 review
0 helpful votes
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Freelancer.com is an EXCELLENT platform and I appreciate the efforts put in by a always helpful, sincere and committed Customer Support team.
Thanks again and My Best wishes to the entire team.

Date of experience: November 27, 2017
New York
1 review
0 helpful votes
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BEST customer service experience!
November 28, 2017

I was incredibly satisfied with the speed and patience of Antoinette. While answering my central question, Antoinette discovered that I was having difficulties with other parts of the system. Antoinette offered to go above and beyond with his responsibilities.

Date of experience: November 27, 2017
New Jersey
1 review
0 helpful votes
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Saved me from the potential scammer
November 28, 2017

I had a doubt when my employer told me he/she need my address so that check can be send and send the remaining money back. It could have been a fake check scam.
I am very glad I talk to freelancer service, they even refund the service charge for that project or scam. I was saved.

Date of experience: November 27, 2017
Texas
1 review
0 helpful votes
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Best support
November 28, 2017

Thanks so much!
I got best service and good helping from this support

Thanks again

Good Good Good

Date of experience: November 27, 2017
Mexico
1 review
0 helpful votes
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Duplicated payment
November 28, 2017

Very quick response, excellent customer service, congrats for your service.

See you soon Freelancer

Date of experience: November 27, 2017
Armenia
1 review
0 helpful votes
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Excellent work
November 27, 2017

Brenda helps me very soon. She gives me great support))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))

Date of experience: November 27, 2017
Spain
1 review
0 helpful votes
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Support by chat
November 27, 2017

I am very satisfied with my chat support person (Kimberley by name), she knew instantly the answer to my question. Thank you!

Date of experience: November 27, 2017
Sri Lanka
1 review
0 helpful votes
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The support was great, and it really is an amazing tool. Its too bad paypal does not support sri lanka to transfer funds, I would see a lot of people working on this.

Kayla helped me out with a reimbursement. She was very professional, prompt and helpful.

Date of experience: November 27, 2017
Viet Nam
1 review
0 helpful votes
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"Very good support"
November 27, 2017

I had some questions for identification, but I could understand easily by her help. She was very kind. If you have any questions, please chat her. She will tell you everything.

Date of experience: November 27, 2017
Bangladesh
1 review
1 helpful vote
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Great freelancer.
November 29, 2017

It was communication so less. I have already complete the handover file & this project closed. But, I don; t get my price.

Date of experience: November 26, 2017