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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Milestone Reversal
November 8, 2018

It was a pleasure to have been assisted by Frieda, she was super attentive, charismatic and helped me with what I was experiencing.

Date of experience: November 6, 2018
Turkiye
1 review
0 helpful votes
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Was soo helpful
November 8, 2018

Helped me a lot and i understand what should I do for next jobs. I had problem with costumer and he did not paid to me. Bet now I know that i shoul wait costumer to pay milestone then i can start job

Date of experience: November 6, 2018
NL
1 review
0 helpful votes
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Hourly Project Payment issue
November 10, 2018

I am satisfied to chat with Josie G. He is more helpful and help me on Hourly Project Payment issue.

Date of experience: November 6, 2018
Norway
1 review
0 helpful votes
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Inquiry regarding an ongoing job
November 8, 2018

A helpful and pleasant agent who helped me in an efficient and fast way.
The agent looked like an expierenced person who gave me fast answers.

Date of experience: November 6, 2018
India
1 review
0 helpful votes
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Excellent experience with Josie G
November 8, 2018

I started thinking I will have to go through this bot thing and register in a lot of places and basically was prepared for a terrible experience. But the issue was resolved and taken care of and some action point was proactively suggested like refund has to be initiated through support so she asked me if I want her to initiate it, else I would have to start a new conversation altogether

Date of experience: November 6, 2018
Malaysia
1 review
0 helpful votes
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Getting help
November 8, 2018

I received help promptly from Jade D from support and was completely satisfied. I'm glad an online chat help is available.

Date of experience: November 6, 2018
Australia
1 review
0 helpful votes
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Josie helped me very much
November 8, 2018

I have the profile pic i want thanks to Josie

Thank you Thank you Thank you Thank you Thank you Thank you Thank you

Date of experience: November 6, 2018
Texas
1 review
0 helpful votes
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Project listing
November 8, 2018

I couldn't list my project because it kept getting rejected but Erwin C. Made it possible to list it. I'm very grateful.

Date of experience: November 5, 2018
Australia
1 review
0 helpful votes
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No show Contest help by Freelance
November 8, 2018

I had run a contest, which attracted no Freelancers. I then upped the contest price, as well as i changed it to Guaranteed Contest, to prove how serious i was in having this job done. I had 7 proposals, however they were all withdrawn prior to the end of the contest. The Contest being Guaranteed, meant that I "HAD TO" award it to a contestant. But I had none to award it to. I approached Freelancer Support, and the support staff member Kayla B reviewed my issue, and discussed it with the Contest Team, and within a couple of minutes from the time i started talking to Kayla B, I had my funds returned to me due to "no show" by freelancers. GREAT HELP AND ASSISTANCE BY KAYLA B!

Date of experience: November 5, 2018
India
1 review
0 helpful votes
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Fantastic Service
November 8, 2018

I talked with Kalya B. She guide me in a good manner. I am very much happy with the support.!

Thank you

Date of experience: November 5, 2018
Japan
1 review
0 helpful votes
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Josie G is very kind and knowledgeable. It was very helpful to understand my issue. I really appreciate Josie G and all other Freelancer support staffs for their hard working. Thanks again.

Date of experience: November 5, 2018
India
1 review
0 helpful votes
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Good
November 8, 2018

Good experience with freelancer chat. He/she help me to solve my issue with in few minutes. Appropriated

Date of experience: November 5, 2018
India
1 review
0 helpful votes
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Payment issue
November 8, 2018

Thanks to resolve my problem Betty T, to provide quick result for this.
I like your services. And thanks to resolve my problem

Have a great day

Date of experience: November 5, 2018
Honduras
1 review
0 helpful votes
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Carmen A.
November 8, 2018

She support me very well, Im happy about her assistance, helping people in the freelance site. Very gentle and answer on time to my concern.

Date of experience: November 5, 2018
Macao
1 review
0 helpful votes
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Great service Betty!
November 8, 2018

Efficient, solved the problem within a few minutes, no hassle at all.
She deserves a salary raise and promotion.

Date of experience: November 5, 2018
Spain
1 review
0 helpful votes
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Patience
November 8, 2018

Carmen A was very responsive and had great patience to help me with my issue. Even when I was AFK she insisted to help me and she didn't end the live chat. Thank you

Date of experience: November 5, 2018
Egypt
1 review
0 helpful votes
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Very good support
November 7, 2018

Excellent understanding, thanks Carmen for the good customer support hopefully all customer service are at the same level!

Date of experience: November 5, 2018
Alabama
195 reviews
363 helpful votes
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It's okay.
November 7, 2018

But it is kind of hard to work on. Plus you have to pay a membership fee to work. Plus on top of that, pay the site if you accept. Either way, you paying out about 30 percent to work. So, not too happy about it.

Date of experience: November 5, 2018
District of Columbia
1 review
0 helpful votes
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Logo work
November 7, 2018

It is a good place to find talented people wit reasonable prices. It works well and they deliver on time and make chances as you ask them. We would recommend them.

Date of experience: November 5, 2018
Cameroon
1 review
0 helpful votes
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Great Helping
November 7, 2018

I have a lot of questions, then she give me answers that i want. I think that he know this job. I can swear good luck for this job

Date of experience: November 5, 2018