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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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A great support
February 28, 2018

Kayla B. Was so accurate, fast, and kind with me. I really appreciate her support. I was feeling tired because I am having difficulties about many things in my life. I wanted to kick start my freelancer profile and Kayla B. Was there to support me very quickly.

Date of experience: February 28, 2018
Italy
1 review
0 helpful votes
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Very fast and complete
February 28, 2018

Josie helped me with all my request in very few time. It was really patience.
Very fast and complete assistance.

Date of experience: February 28, 2018
Nigeria
1 review
0 helpful votes
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Responsive CRM
February 28, 2018

I almost made an expensive mistake in transacting with an employer as a freelancer, but for the timely and rapid response of a CRM agent by name Erwin C. I was properly guided and was equipped to make an informed decision. #KudosTeamFreelance.Com

Date of experience: February 28, 2018
New Zealand
1 review
0 helpful votes
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Fantastic response
February 28, 2018

Kayla B was just fantastic very fast response and fixed my problem in 1 min PERFECT
If you get her to help you she will do a fantastic job

Date of experience: February 27, 2018
Portugal
1 review
0 helpful votes
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Great Techsupport
February 28, 2018

Once again, great tech support from Kayla! The response was quick and all the info i requested and the support was given instantly.

Date of experience: February 27, 2018
Malaysia
1 review
0 helpful votes
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Fast, Efficient and Informative
February 28, 2018

It was super fast and Antoinette B. Was very helpful. Being very new to Freelancer it is reassuring to know there is assistance like this available.

Date of experience: February 27, 2018
India
1 review
1 helpful vote
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Supportive
February 27, 2018

Great communication, always helpful, great team, Nice to work on such a platform.
All my queries are resolved.

Thank you Barry for helping me with my account.

Date of experience: February 27, 2018
AE
1 review
4 helpful votes
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I got a bad freelancer, who, as soon as I sent the data, got more demanding and was verbally abusive. I tried to end the project right away, before even one minute of work was done. But now I'm stuck paying additional fees. And if I'm lucky, I'll get a partial refund as a credit! I don't want to use this site again if the freelancers are so unprofessional, so, why do I need credit? Buyer beware!

Date of experience: February 27, 2018
Singapore
1 review
1 helpful vote
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Great service from Kayla B.
February 27, 2018

Kayla was extremely helpful and knowledgeable - helped to resolve my issues quickly. Excellent customer service!

Date of experience: February 26, 2018
India
1 review
0 helpful votes
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Good Help
February 27, 2018

Good Communication and very helpful and quick problem resolving.He can help any kind of problems regarding the freelancer queries.

Date of experience: February 26, 2018
India
1 review
0 helpful votes
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Awesome Support From Kimberly R.
February 27, 2018

Great, Fast Solution to my Query! Kimberly R. Is one of great support representative here on Freelancer.

Date of experience: February 26, 2018
India
1 review
3 helpful votes
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Awesome
March 1, 2018

I had an issue with an employer and Frieda S. Helped me in understanding couple of things about freelancer.com

Date of experience: February 26, 2018
Romania
1 review
0 helpful votes
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Good experience
February 26, 2018

Josie helped me with the issue by addressing it to the next level. Hope I will get a positive answer and be able to display the badges on my profile. Thank you!

Date of experience: February 26, 2018
Georgia
1 review
0 helpful votes
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Payments
February 26, 2018

I got all the answers to the question
Many thanks
Everything works perfectly
Kimberly is very polite and answered all questions

Date of experience: February 26, 2018
Canada
4 reviews
20 helpful votes
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RIP OFF REPORT
February 28, 2018

IM GUESS THEY HAVE A FEW GOOD GUYS BUT THE GUY I GOT JUST RIPPED ME OFF BY NOT DOING ANYTHING THEN THE SITE DIDNT REFUND ME ANYTHING.

I had problems with upwork also i just dont think they have your best interest in mind and always looking fr the easy money never wanting to do the hard work

Date of experience: February 26, 2018
Ireland
2 reviews
0 helpful votes
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Membership issue
February 26, 2018

Josie was really helpful and sorted the issue quickly and was extremely helpful about it. Thank you for your help. 5 star

Date of experience: February 26, 2018
Spain
1 review
0 helpful votes
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Barry is a good supporter
February 26, 2018

I had a question with my withdraw and Barry guided me very well. And now I could make my request for refunding my earnings on freelancer. Thanks.

Date of experience: February 26, 2018
India
1 review
0 helpful votes
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Excellent
February 26, 2018

The information provided by the support member was good. Kayla. B has given the complete and appropriate information.

Date of experience: February 26, 2018
India
1 review
0 helpful votes
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Stephanie Was Very Helpfull
February 26, 2018

She Was Very Helpfull She Understand And Solve My Problem Very Efficiently.
Keep The Good Work Up.
As Long As Support Executives Like You Are On Freelancer
We Always Feel Safe To Work Here

Date of experience: February 26, 2018
Czechia
1 review
0 helpful votes
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Great support
February 26, 2018

The support on freelancer.com is absolutely amazing, very quick and friendly. If there's any problem, I would not hesitate to contact them again.

Date of experience: February 26, 2018