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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I was good assisted for me. Many many thanks to you Brenda for assist to me. I hope you will be fine. Thanks
Was so much helpful, listening and professionally dealing with the issue.
Such professional customer service makes me want to make all my freelancing jobs through your website
We have used Freelancer to great success with our logo design. Previously, I paid 2,500 in the US for a designer and got a better result for $190 on Freelancer. Also, I had a customer service issue involving some funds that their support team took care of right away.
I pretty much plan to use this service whenever I need technical / design work.
Barry was very efficient and very fast, he risolved the problem quickly and he was very polite in addition to that, so I hope to find him everytime I contact Freelancer
Quick and polite response with guided steps on how to resolve my issue. Could not be more satisfied :)
I have experienced of working with freelancer since 7 years, It as boosted start up business and stay in competitions.
With the help of our team, you can forget about tight deadlines and unclear tasks. With our help, you will enjoy outstanding outcomes along with an incredible amount of free time you have only dreamed about!
Thank you for solving my question quickly. A good person, works quickly and helped too quickly. Good specialist
Still supperhappy. The guy swiftly helped me, was very polite and fixed the problem. I am supper happy with his work
Very helpful and quick. Katie was very patient and helpful and he helped me understand and fix my problem.
Wow! Its a great support from freelancer.com and also its my first support from freelancer customer support. This service is very well. Kayla B is very helpful person. He or she solve my problem within a few minutes. I appreciate his/her work. His/her conversation so great. A lot of thanks Kayla B.
Kayla was an awesome help with getting my project resolved. Thank you very much for taking the time to help out!
He assisted me really well. All my bugs fixed crystal clear on time. Thank you so much for doing a great Job!...
I had some issues with the control of freelancer.com. Quick and good cutomer support from Kayla B. All pefect to a point and very quick. My recomendations.
I really like the support that freelancer provides. Katie was very patient and helpful and he helped me understand and fix my problem.
Brian A. Is a fantastic guy helped me around getting settled on freelancer. Guys like him are the core of a successful organisation and its customer support.
Excellent service provided by Katie. Katie was really cooperative and understood the situation calmly and acted upon it nicely. Really satisfied.
Katie is very patient and helpful and answer my all questions. It is nice to feel you're talking to a human being rather than a robot.
Freelancers have a good system and have a quick assistant to handle the problems that occur, thanks to Kayla B. Having solved my problem very quickly
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

