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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
1 helpful vote
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Good assisted for me.
January 15, 2018

I was good assisted for me. Many many thanks to you Brenda for assist to me. I hope you will be fine. Thanks

Date of experience: January 15, 2018
Egypt
1 review
0 helpful votes
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Great support
January 15, 2018

Was so much helpful, listening and professionally dealing with the issue.
Such professional customer service makes me want to make all my freelancing jobs through your website

Date of experience: January 14, 2018
Colorado
1 review
0 helpful votes
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Logo design and Customer Service Fix
January 15, 2018

We have used Freelancer to great success with our logo design. Previously, I paid 2,500 in the US for a designer and got a better result for $190 on Freelancer. Also, I had a customer service issue involving some funds that their support team took care of right away.
I pretty much plan to use this service whenever I need technical / design work.

Date of experience: January 14, 2018
Amira D.
Italy
1 review
0 helpful votes
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Barry was very efficient and very fast, he risolved the problem quickly and he was very polite in addition to that, so I hope to find him everytime I contact Freelancer

Date of experience: January 14, 2018
Ukraine
1 review
0 helpful votes
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Quick and polite response with guided steps on how to resolve my issue. Could not be more satisfied :)

Date of experience: January 14, 2018
India
1 review
0 helpful votes
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I have experienced of working with freelancer since 7 years, It as boosted start up business and stay in competitions.

Date of experience: January 14, 2018
AE
1 review
0 helpful votes
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With the help of our team, you can forget about tight deadlines and unclear tasks. With our help, you will enjoy outstanding outcomes along with an incredible amount of free time you have only dreamed about!

Date of experience: January 14, 2018
Belarus
1 review
0 helpful votes
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Inaccuracy with the map
January 14, 2018

Thank you for solving my question quickly. A good person, works quickly and helped too quickly. Good specialist

Date of experience: January 13, 2018
Sweden
1 review
0 helpful votes
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Supperhappy
January 14, 2018

Still supperhappy. The guy swiftly helped me, was very polite and fixed the problem. I am supper happy with his work

Date of experience: January 13, 2018
India
1 review
0 helpful votes
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Cancel membership
January 14, 2018

Very helpful and quick. Katie was very patient and helpful and he helped me understand and fix my problem.

Date of experience: January 13, 2018
Bangladesh
1 review
0 helpful votes
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Outstanding support.
January 13, 2018

Wow! Its a great support from freelancer.com and also its my first support from freelancer customer support. This service is very well. Kayla B is very helpful person. He or she solve my problem within a few minutes. I appreciate his/her work. His/her conversation so great. A lot of thanks Kayla B.

Date of experience: January 12, 2018
Michigan
1 review
0 helpful votes
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Kayla B Assistance
January 13, 2018

Kayla was an awesome help with getting my project resolved. Thank you very much for taking the time to help out!

Date of experience: January 12, 2018
Brazil
1 review
0 helpful votes
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Solved!
January 13, 2018

I had a problem with my payment and Kayla B solved It easily for me. Awesome treatment and excellent efficiency. Thanks!

Date of experience: January 12, 2018
Sri Lanka
1 review
0 helpful votes
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Perfect!
January 13, 2018

He assisted me really well. All my bugs fixed crystal clear on time. Thank you so much for doing a great Job!...

Date of experience: January 12, 2018
GB
1 review
0 helpful votes
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I had some issues with the control of freelancer.com. Quick and good cutomer support from Kayla B. All pefect to a point and very quick. My recomendations.

Date of experience: January 12, 2018
India
1 review
0 helpful votes
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Support from Katie R
January 13, 2018

I really like the support that freelancer provides. Katie was very patient and helpful and he helped me understand and fix my problem.

Date of experience: January 12, 2018
India
1 review
0 helpful votes
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Customer Support
January 12, 2018

Brian A. Is a fantastic guy helped me around getting settled on freelancer. Guys like him are the core of a successful organisation and its customer support.

Date of experience: January 12, 2018
Pakistan
1 review
0 helpful votes
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Project Fees Refund
January 12, 2018

Excellent service provided by Katie. Katie was really cooperative and understood the situation calmly and acted upon it nicely. Really satisfied.

Date of experience: January 12, 2018
India
1 review
0 helpful votes
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Support from Katie R
January 14, 2018

Katie is very patient and helpful and answer my all questions. It is nice to feel you're talking to a human being rather than a robot.

Date of experience: January 12, 2018
Indonesia
1 review
0 helpful votes
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Freelancers have a good system and have a quick assistant to handle the problems that occur, thanks to Kayla B. Having solved my problem very quickly

Date of experience: January 11, 2018