Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
2 helpful votes
Follow Troy G.
Unfollow Troy G.
Share Review
Report Review

I do not recommend this site for any work. It is unfortunate that they do not have any control over their Freelance workers and most of them are scammers. This site has been informed so many times about the lewd activities of their Freelancers and yet, they are very far from doing anything that would resolve any issue. Instead, they would go around the issue and ask you for payment for any dispute you have over the person. If you are in serious business, this is one site not for you. You will spend money for failed projects, convince you to do more and spend more. If you have the money to spend, I suggest you go to a professional, rather than these people from Iran and India. Scammers... total scammers.

Date of experience: February 13, 2018
TW
1 review
0 helpful votes
Follow Abhinav R.
Unfollow Abhinav R.
Share Review
Report Review

Resolved.
February 13, 2018

My issue was resolved and was very convenient. Barry was very helpful and gave all the information too.

Date of experience: February 13, 2018
India
1 review
0 helpful votes
Follow Priyanka V.
Unfollow Priyanka V.
Share Review
Report Review

Payment to client query
February 15, 2018

I have got a message from a person to mail an email so I did
Later I have recieved mail asking to pay for which I doubted and contacted the support

Date of experience: February 13, 2018
India
1 review
0 helpful votes
Follow sushma k.
Unfollow sushma k.
Share Review
Report Review

Fast response
February 13, 2018

You are taking money from the account without asking any security code. For this transaction, you sent me INR1600, but INR1800 was cut from my account.

Date of experience: February 12, 2018
Bangladesh
1 review
0 helpful votes
Follow habib k.
Unfollow habib k.
Share Review
Report Review

Good chats
February 13, 2018

I will provide you:
Money back guarantee.
Best Quality.
High Resolution Print ready Files.
100% Satisfaction guaranteed.
Unlimited Revisions (until you are satisfied) feel free to ask any questions
Before placing order, I'm always happy to answer your questions.

Date of experience: February 12, 2018
Washington
1 review
0 helpful votes
Follow Vadim B.
Unfollow Vadim B.
Share Review
Report Review

Live support
February 13, 2018

It was very quick and helpful. I was very impressed with such a great support system and good professionals that always ready to help.

Date of experience: February 12, 2018
Canada
1 review
0 helpful votes
Follow Alex B.
Unfollow Alex B.
Share Review
Report Review

Great communication and help
February 13, 2018

Great help. Answered all my questions and went a little beyond. I love freelancer. I will make sure to tell everyone about them

Date of experience: February 12, 2018
VE
1 review
0 helpful votes
Follow Daniel M.
Unfollow Daniel M.
Share Review
Report Review

Very helpful
February 13, 2018

Antoinette was lovely and was very helpful addressing my issue even though i was a little bit harsh at the beggining she handle it great. 5/5

Date of experience: February 12, 2018
AE
1 review
0 helpful votes
Follow Mahmoud C.
Unfollow Mahmoud C.
Share Review
Report Review

Great Freelancer help
February 12, 2018

Josie G. Was great in helping and was very responsive.
He helped out a lot and understood my concerns

Date of experience: February 12, 2018
Bangladesh
1 review
0 helpful votes
Follow Kalam A.
Unfollow Kalam A.
Share Review
Report Review

Exellent support
February 12, 2018

Good relations. Support team always support me, his name " Kayla B ". A lot of thanks Kayla B and support team.

Date of experience: February 12, 2018
Saudi Arabia
1 review
0 helpful votes
Follow Angelica G.
Unfollow Angelica G.
Share Review
Report Review

Helped me address all of my concerns
February 12, 2018

Service is very good, but the system is confusing. Kayla B. Was the support that helped me and she was great.

Date of experience: February 12, 2018
Italy
1 review
2 helpful votes
Follow Massimo T.
Unfollow Massimo T.
Share Review
Report Review

Bad bad bad
February 14, 2018

Non sanno fare il loro lavoro non risppondono correttamente sono sempre generici si prendono solo i soldi. Sono molto cari il sito non e chiaro

Date of experience: February 11, 2018
India
1 review
0 helpful votes
Follow Vaidyanathan G.
Unfollow Vaidyanathan G.
Share Review
Report Review

Review for Verified Badge
February 12, 2018

The experiece in terms of approaching me with details on Verified Badge and taking the application to completion was good. It was very smooth process

Date of experience: February 11, 2018
Malaysia
1 review
0 helpful votes
Follow umar f.
Unfollow umar f.
Share Review
Report Review

Fast Response
February 12, 2018

Feedback in seconds. Really appreciate that! Was unsure how to solve my problems for deposit payment issue on Freelancer.com website.

Date of experience: February 11, 2018
India
1 review
1 helpful vote
Follow HiddenDimension T.
Unfollow HiddenDimension T.
Share Review
Report Review

Excellent support by "Katie R"
February 12, 2018

I was trap by a fake user and fake project and was charged $25 for that ghost project. The problem was why should I pay if i got nothing not even project.
I would prefer to create a new account rather than paying for ghost user and project. My problem is very well solved by support staff "Katie R". I appreciate you quick support. Thank you!

Date of experience: February 11, 2018
Maree D.
Montenegro
1 review
0 helpful votes
Follow Maree D.
Unfollow Maree D.
Share Review
Report Review

Very Good Support
February 12, 2018

She help me about me negative balance on freelancer very well. She 's the best.
Thank you very much.

Date of experience: February 11, 2018
Pakistan
1 review
0 helpful votes
Follow Ahmad F.
Unfollow Ahmad F.
Share Review
Report Review

Awesome
February 12, 2018

It was a great experience with freelancer.com, Highly professional and humble support agents. I like that very much!

Date of experience: February 11, 2018
VE
1 review
0 helpful votes
Follow gladys v.
Unfollow gladys v.
Share Review
Report Review

EXCELENTE!
February 12, 2018

Excelente! Muy amable y rápida, me respondió con exactitud, lo que necesitaba. Muy bueno el servicio de atención.

Date of experience: February 10, 2018
District of Columbia
1 review
0 helpful votes
Follow Omar Z.
Unfollow Omar Z.
Share Review
Report Review

Perfect suggestions. Highly advisable
February 11, 2018

I selected the recruiter service to save me some time and effort but really did not expect such spot-on to needs, and very fast suggestion.
The first first freelancer suggested by my recruiter, was the perfect choice and I ended up awarding him the job.
Great service. Thank you

Date of experience: February 10, 2018
Germany
1 review
1 helpful vote
Follow SSHAWK H.
Unfollow SSHAWK H.
Share Review
Report Review

LOGO CONTEST
February 12, 2018

Very bad customer service... it is taking freelancer over 2 weeks to get back to me with a solution! Great concept. Great designers. Bad freelancer follow up service. Can't award the contest to the winners... the money taken from me might be lost also

Date of experience: February 10, 2018